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Technical Support Digital France
Il y a 3 mois
GC Corporation was founded in 1921 in Japan and has developed itself into one of the most prominent companies in the development, production and distribution of a very wide range of dental products. Since 1972 GC Europe NV, our European Head Office is located at the Researchpark Haasrode in Leuven, Belgium.
GC Europe NV supports and leads our different sales offices and dealers. Our warehouse spreads our products to Europe and the Middle East.
We are currently looking for a:
Technical support Digital France
(SUCY-EN-BRIE 9- FRANCE)
At GC Orthodontics we embody the values that make us unique, reactivity, pragmatism, adaptability, autonomy, commitment, trust and transparency.
Primary responsibilities for this job include, but are not limited to the following:
Main Responsibilities:
- Research and identify solutions to medical or dental software issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, until they've solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g customer service manager)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial and fruitful relationships with clients
- Support our customers to include patients successfully in our platform
Requirements:
- Proven work experience as a Technical Support in Digital medical or dental field, good knowledges in Orthodontics is a plus
- You have the capacity to clearly communicate with all the relevant stakeholders in oral and written form.
- You have solid relationship skills and have been able to work in an optimal manner with internal and external stakeholders.
- You are credible, rigorous and meticulous in your work. Person of integrity, you are willing to invest yourself in this role.
- You have ability to diagnose and troubleshoot basic technical issues
- Co traveling with sales team and bring technical argumentations
- You master the Office package.
- Experience in ERP is an added advantage.
- Fluent level of French and English is required both written and spoken
You travel in all France on regular basis, Mobility and availability are required (Travel to Germany every two months)
We offer you:
- Equity: Employees are the foundation of our success, so you can share in that success as we grow.
- Flexibility: A hybrid work policy.
- Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage.
- Wellbeing: Personal development.
- Vacation: Five weeks of paid leave per year, in addition to national holidays.
- High tech: Access to high performance office equipment, including Apple products.
- Transport: GC reimburses part of your means of transportation.
Contact:
Mrs HEILES Jennifer
GC Orthodontics Europe GmbH
8 Rue Benjamin Franklin
94370 SUCY EN BRIE - FRANCE
