Mobile Support Engineer

Role Overview We are seeking an experienced Mobile Support Engineer to join our Operations Center. The Mobile Support team is responsible for providing Level 1 and Level 2 support for mobile solutions that enable and support field operations. You will play a key role in ensuring the reliability, security, and smooth deployment of mobile devices used across the organization. Key Responsibilities Provide L1 and L2 support for enterprise mobile solutions supporting field users Troubleshoot and resolve incidents related to iOS and Android devices Manage and support Mobile Device Management (MDM) platforms Perform staging, imaging, configuration, and deployment of mobile devices Ensure compliance with security, configuration, and operational standards Act as an escalation point for complex mobile-related issues Collaborate with infrastructure, security, and operations teams Document procedures, configurations, and support knowledge Required Skills & Experience 5+ years of experience as a Support Engineer in an ICT infrastructure environment Strong knowledge of mobile technologies, including iOS and Android Hands-on experience with MDM tools (e.g. Intune, MobileIron, VMware Workspace ONE, or similar) Proven experience in device staging, imaging, and large-scale deployments Solid troubleshooting and customer-oriented support mindset Ability to work independently in a production operations environment Nice to Have Experience supporting mobile solutions for field or industrial operations Knowledge of security policies, certificates, and mobile compliance frameworks Familiarity with ITIL-based incident and change management Experience working in large or multi-site enterprise environments What We Offer A senior operational role with high business impact Exposure to modern mobile and enterprise mobility technologies Stable, collaborative Operations Center environment Long-term engagement with opportunities for professional development