Managed Services Director
il y a 2 semaines
BRUSSELS, BELGIUM
If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team Our culture and collaborative work environment are the keys to our success.
Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.
What's in it for you?
At Netcracker, we are all entrepreneurs.
This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology.
We take complete ownership of our roles and aren't micromanaged or left feeling like just another number.The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.
What's the scope of this role?
- Overall accountability and responsibility for services in the scope of Managed Services contract: Application Operations, Hosting Services, Maintenance, Monitoring, Scheduling, Change management, Release management and Deployment management
- Establishment of Operational Processes and Programs to meet KPIs/ SLAs.
- Continuous improvement of the service to reach Operational Excellence and Efficiency using advanced methodologies, best practices, tools and innovation techniques.
- Understanding of customer business needs, market trends, directions, and the dynamic nature of the business to add value to customer business.
- Building credibility relationships and maintains communication with stakeholders at senior customer levels.
- Maintains a continuous alignment with strategic account objectives. Sets plans and make recommendations to modify the plan when necessary. Sets priorities, ensures optimization, evaluates risks and resolves conflicts to enhance effectiveness toward the business result or strategic intent
- Ensures an effective and engaged team within Matrix organization located onshore and offshore by providing ongoing guidance and mentorship. Ensures completeness delivery of Managed Services results.
- Secures budget and timeline
What skills and experience will you need for this role?
- At least 8 years' experience in Program/ Project management on BSS transformation programs.
- At least 5 years' Experience with Managed Services, Production Operations & Service Delivery
- At least 5 years of experience in customer facing role in the telco industry.
- Very good oral, written communication and presentation skills in English.
- Ability to work independently
- Ability to work in group environment which achieves results through teamwork
- Ability to work in overtimes to manage maintenance window and unexpected high incident
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