Technical Support Specialist
Il y a 2 mois
We zijn op zoek naar mensen die hun innovatie inzetten voor ons succes - en dat van henzelf. Word onderdeel van een organisatie die voor een beter beveiligde wereld zorgt, door onze klanten te verbinden en te beschermen met inventieve elektrische oplossingen.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
- Assist in developing new opportunities and interacting with customers to increase sales of an organization's products and/or services.
- Process external and internal customer questions concerning technical queries, and quotes, efficiently and timely.
- Process and maintain quotes within the ERP/Salesforce operating system.
- Assist the Customer service team in reading and communicating customer complaint cases.
- Provide in-depth technical support for professional customers (Planners, Architects, Consultants, Installers, Contractors, Specialized Distributors and nVent Representatives).
- Provide Pre-Design deliverables, and coordinate the work of other departments if this work was delegated to another executor.
- Manage and create quotes for configured and other MTO products.
- Provide support for troubleshooting installation issues & start-up assistance by telephone, virtual digital meeting, and in writing.
YOU HAVE:
- Bachelor's Engineering Degree Advanced German language level, Intermediate/Upper Intermediate level of English.
- Ideally 1+ years’ Customer service or Supervisor experience or other engineer role related to technical service
- Experience in reading architectural or engineering drawings.
- Ideally experience working with channels and electrical distribution.
- Previous SAP experience could be an advantage.
- Strong communication/interpersonal skills especially over the phone.
- Previous experience with Microsoft Office Suite, AutoCAD or Bluebeam/PDF Foxit is preferred
- Ability to multi-task and juggle shifting priorities to satisfy customer requests.
- Problem-solving under adverse time constraints.
- Team player: have a positive and constructive impact on the team; professional attitude towards different positions working closely inside the organization.
WE OFFER:
- Good salary package;
- Group insurance and hospitalisation insurance;
- Possibility to work 2 days from home;
- Good (international) career opportunities;
- Global benefits like the Employee Assistance Program, Global Recognition Program and Employee Relief Fund.
**WIJ HEBBEN**:
- Een dynamisch wereldwijd bereik, met diverse werkzaamheden overal ter wereld die jouw capaciteiten vergroten, volop carrièremogelijkheden bieden en je in staat stellen elke dag het verschil te maken
- Bij nVent geloven we dat veiligere systemen zorgen voor een veiligere wereld. We verbinden en beschermen onze klanten met inventieve elektrische oplossingen. We ontwerpen, produceren, verkopen, installeren en onderhouden hoogwaardige producten en oplossingen voor bedrijfskritische apparatuur, gebouwen en essentiële processen. Onze oplossingen helpen een duurzamere en geëlektrificeerdere wereld op te bouwen.
- We zijn een bedrijf van $ 3,3 miljard met een toegewijd team van meer dan 11.000 werknemers over de hele wereld. Ons uitgebreide portfolio van behuizingen, elektrische en bevestigings
- en thermische beheeroplossingen dateert van meer dan 100 jaar terug en omvat onder andere nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM en SCHROFF.
- Belofte om de gemeenschappen te versterken waar onze medewerkers wonen en werken
- We willen de filantropische activiteiten van onze medewerkers overal ter wereld aanmoedigen en ondersteunen
- Via ons programma nVent in Action verstrekken we fondsen aan non-profitorganisaties en educatieve organisaties waar onze werknemers vrijwilligerswerk doen of geld doneren
- Kernwaarden die onze cultuur vormen en ons stimuleren om het allerbeste te bieden aan onze medewerkers en klanten. Wij staan bekend om:
- Innovatie & flexibiliteit
- Toegewijd aan absolute integriteit
- Focus op de klant
- Respectvol en teamgericht
- Optimistisch en energiek
- Verantwoordelijk voor prestaties
- Goede secundaire arbeidsvoorwaarde.
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