Customer Experience Associate

il y a 1 semaine


Bruxelles, Région de Bruxelles, Belgique D'Ieteren Temps plein
**Customer Experience Associate (m/v/x-) - D'Ieteren Mobility Company.**

D'Ieteren Mobility Company is de retailorganisatie van D'Ieteren Automotive en overkoepelt het distributie
- en herstellingsnetwerk in eigen beheer dat instaat voor de verdeling van de automerken van de groep Volkswagen, Rimac en, sinds kort, Maserati

D'Ieteren Mobility Company groepeert 40 garages, inclusief de activiteiten carrosserie en tweedehandsverkoop, die ongeveer 1.400 medewerkers tewerkstellen op de as Brussel - Antwerpen.

Met het oog op het verstevigen van onze positie van nummer 1 qua retail in België, ontwikkelen we bij D'Ieteren Mobility Company initiatieven met oog op het verbeteren van de klantenervaring waarbij we ons positioneren als dé partner qua ondersteuning van alle mobiliteitsbehoeften. In dit kader rekruteren we een **Customer Experience Associate**.

Functie

Als **Customer Experience Associate** waakt u over de kwaliteit van onze dienstverlening door het analyseren van de feedback van onze klanten op verschillende enquêtes teneinde inzicht te krijgen in de tevredenheid per verkooppunt en het potentieel te identificeren om onze service te verbeteren.

Concreet,
- Maandelijks presenteer je de resultaten aan de Business Unit Manager van elke regio en bepaal je, in samenwerking met de teams op het terrein, de actieplannen om de scores te optimaliseren
- Je werkt mee aan structurele programma's (projectmanagement) met als doel de klant een vlotte customer journey aan te bieden, zowel wat betreft het digitale als fysieke parcours
- Je werkt nauw samen met alle afdelingen binnen de organisatie, alsook met de diensten van D'Ieteren Automotive

Het verbeteren van de klantenervaring is van strategisch belang voor onze organisatie, des te meer gezien onze markt in volle transformatie met de omschakeling naar elektrische wagens, de ontwikkeling van soft mobility en de groei qua e-commerce.

Profiel
- Je hebt 3 tot 5 jaar ervaring in een marketing of customer experience afdeling en/of projectmanagement functie.
- Je weet wat nodig is voor het verlenen van een goede klantenservice en bent analytisch ingesteld
- Je bent ondernemend ingesteld en kan werkgroepen aansturen
- Je hebt aanleg voor het omgaan met digitale tools
- Je hebt een goede kennis van Power Point
- Je spreekt goed Nederlands en Frans. Engels is een must.
- Je bent oplossingsgericht.
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