Customer Fulfilment Manager Eu
il y a 2 semaines
Entity:
Customers & Products
Job Family Group:
Procurement & Supply Chain Management Group
It's crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you're from or how you live your life. A culture that values everyone benefits all of us. That's why, to help our people thrive, we nurture a truly diverse and inclusive environment.
Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?
Join our Customer & Product Castrol team and advance your career as a
Customer Fulfilment Manager EU
This function has overall responsibility for leading, organizing, and developing the
Customer Fulfilment
Team in Europe.
This includes the effective management of relevant logistics operations, ensuring outstanding customer service at efficient costs and CO2 emissions in accordance with Health & Safety Quality & Compliance requirements.
Part of the tasks is the implementation and development of business strategies with focus on end-to-end cost-to-serve.This is an office based position with the opportunity to be filled in within one of the following countries: Hungary, Germany, Spain, France, Belgium.
In this role You will:
- Be responsible for all processes and activities in warehouse, primary transport and secondary transport also responsible for IT system integrity and invoice processing
- Lead and develop a highperformance team, supporting driving upskilling and reskilling of coordinated Supply Chain functional managers while lead team to deliver outstanding results across all metrics
- Proactively cocreate new business strategies and opportunities for growth with Business Development team, building and developing relationships with key collaborators both internally and externally
- Foster Supply Chain Excellence promoting Cost Competitiveness and Continuous Improvement approach leverage while own digital, Logistics excellence and 3P management
- Drive full integration of the Order To Cash process in conjunction with Global Business Services demonstrating existing standard processes in constant connection with Europe
- Middle East
- Türkiye
- Africa leadership team and functional excellence leads
- Lead Safety, Quality, Risk and compliance performance of CF for EUROPE aligned with all required BP standards and Code of Conduct. Deliver services / scope of operations in line with plan dedication on cost, cash and headcount
- Act responsively to a constantly evolving business landscape, be responsible for critical customer management, building
Integrate Middle East
- Türkiye
- Africa logistics excellence programme coaching and using full EU and META Logistic excellence in a single extended capability programme
- Reduce CO2 footprint in line with Castrol's "Path 360" ambitions.
- Optimize costtoserve in close cooperation with the business channels.
- Ensure and manage accurate inventory in systems to support high stock availability at mínimal working capital.
- Ensure financial integrity and accurate billing by logistics service providers at maximum cost transparency. Ensure smooth payment processes (P2P) as well as accurate billing and creation of provisions in the system.
What You will need to be successful:
- University degree in applied economics, engineering or supply chain or similar level
- Proven experience (10+ yeras) in different areas of supply chain and leading a multifunctional team for success
- Deep knowledge of order to cash and distribution in particular
- Great understanding of supply chain endtoend as value chain
- Fluency in English language, both oral and written
- Strong interpersonal skills with an awareness of different cultures within the customer base, team and organization.
- Ability to engage, build relationships with and influence senior leadership and key business stakeholders
- Great leadership skills to drive performance culture in a sustainable way
- Experienced in contract negotiation, development and monitoring
- Proficiency in managing change
- Excellent communication and influencing skills.
Travel Requirement
Up to 25% travel should be expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Analytical Thinking, Communication, Cost Management, Creativity and Innovation, Decision Making, Digital fluency, Inventory Management, Negotiation planning and preparation, Resilience, Risk Management, Sourcing strategy, Supplier Performance Management, Supply Chain Development, Supply chain management, Sustainability awareness and action
Legal Disclaimer:
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local po
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