Service Technician
il y a 1 semaine
Description
General information:
Execute Service, maintenance, warranty, trouble shooting work according to agreed work flows and in accordance with HAPG standard processes, quality standards and safety guidelines and work instructions.
Deliver excellent customer service to satisfy customers. In close co-operation with customer and other HAPG teams, take actions to identify new Service business opportunities for HAPG.Responsibilities:
Service delivery
- Performs Service tasks, identifies technical problems and makes analysis through remote or on site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.)
- Contributes to customer satisfaction by executing Service work according to customer order and expectation.
- Coordinates, prepares and ensures that all materials, parts, tools and equipment are available and at the appropriate quality for Service activities.
- Prepares all documents and reports to be signed by the customer representative.
- Proactively identifies potential equipment failures and requests proactive corrective actions.
- Proactively identifies suggestions for product and quality improvement and communicates them further in the HAPG organization.
- Applies safety rules and safe practices as well as environmental responsibilities.
Your background:
Bachelor's in Electro Mechanical Engineering. More than 5 years of experience. Proficiency in both Spoken and Written English.
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