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Customer Success Engineer
il y a 1 mois
icometrix is a fast-growing company focused on impacting the lives of people with neurological conditions through its unique AI solutions that assist radiologists and neurologists in the reading of brain MRI and CT scans. The headquarters are based in Leuven, Belgium, but icometrix already has a US team present.
Our customers include hospitals and pharmaceutical companies. The icobrain solutions for people with multiple sclerosis, Alzheimer's disease & other forms of dementia, stroke, brain trauma, and epilepsy, are already impacting clinical care decisions in many hospitals worldwide. Recently, based on the submitted evidence by icometrix, a new CPT III reimbursement code was issued by the AMA in the US, which is driving adoption of icobrain as the standard of care significantly.
The icometrix team includes enthusiastic, team-oriented and multi-cultural colleagues with a range of technical and medical backgrounds. We enjoy an innovative and challenging working environment and are driven by our core values: impact, trust, collaboration, respect, and crazitivity.
You have an interest in radiology (AI) applications? Are you a highly motivated individual and eager to learn new things? You are able to work independently, but also like to connect and collaborate with your team? Welcome to join our team
Main responsibilities- Ownership of account management for existing and new customers, including being the first point of contact for support inquiries, and enabling technical implementation of software through efficient communication with different stakeholders (physicians, MRI techs, IT).
- Continuous development of relationships with new and existing customers through communication, project management & technical support, and quality control to assure clarity of clinical results for the correct interpretation by radiologists, neurologists, or other physicians for use with CT and MRI data.
- Pre and post sales support, enabling new sales (renewals and upsell) as a result of the above and by promoting our new product developments.
- Internally report malfunctions, feedback, and suggestions appropriately.
- Testing of icobrain software and issue reporting.
- Provide clinical guidance by interpretation of the reports and initial scans to ensure optimal usage of our tools.
- No experience needed, but a strong willingness to learn.
- Use problem-solving skills and appropriate resources to deal with requests and problems.
- Work accurately and independently as well as within a multidisciplinary team.
- Effective verbal and interpersonal communication skills.
- Fit with our values and culture (impact, trust, collaboration, respect, and crazitivity).
- A real passion for the fields of neuroradiology, diagnostic imaging, and neurology, fields in which you will become active.
- A learning attitude, not afraid to learn new things, self-starter through your own efforts and take responsibility.
- We help you to get the best out of yourself, with enthusiastic and helpful colleagues.
- A job that is innovating healthcare and technology, with a worldwide impact.
- A competitive remuneration package, supplemented by a wide package of additional benefits.
- A dynamic working environment with an open culture and a pleasant working atmosphere.
- Being a real part of the growth story at icometrix.
