C003615 COTS Applications SME

il y a 2 semaines

Brainel'Alleud, Wallonie, Belgique EMW, Inc. Temps plein

Deadline Date: Thursday 20 June 2024

Requirement: COTS Applications SME

Location: Braine L'Alleud, BE

Full Time On-Site: No

Time On-Site: 50%

Total Scope of the request (hours): 836

Required Start Date: 1 August 2024

End Contract Date: 31 December 2024

Required Security Clearance: NATO SECRET

Duties and Role:

Provision of professional and technical contributions in the conception, development and co-ordination related to all aspects of lifecycle management of Commercial of the Shelf (COTS) applications supported within the Service Support and Business Application Business Area (SSBA BA) projects or services;

Supporting in-service operations of the systems, including:


• Support and operation of the assigned system(s) including:


• Systems operationally used by NATO Enterprise community;


• Local systems currently used by Local Commands.


• Atlassian Products management and configuration


• Maintenance of the operational & support environments;


• Monitoring performance of the assigned service applications;


• Support CIS Support Units (CSU) and other support staff for daily operations of the systems.


• Support technical reviews, walkthroughs and audits;

Support preparation of functional and technical specifications for software and hardware with special focus on the SSBA BA domain;

Support to change management, configuration management, release/deployment and testing;

Maintaining relationships with 3rd party suppliers

Provision of subject matter expertise and advice as required;

Performing other duties as may be required.

Requirements

Skill, Knowledge & Experience:

  • The candidate must have a currently active NATO SECRET security clearance
  • At least 3 years of relevant experience in the field of computer science or electronic engineering;
  • Experience with release and deployment procedures.
  • Experience in offering support for COTS Business Applications, including deployment, configuration, and troubleshooting, optimizing and incident resolution.
  • Experience in offering user support for Microsoft, Adobe, Atlassian end user products, including deployment, configuration, and troubleshooting, optimizing and incident resolution.
  • Experience and lifecycle support knowledge of the following COTS technology: Desktop Alert Application; Atlassian Products (Jira Software, Jira Service Management, Confluence, Jira Align); Adobe Creative Cloud Products (Lightroom, Photoshop, Illustrator, Acrobat, Dreamweaver); Autodesk Products (AutoCAD)
  • Knowledge of programming languages and platforms like .NET, C#, JAVA, JavaScript;
  • Experience with Microsoft SQL Server (optimization and querying);
  • Experience with Linux and Windows environment;
  • Experience in various areas of Software Engineering including some of the following: Requirements elicitation and management (including non-functional requirements for Operations & Maintenance); Software change management and testing; Application release and deployment management; Configuration management practices and tools; Application Lifecycle Management concept and tools.
  • Experience in planning and performing FAT, UAT and SAT
  • Knowledge and experience in state-of-the-art technologies, relevant to software engineering:
  • Technologies and standards (at least 4 of them): HTML, RST Services, Web Services, HTTP, Python, XML, SQL; Application server technologies and Relational data base management systems; Experience in working with Monitoring Tools like Splunk, Prometheus (setting up, configure and maintain various alerts, rules and data interpretations)
  • Ability to work in cross functional teams like Application management/development team;
  • Ability to communicate effectively orally and in writing with good briefing skills.

Desirable Experience and Education:

  • Experience in NCIA processes and procedures.
  • Knowledge of post related applications like Desktop Alert, Jira Software, Adobe Creative Cloud Products;
  • Cloud computing, SaaS, knowledge of Microsoft Azure;
  • Experience with data modelling of complex systems;
  • Prior experience of working in an international environment comprising both military and civilian elements;

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