![Verisure NV](https://media.trabajo.org/img/noimg.jpg)
Field Service Team leader
il y a 2 semaines
We ensure the safety of what matters most to individuals and small enterprises.
We are the top provider of monitored security solutions across Europe and hold the leading position in Belgium, serving a large customer base.
Here at Verisure, we strongly believe that everyone has the right to feel secure and protected.
Key Responsibilities:
- Supervising the selection, onboarding, and supervision of Field Service technicians to uphold service quality and adherence to standards.
- Guiding the team to deliver exceptional customer service through performance management and tracking KPIs.
- Establishing and evaluating team objectives for effective communication and performance assessment.
- Addressing urgent operational issues and customer complaints as a point of escalation.
- Fostering a culture of continuous improvement in collaboration with other departments.
- Ensuring proper implementation of processes and suggesting improvements when needed.
- Providing regular management reports on team performance and achievements.
Skills and Qualifications:
- Demonstrated People Management Skills.
- Proficiency in Dutch and French, with English proficiency as a bonus.
- Customer and result-driven mindset focused on KPI monitoring.
- Experience in project, product, or process management is advantageous.
- Background in the security industry is a plus.
Personal Attributes:
- Strong organizational skills with the ability to prioritize and execute tasks effectively.
- Exceptional interpersonal and communication abilities.
- Capacity to maintain attention to detail while having a big picture perspective.
- Quick-thinking with a focus on operational efficiency and business acumen.
- Enthusiastic individual with a passion for innovative technologies and a fast-paced work environment.
Benefits:
- Competitive salary and comprehensive benefits package.
- Engagement in a dynamic and goal-oriented professional setting.
- Fostering a new work approach that emphasizes employee well-being.
- Opportunities for professional growth, skill development, and career advancement.
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