Technical Helpdesk Customer Care
il y a 2 semaines
- Processing tickets and resolving incidents
- Transmitting data to the relevant departments after establishing a preliminary diagnosis of the problems and attempting initial resolutions
- Checking each client's history and verifying any maintenance contract guarantees
- Updating general and client-specific procedures
- Providing technical on-call support
- Contributing to the continuous improvement of service procedures
- Participating in internal projects related to the service
- Adhering to established KPIs Profile:
- Diploma in the field of computer science or similar experience
- Minimum of 2 years of experience as a Helpdesk Technician
- Knowledge of operating systems (Microsoft Windows), office applications (Microsoft Office) and office equipment
- Excellent interpersonal skills, analytical mind, rigor, autonomy and proactivity
- Knowledge of ITIL processes and best practices
- Customer-centric - service oriented mindset
- Tools – Knowledge of Service Now is considered an advantage
- Soft Skills, good written and verbal communication in French and English
- Strong sense of priorities and the ability to distribute workload based on the impact of incidents
- Excellent interpersonal skills, analytical mindset, rigor, and proactivity
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Customer Care
il y a 2 semaines
Arlon, Wallonie, Belgique Planity Temps plein**Tu veux rejoindre le numéro 1 français de la réservation beauté ?**Planity c'est:- 6 millions d'utilisateurs par mois- 10 millions de rendez-vous gérés par mois établissements partenaires- 400 collaborateurs- 200 millions de rendez-vous gérés depuis le lancement de la plateforme en 2017L'expérience utilisateur est l'une des clés de notre...
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Customer Care H/F- CDI
il y a 2 semaines
Arlon, Wallonie, Belgique Planity Temps pleinPlanity est une start-up en hyper-croissance, leader de la réservation beauté en ligne en France. Depuis une application mobile et un site web intuitifs, chacun peut prendre rendez-vous dans un salon de coiffure, barbier ou institut de beauté à côté de chez soi, 24h/24 et gratuitement. Mais surtout, Planity a pour mission d'accompagner les...
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IT Helpdesk
il y a 2 semaines
Arlon, Wallonie, Belgique greenfield Temps pleinOur client, an industrial group with a storied history spanning over 150 years, is a prestigious and family-run leader in its field. With a robust presence of over 500 dedicated professionals in Luxembourg and a global footprint servicing an international customer base, they exemplify success and innovation. Renowned for their comprehensive control over all...
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Graduate Technical Project Coordinator
il y a 2 semaines
Arlon, Wallonie, Belgique POST Luxembourg Temps pleinGraduate Technical Project Coordinator (connectivity project) Lieu: Luxembourg, Luxembourg Entreprise: POST Luxembourg As the leading national provider of postal and telecommunications services also offering postal financial services, POST Group Luxembourg is a key actor of the Luxembourgish economy. POST Technologies is currently looking for Graduate...
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Technical Procurement Manager
Il y a 2 mois
Arlon, Wallonie, Belgique Ferrero Temps pleinJob location: ArlonFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the...
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Technical Procurement Manager
il y a 2 semaines
Arlon, Wallonie, Belgique Ferrero Temps pleinJob location: ArlonFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the...
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Solution Architect
il y a 2 semaines
Arlon, Wallonie, Belgique Proximus Luxembourg S.A. Temps pleinJob Content: We are looking for an experienced, talented and self-motivated professional to take the position of Solutions Architect.Inside the department managing company IT solutions to the benefit of internal professionals taking care of our customers, you will be integrated into the team responsible for the design phase of the implementation...
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Business Analyst
il y a 2 semaines
Arlon, Wallonie, Belgique Proximus Luxembourg S.A. Temps pleinJob Content: We are looking for an experienced, talented and self-motivated Business Analyst. As a Business Analyst, you will be integrated to the team responsible of the design phase of the implementation projects, this team being itself a part of a specific department composed of various specialists managing company IT solutions for the benefit of...
