Business Services Manager

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Euro London Appointments Temps plein

Business Service Manager – Brussels

English/French speaking, Permanent, Full-time, Onsite

My client an international law firm are currently recruiting for this brand-new role of Business Service Manager. In this role you are managing a team of 3 ensuring the best quality of service for internal and external clients.

Tasks


• Oversee daily operations of the business services area, ensuring smoothfunctioning and efficiency.


• Manage a team of staff, providing guidance, training, and support as needed.


• Maintain a welcoming and professional atmosphere for visitors, clients, andemployees.


• Coordinate scheduling and appointments, optimising time management andresource allocation.


• Implement and enforce business services policies and procedures to upholdorganisational standards.


• Handle enquiries, complaints, and requests promptly and effectively,demonstrating exceptional customer service.


• Monitor and maintain office supplies inventory, ordering replenishments asnecessary to support operational needs.


• Collaborate with other departments to facilitate seamless communication andcoordination.


• Evaluate business services performance metrics and implement improvementsfor enhanced service delivery.


• Stay updated on industry trends and best practices to continually enhancebusiness services.

Requirements


• Relevant experience in leading teams in hospitality or customer servicemanagement.


• Ideally experience gained in facility/office management, law firm, or corporateenvironments.


• Fluent English and French; Dutch language skills desirable.


• Ability to prioritise efficiently, handle multiple tasks/projects, and make effectivedecisions.


• Maintain a positive attitude and urgency in resolving issues.

Benefits


• Modern office in the heart of Brussels.


• Diverse team in an open & friendly environment.


• Competitive salary plus excellent benefits.

Multilingual Recruitment Specialist with permanent vacancies in Sales, Marketing, Support, Banking and Technical. Entry Level to Experienced.


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