Customer Experience Manager Oncology

il y a 1 semaine

Bruxelles, Région de Bruxelles, Belgique MSD Temps plein

Customer Experience Manager Oncology (CeX)


As a Customer Experience Manager, you will be responsible for generating new ideas on how to incorporate digital marketing in driving Oncology Business Unit strategy and how to improve the customer user experience for our different stakeholders.


You will be focusing on using digital tools to design and execute tactics/ key messages to Healthcare Professionals and Health Care Consumers and develop end-to-end campaigns from awareness to conversion and help move communication strategy from push marketing to relationship creation to achieve set objectives and support the growth of the franchise.


As part of the CX squad, you will closely collaborate within a matrix organization, especially with Marketing, Medical, Sales, Market Access, Finance, in addition to keeping close contact and aligning strategy and tactics with Oncology Business Unit.

The Customer Experience Manager will directly report to the Oncology Business Unit and dotted line to the Customer Experience Lead.

Customer Experience Manager role responsibilities will include, but will be not limited to:

  • Digital:_
  • Research and implement the relevant digital channels that could be used to measure customer sentiment and engagement.
  • Collaborate with vendors/IT Hub to automate data capture methodologies.
  • Work with other countries to share best digital practices and bring them to Belgium.
  • Business Management:_
  • Leverage different marketing channels to drive commercial success and franchise growth.
  • Implement omnichannel marketing / digital marketing branded and nonbranded campaigns.
  • Cocreate and followup with the Customer Experience team a digital / media strategy.
  • Analyze local market opportunities and identify commercial opportunities.
  • Support Sales Team to coexecute the strategy and tactics.
  • Develop the digital strategy and tactical deliverables for country business plan.
  • Customer Focus:_
  • Understand and manage the customers barriers and drivers, continuously collect customer needs.
  • Understand where & how to get the customer data, be able to manage & analyze data.
  • Work closely with internal stakeholders to create user centric communications.
  • Capacity_
  • 80% of the capacity is dedicated to campaigns and execution on Oncology therapeutic area
  • 20% of the capacity is dedicated to the CX squad for cross BU projects to continue digital acceleration, best practice sharing.
  • Qualifications, Skills &

Experience Required:
_

  • University degree required (bachelor a minimum) from accredited university, preferably in marketing, digital marketing, communication or a comparable qualification.
  • More than 3 years of experience within digital landscape
  • Strong understanding of possibilities in the digital landscape
  • Ability to meet deadlines while managing multiple projects
  • Selforganized and structured, with the ability to define your own tasks
  • Experience with Agile processes and methodologies is a plus
  • Result oriented attitude and an eye for detail
  • Digital savvy and creative mindset to find innovative solutions
  • Strong communicative skillset
  • Strong teamwork skills
  • Outofthe box thinking, ability solving complex problems
  • Demonstrated ability to understand, learn science and translate it to the relevant communication
  • A genuine interest in healthcare and desire to be key stakeholder in discussion on improving it.
  • Excellent written, analytical and communication skills in Dutch and/or French and English.

Search Firm Representatives Please Read Carefully

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Requisition ID:
R242821

  • Customer Experience Manager

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique MSD Temps plein

    As a Customer Experience Manager, you will be responsible for generating new ideas on how to incorporate digital marketing in driving Oncology Business Unit strategy. You will focus on using digital tools to execute tactics/ key messages to Healthcare Professionals (and Health Care Consumers) and develop end-to-end campaigns from awareness to conversion;...

  • Brand and Customer Manager/ Cx Oncology

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique MSD Temps plein

    We have an exciting new job opportunity at our location in Brussels (Belgium) and are looking to hire a Brand & Customer Manager (BCM)/ Customer Experience Manager (CX) Oncology Alliances and Multi-Indications.Welcome in our teamOur company's Oncology division is dedicated to deliver breakthrough innovations that extend and improve the lives of cancer...

  • Brand and Customer Manager Oncology, Lung Franchise

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique MSD Temps plein

    We have an exciting opportunity at our Brussels location and are hiring a Brand & Customer Manager (BCM) Oncology.Welcome to our TeamOur company's Oncology division aims to deliver groundbreaking innovations that enhance the lives of cancer patients globally. We are committed to ensuring access to medicine, offering new therapeutic solutions, and working...

  • Product Manager Oncology

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique Roche Temps plein

    The Position Healthcare is evolving rapidly, with radical innovations and increasing patient empowerment. Roche is seeking ambitious talents to drive transformation in the healthcare industry. Job Title: Product Manager Oncology A Day in the Life of a Product Manager As a Product Manager, you will report directly to our Chapter Head Marketing & Digital...

  • Brand and Customer Manager Oncology, Lung Franchise

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique MSD Temps plein

    Job DescriptionWe have an exciting new job opportunity at our location in Brussels and are looking to hire a Brand & Customer Manager (BCM) Oncology.Welcome in our team Our company's Oncology division is dedicated to deliver breakthrough innovations that extend and improve the lives of cancer patients worldwide. Our team achieves this through an unwavering...

  • Brand and Customer Manager Oncology, Lung Franchise

    il y a 1 mois

    Bruxelles, Région de Bruxelles, Belgique MSD Temps plein

    Job DescriptionWe have an exciting new job opportunity at our location in Brussels and are looking to hire a Brand & Customer Manager (BCM) Oncology.Welcome in our team Our company's Oncology division is dedicated to deliver breakthrough innovations that extend and improve the lives of cancer patients worldwide. Our team achieves this through an unwavering...

