Eap Consultant M/w/x

il y a 2 semaines

BerchemSainteAgathe, Région de Bruxelles, Belgique ICAS BELGIUM Temps plein

Description de l'entreprise


ICAS International is a leading global provider of 24/7/365 wellness services that take care of the physical and mental health of client's employees, in 155 countries globally.


ICAS' vision is for businesses of all sizes to have an optimally functioning workforce who cares for a business that cares for them.


Through our vast international network, and over 35 years experience, we provide a consistent service at every location, supporting more than 1500 companies while offering services to over 6.3 million people and their families.


All employee or member services and client relationship management and support is offered primarily in a local language and delivered in-country.

No other provider understands local culture and regional variations as well as we do.

Whatever the country, the issue or challenge, our services will meet the needs of a diverse population and are relevant and appropriate to the gender, cultural, religious and linguistic requirements of every employee and their family.

All our psychologists and mental health professionals are based in-country and we generally do not expect our clients to travel more than 45 minutes or 30 miles to visit them in their consulting rooms.

We are aware that a crisis can happen at any time.

That's why our teams are placed in local offices and provide expert led services 24 hours a day, 7 days a week, 365 days a year to employees and their immediate family.


Description de la fonction


The ICAS Belgium team is looking for an experienced counsellor who is able to handle call intake and act as the first point of contact for employees and their dependants accessing ICAS Belgium services and provide in the moment counselling support including containing risk where appropriate.

In the role, you'd be;

  • Working with a wide range of presenting issues and severity
  • Robustly managing risk cases
  • Quickly assessing clinical needs
  • Implementing clinically appropriate treatment plans
  • Monitoring and case managing


The role is a permanent five (5) day a week role and some out of office hours shift work may be required from time to time.

The role is remote with attendance at the once required once a month.

Description du profil

Responsibilities of the role

  • Provide the first point of contact for service users accessing EAP service either via the helpline or online chat facility.
  • Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation.
  • Complete appropriate brief clinical assessment to determine the service user needs.
  • Conduct robust risk assessments and swiftly implement risk management plans as required.
  • Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via the EAP short term counselling or other services, local charities, heath care as clinically appropriate.
  • Accurately capture all information on the clinical database pertinent to the clinical management of the case.
  • Adhere to all clinical and operational protocols, standards, service levels and procedures.
  • Work collaboratively with our global clinical teams.
  • Liaising with affiliate clinicians for appointments and case updates as required.
  • Contribute to the service and business development as required.
  • Flexibility in working hours and activities in line with business needs.
  • Play an active role in governance and quality assurance as required.

Background / Qualification

Essential:

  • Masters level counselling qualification appropriate to professional standards of Belgium
Current registration or accreditation with relevant professional body.

Experience

Essential:

  • Experience of working with a broad range of psychological health and workplace related issues. Should include mental health, trauma, stress, relationship issues, child related issues, anxiety, and substance related issues.
  • Minimum of 400 hours therapeutic delivery post qualification.
  • Experience of working in high pressure, time limited environments.
  • Experience in working with highrisk cases such as suicide, abuse, as well as substance use and abuse.
  • Minimum of 2 years working experience.

Desirable:

  • Currently employed or previous experience working for an EAP Provider
  • Experience of working in a time limited framework

Skills and Attributes

Essential:

  • Fluent in speaking and writing Dutch
  • Ability to effectively prioritize multitask and work in a time pressured environment
  • Computer literacy & ability to type whilst conducting clinical work on the phone
  • Articulate
  • Good telephone manner and ability to provide telephonic therapy
  • Good Clinical understanding and ability to manage risk
  • Good time management ability
  • Ability to work within a team
  • Business and commercial awareness

Profil éligible à l'aide activa

brussels:
Oui

Avantages du poste

  • Company equipment
  • Company events
  • Life insurance
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