Junior Customer Service Manager
il y a 2 semaines
At Unilever, we share one simple purpose: To make sustainable living commonplace.
Through our powerhouse brands such as Dove, Axe and Magnum, we are creating a bright future for our business and our planet - And you can be part of it.
We believe that companies with purpose last, people with purpose thrive and brands with purpose grow.We meet everyday needs for nutrition, hygiene and personal care with brands that help people feel good, look good and get more out of life.
Business context and main purpose of the job:
Supply Chain with a customer focus is your specialty? If so, you would love to be Junior Customer Service Manager.
In this role, you will work within the Supply Chain division, in the Customer Service department.This department is responsible for the entire process from receiving customer orders up to and including delivering products to the customer.
You will be responsible for the client relationship of a diversity of customers (Colruyt, Hard Discount, Makro, Lambrechts, Di) as well as structural improvement projects and innovations.
You will manage the full order to cash flow for your customers and you will have an important pivotal role in the Supply Chain between your customers and the internal organization.
You will also be the contact point for them regarding operational aspects such as service, claims and logistics.
You will mainly be in contact with their planning and commercial departments, but also with project managers and the customer's distribution centers.
You will work closely with your Supply Chain colleagues at Unilever as well as with our internal departments such as Logistics, Sales, Demand Planning, Marketing and Finance.
Main Accountabilities:
Customer relation management- Maintain customer relationships on an excellent level with the different stakeholders, becoming their trusted partner regarding logistics or customer service-related issues, such as: product portfolio management, follow-up of master data changes, recording of delivery complaints or returns, tuning of order patterns or delivery specifications and KPI reporting.- Making and sharing performance reports of the delivery reliability and timeliness of Unilever for your customers and taking the necessary corrective actions in cooperation with internal departments and the customer.- Analysing the data shared by our customers on OTIF and OOS deliveries, extract clear action points and hold the different people involved accountable for their actionsDrive optimal service at the customers- Driving the optimal service at the customers considering the service agreements and the KPis shared with the customers- Identifying, following up and communicating to the customer daily problems such as large or critical out of stocks (OOS), late deliveries, non-compliance with customer conditions, etc.- Follow-up on critical or structural problems related to customer orders identified by the Order Management department.- Informing the customer about product/range changes (e.g.
Customer analytics
- Analyzing customer operations through continuous monitoring and focused data analysis with the aim of identifying potential improvements in service, cost and supply chain velocity between Unilever, its customers, other suppliers and logistics service providers. For this you will need to build up indepth knowledge of the customer, the market, the logistics service providers and the trends in supply chains. Unilever's supply chains are diverse (ambient, airconditioned, chilled and frozen) and in all subareas a good balance between costs and benefits for the total supply chain is important.
Structural improvements and business Partnering with other functions- Initiate and drive required actions in case of low score on KPI's (cross functional Sales - Logistics - Planning - Customer Facing Specialist)- Lead the process for new product introductions and de-listings from a logístical point of view; the execution is done by the Customer Facing Specialist- Strong collaboration with the
Customer Service Specialists:
Solve structural customer service or logístical operational issues- Strong collaboration with the Log Manager Belgium to support the joint logistics agenda with the customers.
Drive the ZBB program at the customers inclusive cost-effective picking, transport and other logistic improvement projects- Process steering of the claims process with all involved stakeholders (Hub, IBM, KAMs).
- Supporting Quality Assura-
Customer On-boarding Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Odyssee Field Service Temps pleinDescriptionAre you customer oriented, driven and emphatic? Is your professional mantra "The customer is always right and I'm here to help"? Well, then keep scrolling down.Working as Customer On-Boarding Manager does precisely what it's title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You take care of the...
-
Customer On-boarding Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Odyssee Field Service Temps pleinDescriptionAre you customer oriented, driven and emphatic? Is your professional mantra "The customer is always right and I'm here to help"? Well, then keep scrolling down.Working as Customer On-Boarding Manager does precisely what it's title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You take care of the...
-
Junior Customer Service Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Tobania Temps pleinWhat can you expect? Have you always dreamt of a career in the banking sector, where you can assist customers with your valuable advice? Then a job as a Junior Customer Service Representative might be just the perfect fit for you. At Tobania, being the preferred partner for a wide range of high-quality financial support services for numerous financial...
-
Customer Success Junior Advisor
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Sodexo - Benefits and Rewards Services Temps plein**Société**:Depuis sa création il y a plus de 50 ans, le groupe Sodexo est le leader mondial des services de qualité de vie.Chez Sodexo Benefits and Rewards Services, nous avons laissé notre empreinte dans le monde en aidant nos clients à offrir à leurs employés des expériences personnalisées, chaque jour. Nos plateformes d'avantages sociaux et nos...
-
Junior Management Assistant
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique EXCEL CAREERS Temps pleinLooking for a Junior Management Assistant position? We have a job for you Excel Careers and Excel Interim provide multilingual administrative support staff to companies across all sectors, specializing in profiles such as Receptionists, Management Assistants, Executive / Personal Assistants, HR Assistants, Sales & Marketing Assistants, Office Managers,...
-
Junior Management Assistant/ Office Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique EXCEL CAREERS Temps pleinAre you searching for a Junior Management Assistant/ Office Manager role? Join Excel Careers and Excel Interim, where we offer multilingual administrative support to companies in various sectors. Our focus includes roles like Receptionists, Management Assistants, Executive/Personal Assistants, HR Assistants, Sales & Marketing Assistants, Office Managers,...
