![Orange Business Services](https://media.trabajo.org/img/noimg.jpg)
Customer Service Manager
il y a 2 semaines
Orange Cyberdefense, part of Orange Group, is a top global cyber security services provider with 25 years of expertise in information security solutions across 160+ countries.
Join our team as a Customer Service Manager.
The role aims to ensure that our services meet customer expectations, add value, and position us as the preferred partner for future collaborations.
Responsibilities include:
- Develop and implement customer service policies
- Monitor customer feedback and improve satisfaction strategies
- Resolve complex issues promptly
- Meet service metrics
- Analyze and report on customer metrics
- Implement process improvements
- Build strong customer relationships
If you're passionate about customer service, have 3 years of experience, and thrive in a dynamic environment, apply now
Key Competencies & Traits:
- Customer-oriented
- Team player
- Solution-focused
- Creative & innovative
- Communicative
- Stress-resistant
- Proactive
- Accurate
- Proficient in office tools
- Dutch, English & French language skills preferred
- Basic understanding of Technologies preferred
Discover what we offer:
- Benefits package: Vacation days, meal vouchers, insurance, and more
- Continuous learning: Training opportunities for skill enhancement
- Communication: Regular company meetings for transparency
- Work-life balance: Offices in multiple cities, events, and activities
- Healthy snacks: Fresh fruits and snacks available
- Expertise: Join a reputable company with industry experience
Take the opportunity to be part of our diverse team at Orange Cyberdefense, an equal opportunities employer.
Contract: Regular
Work Model: Hybrid
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