Innova - Customer Complaints Officer (Banking)
il y a 3 semaines
Do you enjoy a challenge? Is problem-solving second nature to you? Would you like to be part of a dynamic and supportive team? Then the position of Complaints Case Manager might be just for you Every complaint is a valuable opportunity — a chance to learn, improve, and grow. Each case helps us enhance our products and services, ensuring a better experience for all our clients. If you have a passion for quality and believe in continuous improvement, we'd love to meet you. Your responsibilities As a Complaints Case Manager within our Dutch-speaking Complaints Management Team, you will manage a portfolio of customer complaints from A to Z. Your key tasks will include: Analyzing complaints independently and assessing their impact. Collaborating with other departments to gather all relevant information and shape effective solutions. Responding to customers in a clear, empathetic, and timely manner — ensuring they feel truly heard. Identifying structural improvements to help optimize internal processes. Maintaining strong product knowledge and striving for efficient, high-quality resolutions. What we're looking for You are someone who: Works independently with a proactive and positive attitude Thrives in a complex environment where teamwork and communication matter Is accurate, organized, and solution-oriented Qualifications: Bachelor's degree or equivalent experience Strong command of Dutch (mandatory) Good understanding of banking products Basic knowledge of French.
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Banking Operations Officer
il y a 4 semaines
Laeken, Belgique Innova Solutions Temps pleinOur client in the banking sector is looking for a Banking Operations Officer to ensure the accurate and timely processing of FX transactions, payments, standing orders, and account closures. This is a fully back-office operational role requiring precision, reliability, and strong adherence to procedures. Key Responsibilities Execute and book FX buy/sell...
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Innova - CRM & Customer Experience - Analyst / Architect
il y a 7 jours
Laeken, Belgique Innova Temps pleinWe're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. what you'll do Evaluate and select the right CRM...
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Senior Data Scientist
il y a 2 semaines
Laeken, Belgique Innova Solutions Temps pleinJob Title: Senior Data Scientist Job Type: Freelance Location: Brussels, Belgium Work regime: Hybrid Keywords: Python, R, SQL, Hadoop, Spark, MySQL, and Java About the Role We're looking for a Senior Data Scientist who can turn complex banking data into smarter decisions, predictive models, and AI-driven experiences. You'll design and train ML models,...
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Program Manager
il y a 2 semaines
Laeken, Belgique Innova Solutions Temps pleinJob Title: Program Manager Business Job Type: Contract Who can apply: Anyone Location: Brussels, Belgium Language: English and French Work regime: Hybrid (2-3 days/week onsite) Keywords: Sector Our client is a prominent player in the financial sector, recognized for its comprehensive range of banking and financial services. With a global presence, it serves...
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Laeken, Belgique Innova Temps pleinProcess Analyst - servicing transformation project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced...
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Laeken, Belgique Innova Temps pleinwe are looking for A Senior Program/Change Manager with 7 years of experience leading Microsoft 365 projects, in banking financial sector. role overview Lead a project focused on integrating Microsoft 365 services (Teams, OneDrive, SharePoint), Azure data platform components, and enabling Microsoft Copilot. key responsibilities Program leadership & strategy:...
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Senior Project Manager
il y a 2 semaines
Laeken, Belgique Innova Solutions Temps pleinJob Title: Project Manager Job Type: Contract Who can apply: Anyone Location: Brussels, Belgium Language: English and French Work regime: Hybrid (2-3 days/week onsite) Keywords: Azure Cloud, M365, Copilot Enablement Sector Our client is a prominent player in the financial sector, recognized for its comprehensive range of banking and financial services. With...
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banking consultancy
il y a 21 heures
Laeken, Belgique Nexeo Temps pleinNexeo Belgium is a consultancy company that supports its clients in the banking, finance, insurance, and public sectors throughout all stages of their transformation projects — from business consulting to the implementation of IT solutions. As a consultant, you will have the opportunity to join Nexeo: An international environment (offices in France,...
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Dossierbeheerder / Klachtenmanager (Bankwezen)
il y a 4 semaines
Laeken, Belgique Innova Solutions Temps pleinHoud je van een uitdaging? Is probleemoplossend denken jouw tweede natuur? Wil je deel uitmaken van een dynamisch en ondersteunend team? Dan is de functie van Complaints Case Manager misschien precies wat bij je past! Elke klacht is een waardevolle kans — een moment om te leren, te verbeteren en te groeien. Elk dossier helpt ons onze producten en diensten...
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Support & Customer Service Specialist - Europe
il y a 4 semaines
Laeken, Belgique ClaroNav Temps pleinSupport & Customer Service Specialist – Europe Full-Time • Permanent • Remote (Europe) About ClaroNav We're one of the fastest-growing dental tech companies in the world, with: 133% year-over-year revenue & profit growth 300% growth in the past three years Our innovation is powered by products like MicronMapper and Navident EVO, and upcoming...
