Service Delivery Manager
il y a 2 semaines
Proximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and Belgian society in their digital evolution.
Proximus Group consists of the mother company Proximus SA and a growing network of subsidiary companies in the telecom and IT sectors, active in the Benelux and various other countries.
ResponsibilitiesAs a Service Delivery Manager within PROXIMUS ICT, you will be at the forefront of delivering 'best-in-class' service management, achieving high customer satisfaction across a diverse clientele that includes national and international institutions, large corporations, and medium-sized enterprises.
Your role and responsibilities:
- Deliver service management that meets or exceeds the expectations of our external professional customers, in line with SLAs and contracts.
- Serve as an ambassador, fostering strong relationships and ensuring the most excellent service within the contract's scope.
- Analyze customer needs and collaborate with account managers to upsell services, driving operational excellence.
- Act as a tactical SPOC during the operational lifecycle of contracts, coordinating service delivery and initiating improvement plans.
- At least 4 years in Service Management, with a track record of managing professional customer relationships.
- A solid understanding of Telco and ICT solutions (LAN/WLAN, Security, Data Centre, UC) or a strong motivation to master these areas.
- You possess a deep understanding of IT Service Management (ITSM) tools and are well-versed in IT Infrastructure Library (ITIL) practices. If not, you have a strong willingness to learn and become proficient in these critical areas of our operations.
- Fluency in Dutch, French, and English.
- Commercially minded, results-driven, and a team player.
- Quick learning ability and the capacity to manage resources effectively.
If you recognize yourself in these requirements, we are looking forward hearing from you
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