  • Brand and Customer Manager Oncology, Lung Franchise

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique MSD Temps plein

    Job DescriptionWe have an exciting new job opportunity at our location in Brussels and are looking to hire a Brand & Customer Manager (BCM) Oncology.Welcome in our team Our company's Oncology division is dedicated to deliver breakthrough innovations that extend and improve the lives of cancer patients worldwide. Our team achieves this through an unwavering...

  • Global Manager Customer Experience Design

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique Radisson Hotel Group - Corporate Office - Brand Experience & Quality Temps plein

    Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.We are looking for a Global Manager Customer Experience Design to join our...

  • Customer Experience Manager

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique Unilever Temps plein

    Reporting to: Customer Operations DirectorAbout us:Unilever is one of the world's largest Fast Moving Consumer Goods (FMCG) businesses, with interest across Personal Care, Homecare, Refreshment and Foods product categories. We reach 2 billion consumers a day. It has 161,000 employees. We make products that people love - and that make a difference. Nutritious...

  • Digital Customer Experience Manager

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique ARIAD Temps plein

    Our client, one of the biggest retailers in Belgium, is looking for a Digital CX Manager who can define and implement strategic projects to increase customer engagement and improve the overall customer experience.In this role you have to co-define the digital roadmap and coordinate the implementation of strategic projects together with your team of 2 digital...

  • Regulatory Affairs Liaison Oncology

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique MSD Temps plein

    Do you want to be part of our Oncology division, helping people fight cancer, supporting accessibility to our cancer medicines, and pursuing research in immuno-oncology to bring new hope to people with cancer?We have a new, exciting opportunity for a Regulatory Affairs Liaison Oncology (Associate Principal Scientist) to be based in Oss (NL), Brussels (BE),...

  • Guest Experience

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique Radisson Hotel Group - Corporate Office - Brand Experience & Quality Temps plein

    Radisson Hotel Group, one of the most dynamic hotel companies in the world is looking for a trainee for the Brand & Guest Experience Corporate Department.DURATION:6 monthsTHE JOB:The Brand and Guest Experience Trainee supports all the team members from the Brands & Guest Experience department. This means the trainee will support and be involved in projects...

  • Customer Experience Coach

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique Sympl Temps plein

    Votre mission en tant que Customer Experience Coach est de d'offrir à nos clients le meilleur service possible, nous attachons une grande importance à la formation et au développement de nos collaborateurs.Nous recherchons donc un(e) Customer Expérience Coach, enthousiaste et dévoué(e) pour améliorer notre expérience client. Vous devrez suivre et...

  • Msl Oncology

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique Takeda Pharmaceutical Temps plein

    Medical Science Liaison OncologyJob Overview: Provide local country fieldbased support from the medical function in order to achieve the company's goals. Identify and develop strong sustainable peertopeer relationships with external stakeholders to support the medical/scientific credibility of Takeda, including high profile key scientific and clinical...

  • Project Manager Customer Experience

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique Corona Direct Verzekeringen Temps plein

    BrusselVoltijds**Zoek je een functie waarbij je impact kunt maken en een brede waaier aan innoverende en duurzame projecten kunt uitwerken? Hou je ervan om zowel strategisch mee te denken als zelf operationeel mee te werken? Dan is de rol van Project Manager Customer Experience & Innovation jou op het lijf geschreven. Je krijgt de kans om veel bij te leren...

  • Customer Experience Manager Vaccines

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique MSD Temps plein

    Customer Experience Manager VaccinesSearch Firm Representatives Please Read CarefullyEmployee Status:RegularRelocation:No relocationVISA Sponsorship:Travel Requirements:Flexible Work Arrangements:Shift:Valid Driving License:Hazardous Material(s):Requisition ID:R224908

  • Senior Customer Experience Consultant

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique Progressis Temps plein

    Job Role- Customer Services Jobs- Contract Type- Perm- Location- Brussels- Salary- €3,500 - €4,000- Date Added- 20/11/2023- Date Expires- 18/12/2023- Industry- OtherLooking for a Senior Customer Experience Consultant position in Brussels ? We have a job for you Excel Careers and Excel Interim provide multilingual administrative support staff to companies...

  • Brand & Guest Experience

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique Radisson Hotel Group - Corporate Office - Brand Experience & Quality Temps plein

    Brand & Guest Experience TraineeDESCRIPTIONRadisson Hotel Group, one of the most dynamic hotel companies in the world is looking for a trainee for the Brand & Guest Experience Corporate Department.DURATION:6 months. Starting July.THE JOB:The Brand and Guest Experience Trainee supports all the team members from the Brands & Guest Experience department. This...

  • Customer Experience Specialist

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique STIB MIVB Temps plein

    **Votre environnement**:La STIB, c'est plus de collaborateurs et collaboratrices engagés parmi plus de 300 métiers différents Saviez-vous que nous faisons partie des rares entreprises de transport publique au monde s'occupant tant de la conceptualisation et la construction que de la planification et l'exploitation de son réseau ?C'est ce qui explique que...

  • Customer Experience Associate

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique D'Ieteren Temps plein

    **Customer Experience Associate (m/v/x-) - D'Ieteren Mobility Company.**D'Ieteren Mobility Company is de retailorganisatie van D'Ieteren Automotive en overkoepelt het distributie- en herstellingsnetwerk in eigen beheer dat instaat voor de verdeling van de automerken van de groep Volkswagen, Rimac en, sinds kort, MaseratiD'Ieteren Mobility Company groepeert...