Clinical Mako Support Specialist Technical
il y a 2 semaines
Why join Stryker?
Our total rewards package offering includes bonuses, healthcare, insurance benefits, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location-specific.
Who we want:
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Hard-working winners. Confident, competitive and results-oriented professionals who create a track record of success.
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Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
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Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
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Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
If you are passionate about healthcare products and the opportunity to create a name for yourself in the Sports Medicine product marketspace - this is your chance
The Job's mission:
Your key responsibilities:
- You will provide clinical product support to all end users (surgeons, healthcare professionals, nurses) and onsite guidance and assistance during surgical procedures with the Mako robotics system. Therefore, you will mainly work with assigned accounts within your defined territory.
- You will prepare preoperative CT scans for use in conjunction with the Robotic Arm Interactive Orthopedic Mako system to assist surgeons in preoperative implant planning, implant sizing and positioning.
- During the surgery, you know the procedure inside out so you can be one step of the scrub/scout nurse as you will need to tell then (at times) what implements to pass the surgeon, in what order and at what time. Additionally, you will solve potential product problems for customers in a highly satisfactory manner.
- You will collaborate with Sales Representatives and Marketing to increase public awareness and highlight clinical benefits of the products and build strong relationships with key surgeons and OR staff at targeted accounts.
- In addition to providing ongoing education, you will be a crucial conduit to our Stryker engineers for feedback on product design.
- Additional tasks will include creating case reports, resolving product problems, obtaining purchase orders, monitoring inventory and assisting sales and marketing teams in an effort to increase account growth of the Mako robot.
What are we looking for?
- Or: You hold a university degree within the field of biomechanical or biomedical engineering, medical technology, health sciences or similar.
- You have already gained orthopaedic surgery experience which is a plus not a must.
- A strong customer interaction experience is important for you as you place the customer at the heart of everything you do
- You hold strong communication and interpersonal skills to collaborate with all levels of a medical department.
- You hold a high level of stress resistance and demonstrated problem solving skills to troubleshoot potential problems.
- You are highly flexible to travel within the territory (90% travel) or also cover for your colleagues in other regions of France if needed. This can include overnight stays occasionally all expenses are reimbursed.
- You would describe yourself as very detail orientation, curious and a fastlearner.
- You hold demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
- You hold a valid driver's license.
What We Offer
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Company Car. As this is a field-based role with regular on-site meetings with customers, you will be provided with a customized company car including fuel card and all services.
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MAKO Product Training. To become a certified MAKO Product Specialist, you will complete a 6-month product training in English including co-travelling, surgery's observation in the operating room and a final exam.
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Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
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We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
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Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
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Competitive salary. With us, you will receive a competitive salary commensurate with your job.
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Pension plan. We offer our employees an attractive Stryker internal pension plan.
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Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various award
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