Digital Customer Experience Manager

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique ARIAD Temps plein

Our client, one of the biggest retailers in Belgium, is looking for a Digital CX Manager who can define and implement strategic projects to increase customer engagement and improve the overall customer experience.


In this role you have to co-define the digital roadmap and coordinate the implementation of strategic projects together with your team of 2 digital project managers.

Sounds great What would I do?

co-define the digital roadmap and implement projects to add real value to the customer

Take ownership of and further develop the loyalty platform and customer engagement initiatives

Coordinate and manage your team of 2 project managers and nurture cross-functional collaboration

Drive innovation and optimization throughout the different touchpoints and customer interactions

Is this me? Yes, if you:
Are a strong Project Manager with an obsession for digital solutions

Are a strategic thinker with a pragmatic and solution-oriented approach

Have an analytical mindset

Are a strong communicator in Dutch, French and English

What's in it for me?

Work in a vibrant working environment where digital projects and solutions are key in the business strategy

The possibility to grow and further develop your knowledge and career

An attractive compensation and benefit package
  • Customer Experience Manager

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique MSD Temps plein

    As a Customer Experience Manager, you will be responsible for generating new ideas on how to incorporate digital marketing in driving Oncology Business Unit strategy. You will focus on using digital tools to execute tactics/ key messages to Healthcare Professionals (and Health Care Consumers) and develop end-to-end campaigns from awareness to conversion;...


  • Bruxelles, Région de Bruxelles, Belgique MSD Temps plein

    Customer Experience Manager Oncology (CeX)As a Customer Experience Manager, you will be responsible for generating new ideas on how to incorporate digital marketing in driving Oncology Business Unit strategy and how to improve the customer user experience for our different stakeholders.You will be focusing on using digital tools to design and execute...


  • Bruxelles, Région de Bruxelles, Belgique Radisson Hotel Group - Corporate Office - Brand Experience & Quality Temps plein

    Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.We are looking for a Global Manager Customer Experience Design to join our...


  • Bruxelles, Région de Bruxelles, Belgique Capgemini Temps plein

    Are you looking for the next step in your career in 2021?Capgemini is looking for a Presales Lead for Digital Customer Experience to join their Strategic Deals Team for their Europe Cluster Business. As a part of the team you will work closely with the most knowledgeable and brightest SMEs across the technology domains serviced by Capgemini in Europe...

  • Digital Experience Trainee

    il y a 1 semaine


    Bruxelles, Région de Bruxelles, Belgique Radisson Hotel Group - Corporate Office - Marketing & Digital Temps plein

    THE JOB:DURATION: 6 months, starting JuneKEY RESPONSIBILITIES: Manage prioritization of requirements Find opportunities to improve customer journeys Analyze & report product usage, customer feedback, indicators for success to improve the app Test new app versions Support in App Store Optimization Work crossfunctionally with development, design, content,...

  • Digital Experience

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Radisson Hotel Group - Corporate Office Temps plein

    Radisson Hotel Groupis looking for a Digital Experience & Content Marketing Trainee to join its DigitalExperience Center of Excellence team in Brussels. This is an excitingopportunity to be part and learn from a multinational team made of digitalexperts that aims at transforming the way Radisson engages with guestsdigitally to make their travel experience...


  • Bruxelles, Région de Bruxelles, Belgique ARIAD Temps plein

    Ready for a new challenge? Our clients are looking for a wide variety of digital talent to add to their teams. We'll help you find a job perfect for your skills and aspirations that fits to a T.About Ariad:We are a digital consultancy & staffing firm helping leading European A-brands, like Samsung, Carrefour, ING, Orange and MediaMarkt to make digital...


  • Bruxelles, Région de Bruxelles, Belgique Page Personnel Temps plein

    Added 17/02/202Brussels Financial Service/AutomotiveAbout Our Client:Our client, the Financial Service of an Automotive group, is currently looking for a NL/EN Digital Customer Experience/Brand Specialist to strengthen its Brussels Office.As a NL/EN Digital Customer Experience/Brand Specialist, you will have the following responsibilities:Answer clients...


  • Bruxelles, Région de Bruxelles, Belgique D'Ieteren Temps plein

    **Customer Experience Associate (m/v/x-) - D'Ieteren Mobility Company.**D'Ieteren Mobility Company is de retailorganisatie van D'Ieteren Automotive en overkoepelt het distributie- en herstellingsnetwerk in eigen beheer dat instaat voor de verdeling van de automerken van de groep Volkswagen, Rimac en, sinds kort, MaseratiD'Ieteren Mobility Company groepeert...


