Customer Success Manager

il y a 1 semaine

Hasselt, Flandre, Belgique TN Belgium Temps plein

A customer success manager (CSM) is a professional who helps customers achieve their goals and maximize the value of a product or service. A CSM is responsible for building long-term relationships with customers, ensuring their satisfaction and retention, and providing proactive support and guidance.

You will provide a bridge between the technical teams and the Cegeka end-users.

  1. You will explain, demonstrate, and sell services to internal Cegeka customers.
  2. You will be the point of contact for the customers that consume the provided services and products and focus on building long-term relationships.
  3. You will assist with the presales for the sale of services and products for internal customers.
  4. You will take on tasks connected to the role of enterprise change manager for internal projects, including setting up communication plans and executing these plans for specific projects or playing an active role in user adoption projects.
  5. You will be part of the customer success team.

Domain: IT

Experience Level: Undefined

Location: This job can be performed remotely (e.g., working from home), with Corda Campus as the fixed base.

Skills:

  1. Showing initiative and being proactive are key in this role.
  2. You have a positive can-do mindset and are not afraid to venture into unexplored territory.
  3. Experience in dealing with stakeholders for projects is essential.
  4. You have excellent organizational and problem-solving skills: taking and keeping ownership until the matter is resolved is essential.
  5. You fluently speak and can write in English. Speaking Dutch is an asset.
  6. You can work both in a team and independently.
  7. With your knowledge, social skills, and flexibility, you can gain the trust of customers and build long-term relationships.
  8. Knowledge of ITIL processes is an asset.
  9. Knowledge of graphical design (e.g., PowerPoint, training material) is an asset.

Our Offer:

We ask a lot of you and your talents Fortunately, you also get a lot in return Competencies and character are essential to us, alongside experience and ambitions. Cegeka continuously invests in talent management so that every employee can realize their potential.

  1. You will join a Top Employer
  2. A competitive salary completed with fringe benefits, including an electric company car with charging card or mobility budget, lunch vouchers, eco vouchers, interesting group and hospitalization insurance, a mobile phone subscription, flat-rate expense allowances, a powerful laptop, and the opportunity to personalize your salary package through our Flex Reward Plan.
  3. Flexible working hours and a nice work/life balance.
  4. A top team where new ideas and initiatives are always welcome Team events, monthly happy hours, and legendary company parties are part of this.
  5. Tailored guidance: throughout your career, you will be guided by our people managers. You will have a point of contact, a personal coach, and a sparring partner.
  6. Continuous learning through innovation centers, reading groups, knowledge-sharing meetings, hackathons, participation in conferences, and external training courses.
  7. Opportunities for growth: depending on your interests and initiatives, Cegeka offers various horizontal and vertical career paths.
  8. Hybrid working: you will work from our Corda Hasselt Cegeka office, combined with working from home.
  9. We value sustainability by pursuing carbon neutrality with the electrification of our vehicle fleet and an eco-friendly data center.
  10. We develop innovative solutions with a positive impact on the environment, people, and society, and strive for an inclusive and diverse work environment where everyone is valued and heard.
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