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Managed Service Manager

Il y a 3 mois

Gent, Flandre, Belgique Avanade Temps plein

As a Managed Service Manager, you will have the opportunity to work for global organizations alongside a multi-disciplined team of Strategy, Digital, and Technology professionals to bring the best of Avanade to our clients.


Your main tasks/responsibilities will include:

  • Act as a delivery lead and project manager to ensure the quality of the delivery and the respect of milestones, planning, finances
  • Draft regular status reports about KPIs/SLA fulfillment
  • Organize scrum ceremonies, remove blockers from the development team
  • Responsible for abiding by the Service Requirements and the KPIs/SLA
  • Accountable for all divergence regarding the expected quality
  • Present regularly the activity reports and the Service improvement plan to the Customer
  • Manage a multicultural and mixed team that is spread across countries and includes members working onsite and remotely
  • Service Management
  • Resource planning
  • Propose, discuss and implement measures for service and resources optimization
  • Coordination and resolution of escalations and critical issues
  • Planning and defining scope, activity planning, sequencing, resource planning
  • Developing schedule, time and cost estimations, developing a budget, and documentation. Organizing scrum ceremonies, removing blockers from the development team
  • Implement and follow Avanade's sustainabilitybydesign approach of embedding environmental, social, and governance (ESG) capabilities across each cloud project lifecycle
  • Generate, lead, and communicate metrics to key stakeholders
  • Identifying and mitigating potential risks
  • Understand and promote the benefits of DevOps approaches and tooling
  • Assess the Agile/Scrum maturity of the scrum teams and coach the teams as required
Your team

  • Avanade Technology leverages design thinking, industry insights, and the latest digital and Security methodologies to help clients innovate, grow and improve their businesses. Our expertise, capabilities, and experience mean that our clients (including some of the biggest brands in the world) trust us to find the right solutions for their needs.
Recommended Certifications

  • PMP, PM2 or Prince2 certified
  • Agile Scrum certified
  • ITIL certified (ITIL V3 or later)
  • Any cloud foundation certifications
Educational Requirements

Master's Degree in computer science or related field or equivalent professional experience

Experience

  • Effective verbal and written communication skills and ability to work with technical and nontechnical personnel at various levels in the organization
  • Experience in project management delivering IT projects and as a scrum master
  • 5+ years of handson Scrum experience in a dedicated Scrum Master role
  • Understanding/exposure to Scaled Agile practices such as SAFe and LeSS
  • Experience in delivering solutions using Agile methodologies like Kanban, Lean, Continuous Delivery, XP, etc.
  • Detailed understanding of Agile metrics and value tracking across the SDLC
  • Practical experience in a Cloud Managed Services business (Azure, AWS, GCP, or any other Cloud technologies)
  • Fundamental knowledge of Networking and Hosting technologies and solutions
  • Fundamental knowledge of big data concepts (storage, pipelines, and utilization of data)
  • Strong experience leading Scrum Teams in a scaled environment including remote teams and external dependency management
  • Practical experience engaging with DevOps teams, tooling, and practices
  • Excellent leadership and customer service skills
  • Fluent in English