-
Customer Service Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Trasis Temps pleinAs a Customer Service Manager, you lead a team of technicians, engineers and chemists in charge of customer service, installations and training. You are responsible for the overall organization of the Trasis customer service department (employees/distributors/independents).Responsibilities: You define the objectives and action plans of your department, in...
-
Junior Management Assistant/ Office Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique EXCEL CAREERS Temps pleinLooking for a Junior Management Assistant/ Office Manager position? We have a job for you Excel Careers and Excel Interim provide multilingual administrative support staff to companies across all sectors, specializing in profiles such as Receptionists, Management Assistants, Executive / Personal Assistants, HR Assistants, Sales & Marketing Assistants, Office...
-
Customer Service
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Unique Temps pleinOmschrijving: Als Customer Service & Sales Support officer speel je een centrale rol binnen de organisatie, waar je een uitstekend begrip opbouwt van interessante producten en van de verwachtingen en uitdagingen van de markt.Je bent hét aanspreekpunt voor klanten van de e-Mobility en beantwoordt hun verschillende verzoeken (nieuwe kaarten, blokkeren,...
-
Junior IT Service Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Pauwels Consulting Temps plein-brussel / bruxellesbediende, freelancer40 uur per week Armand RulkinTalent Acquisition Specialist IT- Junior IT Service Manager: ICT & Digital IT ManagementCurrently, we are looking for a driven Junior IT Service Manager for one of our innovative clients in Brussels. Does that sound interesting? Then, by all means, read onBecause at Pauwels Consulting, we...
-
Customer Service Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Orange Business Services Temps pleinOrange Cyberdefense, part of Orange Group, is a top global cyber security services provider with 25 years of expertise in information security solutions across 160+ countries. Join our team as a Customer Service Manager.The role aims to ensure that our services meet customer expectations, add value, and position us as the preferred partner for future...
-
Junior Key Account Manager Retail
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Moët Hennessy Europe Temps pleinProfile:Junior Key Account Manager RetailBased in Brussels, under the responsibility of the Sales Director Retail and in close relationship with the Retail team and other departments as Trade Marketing, Finance, Customer Service & Marketing; the role of the Junior Key Account Manager is about:Playing a key role in the Retail team:Managing & coordinating...
-
Customer Service Manager Benelux
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Reckitt Temps pleinReckitt is the world's leading consumer health and hygiene company. We work with the best people to challenge conventional thinking and keep giving people innovative solutions for healthier lives and happier homes, through our brands like Nurofen, Strepsils, Durex, Finish, Vanish and Airwick.A fantastic opportunity is available for a Customer Service Manager...
-
Service Manager Customer Service
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique MLS Personaldienstleistung GmbH Temps pleinWir suchen: Service Manager Customer Service (m/w/d) in Linz / OberösterreichService Manager Customer Service (m/w/d)ID: 15500- Arbeitsort:_**4020**- Arbeitszeit:_**Teilzeit**- Bereich:_**IT und EDV**- Gemeinsam Erfolgsgeschichte schreiben Schreiben Sie Ihre Erfolgsgeschichte mit uns an Ihrer Seite. Seit über 25 Jahren sind wir einer der führenden...
-
Junior Customer Success Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique WorldLine Temps pleinThe opportunityOur mission is to inspire and connect businesses in the world of payments and to exceed the expectations of our customers. To contribute to the mission of Regional Business, the Customer Success Manager provides a seamless customer experience at each step of the customer journey, based on portfolio knowledge and customer needs.To succeed in...
-
Customer Service Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique DPG Media Temps pleinPour notre département Online Services (Guide-épargne, Monenergie, Wikipower, Comparateur-energie, comparateur-telco, Independer et Livios) qui est en pleine croissance, on est à la recherche d'un(e) Manager Centre Clientèle. Basé à Liège dans les bureaux Wikipower vous seriez le coach et leader d'une équipe de +/- 25 Customer Advisors dans une...
-
Junior Business Consultant Brussel Hybrid Ods2024001
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Odyssee Field Service Temps pleinAbout the job:At Wello Solutions, we're looking for a Junior Business Consultant to enhance our customer engagement and implementation success. Are you ready to conquer the world ?Key Responsibilities: You will be trained to become an expert in our leading SaaS software and field management processes in order to be able to implement our software with...
-
Junior Management Assistant/ Office Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique EXCEL CAREERS Temps pleinAre you on the lookout for a Junior Management Assistant/ Office Manager role? We've got a great opportunity for you!Excel Careers and Excel Interim specialize in offering multilingual administrative support to companies in various sectors, focusing on roles like Receptionists, Management Assistants, Executive/Personal Assistants, HR Assistants, Sales &...
-
Junior Management Assistant/ Office Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Progressis Temps pleinJob Role- Administration Jobs- Contract Type- Perm- Location- Brussels Centre- Salary- €2,500 - €3,500- Date Added- 05/02/2024- Date Expires- 04/03/2024- Industry- LawLooking for a Junior Management Assistant/ Office Manager position? We have a job for youExcel Careers and Excel Interim provide multilingual administrative support staff to companies...
-
Customer Service Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Robert Half Belgium Temps pleinPour son client, Robert Half est à la recherche d'un **Customer Service Manager (H/F/X).** Il s'agit d'une mission en vue d'engagement.Pour son client, Robert Half est à la recherche d'un **Customer Service Manager (H/F/X).** Il s'agit d'une mission en vue d'engagement.Notre client est une société située dans la région de Liège active dans le secteur...
