Customer Service Manager
il y a 2 semaines
As a Customer Service Manager, you lead a team of technicians, engineers and chemists in charge of customer service, installations and training.
You are responsible for the overall organization of the Trasis customer service department (employees/distributors/independents).Responsibilities:
- You define the objectives and action plans of your department, in alignment with the strategy and objectives of the company.
- You are in charge of managing the work of your team. You federate the whole team around the strategy and objectives.
- You set up and follow up the performance indicators.
- You define the budget for your department and ensure its proper management.
- You follow up on the achievement of objectives and action plans, you ensure the reporting of the implementation and results.
- You develop and manage, in collaboration with sales, the relationships with distributors at the customer service level.
- You participate in the definition of Trasis products and services. You will actively participate in the improvement of products through customer experience inputs.
- You ensure the execution of service contracts and the highest level of customer satisfaction worldwide.
- You develop and organize the followup of internal and distributor training.
- You contribute to and follow up the development of new products and equipment in relation with the other departments of the company.
- You have a Master's degree in Civil Engineering or a Master's degree with a scientific orientation.
- You have at least 5 years experience in a similar position.
- You have proven experience in team management.
- You have a good command of English.
- You are organized and have a sense of priorities
- You are a team player and an excellent communicator.
- You have initiative, you are able to make proposals and take decisions.
- You are pragmatic, synthetic and analytical.
- You are customer, solution and result oriented.
At Trasis, we give you the opportunity to work with cutting-edge technologies and to contribute to the improvement of cancer diagnosis and therapy techniques.
Through your actions, you will have the opportunity to have a positive impact on the services provided to users and patients.
The opportunity to participate in building and improving processes in a growing company.We offer a young and friendly work atmosphere, a flexible and dynamic environment.
- An attractive and flexible salary according to your experience and performance, with extralegal benefits.
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