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IT Process Manager
Il y a 3 mois
Location:
Etterbeek
#23783
Process Manager
About Experis:
Experis is the division of the Manpower Group that specializes in the recruitment of IT profiles.
Presentation of our client:
Located in Brussels, our client is a subsidiary of a major bank active in debt collection.
Mission:
Through digitalization and automation, master end to end processes to continuously improve the performance, predictability, and compliance of customer services, namely:
- customer satisfaction
(brokers/sellers)
- the effectiveness and cost of operational processes
Main tasks and responsibilities:
- Formalizing, communicating, storing and updating documentation, controls and procedures
- Collecting and sharing performance indicators and process control points
- Ensuring that processes are correctly applied in the field; detecting and correcting deviations
- Detecting and anticipating process changes
- Suggesting improvements to maximize process performance, using the opportunities offered by technology (automation and digitalization)
- Implementing and managing improvement projects, including process design, functional specifications, and change management
Hard skills:
Education:
Ideally, at least a Master's degree or equivalent by experience.
Professional experience:
- At least 5 years' experience in a similar role, in process management.
- Experience in the financial sector in general and/or more specifically in credit management is an asset.
Technical skills:
- Business process analysis & design
- Data analysis & modeling
- Knowledge of BPM and UML is an asset
Language skills:
- Dutch: a very good knowledge, both spoken and written
- French: at least a good knowledge, both spoken and written
- English: at least a good knowledge, both spoken and written
Soft skills:
- Strong team and collaboration spirit
- Communicative and good listener
- Handson and resourceful, with a sense of initiative
- Client, service, quality, result
- Committed to continuous improvement
- An analytical and conceptual mind
- Structured
- Strong organizational skills, good time and priority management
- Able to work both as part of a team and independently
- Flexible and able to adapt quickly
- Intellectually curious and keen to learn new things all the time
Our client's offer:
- A fulltime permanent contract
- A challenging position with interesting and varied tasks
- A dynamic team with strong team and collaborative spirit
- A competitive salary package
- A good worklife balance
- The possibility of teleworking up to 3 days a week
- More than 30 days holiday
- An easily accessible workplace in Brussels
