Customer support specialist
il y a 2 semaines
As a Customer Support Specialist, you'll be the frontline hero ensuring our customers have a seamless experience with our solutions. You'll handle inquiries, troubleshoot issues, and provide timely, effective resolutions, all while embodying a customer-first mindset. Reporting to the Customer Success Manager, you'll work closely with the commercial and product teams to ensure every interaction reflects our commitment to excellence.
You'll be the go-to person for customers, using your problem-solving skills to address their needs while keeping an eye on the bigger picture —driving satisfaction, loyalty, and growth. Flexibility is crucial; you'll need to pivot between tasks, from resolving technical hiccups to escalating complex cases, all while maintaining a calm, professional demeanor.
What's in it for you?
Be part of a high-energy, fast-growing company with a solid foundation.
Enjoy autonomy and ownership over your work, from strategy to execution.
Hybrid work option—come into the office occasionally (it's easy to reach).
Competitive salary, fringe benefits, MacBook Pro, iPhone/Android, and phone plan.
An electric car with a charging pass—because we're an EV startup, obviously.
What You'll Do
- Respond to customer inquiries via email, chat, and phone, ensuring quick and accurate resolutions.
- Troubleshoot technical issues, guiding customers through solutions or escalating when necessary.
- Onboard new clients alongside the Customer Success Manager, ensuring they hit the ground running.
- Use EEVEE's tools to log interactions, monitor customer health, and flag potential risks.
- Collaborate with internal teams to resolve issues and improve the overall customer experience.
- Identify recurring pain points and propose process improvements to streamline support.
- Maintain deep knowledge of our product, staying ahead of updates to provide informed guidance.
- Step up for ad-hoc tasks—whether it's jumping into a client call or assisting with training materials.
A clear communicator who can break down complex issues into simple, actionable solutions.
Someone who stays cool under pressure and thrives in a fast-paced, ever-changing environment.
A proactive problem-solver with a knack for spotting patterns and thinking ahead.
Fluent in Dutch, French and English; German is a plus.
Tech-savvy and quick to learn new tools—bonus points if you've worked with EVs or tech startups.
Experience in customer support or a related role is a plus, with a proven ability to handle tough situations.
A team player who's also self-motivated and can manage their own workload.
Empathy and patience, balanced with the ability to set boundaries and manage expectations.#J-18808-Ljbffr
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