Customer Service Manager EMEA
il y a 4 semaines
1. POSITION SUMMARY To lead, support and develop the Customer Service team. Work towards providing a ‘consistent differentiate’ service to our Customers, via a committed team of individuals. Take team to the next level of order processing and strive towards delivering ‘world class’ service to our customers. 2. JOB FUNCTIONS Manage Customer Services activities for the EMEA region Maintain & develop CS policies & procedures in accordance with O&M’s business objectives, SOX requirements Collaborate with the EMEA Supply Chain Team to ensure all teams are managed to same standards & methodologies Develop strong relationships with key contacts within the Sales organization, and with key support functions such as logistics, credit control, supply planning and pricing. Manage and set SMART goals for Customer Service KPI’s like order volume and value, incoming and outgoing calls, service level (OTIF, claim resolution lead time), … Develop plans to differentiate our service offering to our key customers, understand how we can really ‘add value’ to our customers in collaboration with sales leaders Ad-hoc projects as required Drive through improvements throughout the entire CS and Supply Chain process Encourage LEAN philosophy throughout the team to free up resources, to be able to focus on the ‘value added’ part of our role i.e. Advance notification of issues, prompt query resolution Create clear vision for the team to become a ‘world class’ service organization Provide guidance to all team members for resolution of more complex issues & queries Represent Customer Service team in relevant cross functional teams Remain focused on the individuals and provide leadership and coaching to all the teams Review team resource/ Career Development and succession plans as appropriate Benchmark against peer companies to gain a wider understanding of ‘Customer service offerings’3. EDUCATION & EXPERIENCE REQUIRED Ideally qualified to degree level or equivalent with a minimum of 5 years’ supply chain or customer service experience. 4. KNOWLEDGE SKILLS & ABILITIES Fluent in English is essential & other languages are desirable 5. KEY COMPETENCIES The person in this role understands that he/she will operate in an ISO9001 & ISO14001 controlled environment and is willing to implement and understand the basic principles of these quality standards. Must actively demonstrate Owens & Minor’s ideal values: Integrity, Development, Excellence, Accountability & Listening
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Customer Service Manager EMEA
il y a 2 semaines
Machelen, Belgique O&M Halyard EMEA Temps plein1. POSITION SUMMARYTo lead, support and develop the Customer Service team.Work towards providing a 'consistent differentiate' service to our Customers, via a committed team of individuals.Take team to the next level of order processing and strive towards delivering 'world class' service to our customers.2. JOB FUNCTIONSManage Customer Services activities for...
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Freelance Customer Service Manager EMEA
il y a 4 jours
Machelen, Belgique Hays Temps pleinDiegem | Freelance Customer Service Manager | English | International environment | Assignment for minimum 3 months Your new company Our client is an international company in Diegem and is looking for reinforcement for their customer service team through Hays. You will be working in a dynamic team with motivated colleagues in a growing and profitable...
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Freelance Customer Service Manager EMEA
il y a 4 jours
Machelen, Belgique Hays Temps pleinDiegem | Freelance Customer Service Manager | English | International environment | Assignment for minimum 3 months Your new company Our client is an international company in Diegem and is looking for reinforcement for their customer service team through Hays. You will be working in a dynamic team with motivated colleagues in a growing and profitable...
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Freelance Customer Service Manager EMEA
il y a 4 jours
Machelen, Belgique Hays Temps pleinDiegem | Freelance Customer Service Manager | English | International environment | Assignment for minimum 3 months Your new company Our client is an international company in Diegem and is looking for reinforcement for their customer service team through Hays. You will be working in a dynamic team with motivated colleagues in a growing and profitable...
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Customer Service Specialist
il y a 4 semaines
Machelen, Belgique Hays Temps pleinDiegem - Customer Service Representative– Nederlands, Frans en Engels – Medische sector – Vast contract – 12 adv-dagen Je nieuwe functie:Als customer service representative sta je in contact met klanten uit de medische sector (zoals ziekenhuizen, distributeurs, …) en ben je verantwoordelijk voor de orderopvolging van bestellingen en samples via SAP...
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Customer Service
il y a 3 jours
Machelen, Belgique Synergie Temps plein**Wat zal je job inhouden?**: **Als customer service medewerker sta je in voor een breed takenpakket**: - Verantwoordelijkheid nemen voor zendingen en zorgen voor efficiënte bestandsverwerking - Zendingen consistent monitoren en proactief met klanten communiceren - Het beheren en stimuleren van de groei van klanten, met focus op klantbehoud en...
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Service Delivery Manager
il y a 3 jours
Machelen, Belgique WhatJobs Temps pleinGet AI-powered advice on this job and more exclusive features. Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56,000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful...
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Customer Service Specialist
il y a 2 semaines
Machelen, Belgique CTRL-F Temps pleinFunctieBen jij een echte probleemoplosser met oog voor detail? Wij zoeken een Customer Service Specialist om ons dynamische team in Machelen (Vlaams-Brabant, België) te versterken. Als Customer Service Specialist neem je de leiding over het analyseren en oplossen van incidenten die optreden tijdens logistieke transporten, voornamelijk voor farmaceutische...
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Sales Executive
il y a 3 jours
Machelen, Belgique Devoteam Temps plein**About Devoteam**: Devoteam is a leading consulting firm focused on digital transformation. We help our clients leverage technology to achieve their business goals. Our **longstanding partnerships with leaders like AWS, Google Cloud, Microsoft, and ServiceNow**amplify our capabilities, allowing us to deliver top-tier expertise and award-winning services....
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Customer Service Specialist
il y a 2 semaines
Machelen, Belgique CTRL-F Temps pleinFunctie Ben jij een echte probleemoplosser met oog voor detail? Wij zoeken een Customer Service Specialist om ons dynamische team in Machelen (Vlaams-Brabant, België) te versterken. Als Customer Service Specialist neem je de leiding over het analyseren en oplossen van incidenten die optreden tijdens logistieke transporten, voornamelijk voor farmaceutische...
