Customer Service Manager

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Orange Business Services Temps plein

Orange Cyberdefense, part of Orange Group, is a top global cyber security services provider with 25 years of expertise in information security solutions across 160+ countries.

Join our team as a Customer Service Manager.

The role aims to ensure that our services meet customer expectations, add value, and position us as the preferred partner for future collaborations.

Responsibilities include:

  • Develop and implement customer service policies
  • Monitor customer feedback and improve satisfaction strategies
  • Resolve complex issues promptly
  • Meet service metrics
  • Analyze and report on customer metrics
  • Implement process improvements
  • Build strong customer relationships

If you're passionate about customer service, have 3 years of experience, and thrive in a dynamic environment, apply now

Key Competencies & Traits:

  • Customer-oriented
  • Team player
  • Solution-focused
  • Creative & innovative
  • Communicative
  • Stress-resistant
  • Proactive
  • Accurate
  • Proficient in office tools
  • Dutch, English & French language skills preferred
  • Basic understanding of Technologies preferred

Discover what we offer:

  • Benefits package: Vacation days, meal vouchers, insurance, and more
  • Continuous learning: Training opportunities for skill enhancement
  • Communication: Regular company meetings for transparency
  • Work-life balance: Offices in multiple cities, events, and activities
  • Healthy snacks: Fresh fruits and snacks available
  • Expertise: Join a reputable company with industry experience

Take the opportunity to be part of our diverse team at Orange Cyberdefense, an equal opportunities employer.

Contract: Regular
Work Model: Hybrid


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