Technical Architect

Technical Architect – ServiceNow Join to apply for the Technical Architect role at Cognizant What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment creates a lot of opportunities for people like you – an entrepreneurial spirit who wants to make a difference in this world. Location: Brussels, Brussels Region, Belgium Responsibilities Define Platform Architecture: Own the end-to-end technical architecture for the ServiceNow platform, ensuring the solution is scalable, maintainable, secure, and performs optimally across all implemented and planned modules. Solution Design: Lead the design and development of High-Level Designs (HLDs) and Low-Level Designs (LLDs) for complex ServiceNow implementations, including multi-instance, global, or highly integrated environments. Strategic Alignment: Translate strategic business objectives and technology requirements into concrete, actionable architectural blueprints for the ServiceNow platform. Module Expertise: Apply deep knowledge of multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, SPM, SecOps) to design cross-functional solutions and ensure proper data model alignment (e.g., CSDM). Establish Governance: Define, implement, and lead the technical governance processes (e.g., Design Authority Board) to review and approve all major platform changes, custom application development, and technical designs. Best Practices: Enforce ServiceNow best practices, design standards, and development guidelines to minimize technical debt and keep the “Now Platform” evergreen. Risk Management: Conduct technical risk assessments and provide architectural assurance for complex projects, ensuring compliance with security protocols, data governance, and regulatory requirements. Integration Framework: Design and govern secure, high-performance integration patterns (e.g., REST/SOAP APIs, IntegrationHub) between ServiceNow and other enterprise applications, cloud services, and third-party systems. Data Architecture: Lead the definition and governance of the ServiceNow data model, including the Configuration Management Database (CMDB) and Common Service Data Model (CSDM), ensuring data integrity and quality. Technical Authority: Act as the ultimate technical escalation point, resolving complex architectural, performance, and security challenges. Mentorship: Coach, mentor, and provide technical guidance to Solution Architects, Developers, and Implementation teams, fostering technical excellence within the practice. Stakeholder Communication: Present technical strategies, architectural decisions, and platform roadmaps to a variety of audiences, including C-suite executives, business leaders, and technical teams. Pre‑Sales Support: Support pre-sales activities including scoping, compilation of estimates, and generation of statement of work documents. Qualifications and Experience Minimum of 8+ years of hands‑on experience in ServiceNow solution design, development, and implementation, with at least 3‑5 years acting as a Platform or Enterprise Architect. In‑depth, demonstrated expertise across the core ServiceNow platform and multiple major application suites (e.g., ITSM, ITOM, HRSD, CSM). Expert proficiency in platform security (ACLs, encryption), scripting (JavaScript, GlideScript), data modelling, and integration frameworks. Recent experience with flow designer, NOW Experience, Service Portal, ATF, Integration Hub, NowAssist, and NowCreate. Proven track record of architecting and leading large‑scale, complex, and global ServiceNow deployments. Preferred Additional certifications: Certified Application Developer (CAD) and multiple Certified Implementation Specialist (CIS) certifications (e.g., ITSM, HRSD, ITOM). Familiarity with Enterprise Architecture frameworks (e.g., TOGAF) and ITIL processes; experience with Agile and DevOps methodologies. Fluent English & Dutch; other European languages are a plus. What We Offer A competitive salary based on your qualities and experience. NS business card to cover your commute expenses. 25 days of paid holiday per year. A laptop and a smartphone. A pension scheme. Health insurance. Technology‑driven organization with a tremendous technology backbone. Access to Udemy, Cognizant Academy digital libraries for your continuous learning. Open, ‘can do’ team spirit and international environment that encourages making your ideas reality. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Engineering and Information Technology Industries IT Services, IT Consulting, Business Consulting, and Services Referrals increase your chances of interviewing at Cognizant by 2x. #J-18808-Ljbffr