  • Bruxelles, Région de Bruxelles, Belgique STIB MIVB Temps plein

    **Votre environnement**:La STIB, c'est plus de collaborateurs et collaboratrices engagés parmi plus de 300 métiers différents Saviez-vous que nous faisons partie des rares entreprises de transport publique au monde s'occupant tant de la conceptualisation et la construction que de la planification et l'exploitation de son réseau ?C'est ce qui explique que...


  • Bruxelles, Région de Bruxelles, Belgique afarax Temps plein

    afarax recherche un Customer & Digital Foundations Program Manager. Nous avons besoin de vos lumières Nous sommes une équipe basée en Belgique avec un solide réseau de consultants de sociétés actives dans divers secteurs d'activité et confrontées aux défis de la transformation numérique. Le concept est très simple : Une fois dans l'écosystème,...


  • Bruxelles, Région de Bruxelles, Belgique ARIAD Temps plein

    Our client is a world-renowned automotive insurance company seeking a talented and passionate individual to join their team as a User Experience & Analytics expert. In this role, you will be responsible for driving customer satisfaction and loyalty through the design and optimization of our digital customer journeys and user interfaces.Great Are you...

  • Customer Experience Manager

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Unilever Temps plein

    Reporting to: Customer Operations DirectorAbout us:Unilever is one of the world's largest Fast Moving Consumer Goods (FMCG) businesses, with interest across Personal Care, Homecare, Refreshment and Foods product categories. We reach 2 billion consumers a day. It has 161,000 employees. We make products that people love - and that make a difference. Nutritious...

  • Growth Services Manager

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique EIT Digital Temps plein

    Our Offer- Digital Skills Digital Entrepreneurship EU Collaborations Our Community Purpose Become a Partner Management Team Supervisory Board Careers Our Messages History, Strategy & Annual Reports Makers & Shapers News Calls & TendersWe are hiringGrowth Services Manager: Home Our Community Careers Growth Services ManagerAbout EIT Digital:EIT Digital is a...

  • Digital Manager

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Novartis Temps plein

    2,000 That's the number of employees at Novartis in Belgium & Luxembourg thriving daily to have an impact and reimagine medicine across our 3 sites in Belgium.Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and...


  • Bruxelles, Région de Bruxelles, Belgique Radisson Hotel Group - Corporate Office - Marketing & Digital Temps plein

    CRM TRAINEE - JOB DESCRIPTIONTHE JOB:In the role of CRM Trainee, you will work together with the RHG CRM team and support them in their day-to-day activities. Your primary focus will be to support the development and testing of new capabilities for our CRM & Marketing Automation solution. You will collaborate in documenting and mapping a wide variety of...


  • Bruxelles, Région de Bruxelles, Belgique Cognizant Technology Solutions Temps plein

    The OpportunityIt takes a lot to succeed in today's dynamic market, and Cognizant Digital Business is a proven leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help our customers by imagining and building innovative solutions. We develop strategies and invent entirely new...


  • Bruxelles, Région de Bruxelles, Belgique Radisson Hotel Group - Corporate Office - Marketing & Digital Temps plein

    Radisson Hotel Group is looking for a Digital Content Experience Trainee **to join its Digital Experience Center of Excellence team in Brussels. This is an exciting opportunity to be part and learn from a multinational team made of digital experts that aims at transforming the way Radisson engages with guests digitally to make their travel experience...


  • Bruxelles, Région de Bruxelles, Belgique Progressis Temps plein

    Job Role- Customer Services Jobs- Contract Type- Perm- Location- Brussels- Salary- €3,500 - €4,000- Date Added- 20/11/2023- Date Expires- 18/12/2023- Industry- OtherLooking for a Senior Customer Experience Consultant position in Brussels ? We have a job for you Excel Careers and Excel Interim provide multilingual administrative support staff to companies...

  • Digital Account Manager

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique TTEC Temps plein

    Digital Account ManagerAbout TTEC Digital Belgiumttec is a global digital transformation company specializing in creating loyal customers through memorable customer experiences. We help to bring technology and human connections together to deliver an amazing customer experience every time.For our office in Brussels, we are looking for a Customer Operations...