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Business Transformation Analyst
il y a 2 semaines
Arlon, Wallonie, Belgique Proximus Luxembourg S.A. Temps pleinJob Content: We are looking for an experienced, talented and self-motivated Business Analyst. As a Business Analyst, you will be integrated to the team responsible of the design phase of the implementation projects, this team being itself a part of a specific department composed of various specialists managing company IT solutions for the benefit of...
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Customer Care Advisor
il y a 2 semaines
Arlon, Wallonie, Belgique beBee Professionals Temps pleinOffre d'emploi : Conseiller en Service à la Clientèle chez beBee ProfessionalsbeBee Professionals recherche un Conseiller en Service à la Clientèle pour rejoindre son équipe à Arlon.Le candidat idéal devra avoir une excellente connaissance des outils informatiques et des technologies de l'information, ainsi qu'une bonne maîtrise de l'anglais et du...
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Architect (m/f)
il y a 2 semaines
Arlon, Wallonie, Belgique Proximus Luxembourg S.A. Temps pleinTelindus Luxembourg – Share more than technologies Telindus is a brand of Proximus Luxembourg. Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT...
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Graduate
il y a 2 semaines
Arlon, Wallonie, Belgique POST Luxembourg Temps pleinGraduate Technical Project Coordinator (connectivity project)Lieu: Luxembourg, Luxembourg Entreprise: POST Luxembourg As the leading national provider of postal and telecommunications services also offering postal financial services, POST Group Luxembourg is a key actor of the Luxembourgish economy. POST Technologies is currently looking for Graduate...
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Program Manager
il y a 2 semaines
Arlon, Wallonie, Belgique Proximus Luxembourg S.A. Temps pleinTelindus Luxembourg – Share more than technologies Telindus is a brand of Proximus Luxembourg. Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT...
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virtualization architect
il y a 2 semaines
Arlon, Wallonie, Belgique BlackRidge Group Temps pleinVIRTUALIZATION ARCHITECT -NUTANIX Overall Job Description: As a Virtualization Architect, you will play a crucial role in designing cutting-edge solutions from various vendors and enhancing existing solutions to address business needs. Working closely with customers, you will define project scopes, understand business requirements, design solutions, and...
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Cloud Engineer
il y a 2 semaines
Arlon, Wallonie, Belgique Proximus Luxembourg S.A. Temps pleinTelindus Luxembourg – Share more than technologies Telindus is a brand of Proximus Luxembourg. Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT...
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AkaBI - BI Consultant
il y a 2 semaines
Arlon, Wallonie, Belgique AKABI Temps pleinAs part of our solid growth plans, AkaBI is looking for BI consultants to strengthen and expand our business intelligence team.Job description You will assist our customers in the functional studies, technical architecture, design and/or the development of Business Intelligence solutions. Depending on your experience and expectations, you help AkaBI to...
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Cloud Engineer
il y a 2 semaines
Arlon, Wallonie, Belgique Proximus Luxembourg S.A. Temps pleinTelindus Luxembourg – Share more than technologies Telindus is a brand of Proximus Luxembourg. Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT...
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Pre-Sales Telecom
il y a 2 semaines
Arlon, Wallonie, Belgique Proximus Luxembourg S.A. Temps pleinTelindus Luxembourg – Share more than technologies Telindus is a brand of Proximus Luxembourg. Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT...
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Presales - Managed Security Services
il y a 2 semaines
Arlon, Wallonie, Belgique Proximus Luxembourg S.A. Temps pleinTelindus Luxembourg – Share more than technologies Telindus is a brand of Proximus Luxembourg. Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT...
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Project Manager Luxembourg
il y a 2 semaines
Arlon, Wallonie, Belgique CBRE Temps pleinPosted- 17-Feb-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- Arlon - Luxembourg - Belgium, Bastogne - Luxembourg - Belgium- CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate managementWe are recruiting:Project manager (M/F)We are...
