Customer Experience Lead
il y a 1 semaine
Who is McDonald's?
McDonald's is the largest family restaurant in the world, serving approximately 69 million customers
McDonald's Belgium HQ · Diegem, Brussels Area
McDonald's is the largest restaurant chain in the world and also the most people-oriented enterprise around the globe. We are constantly looking for ways to reinvent ourselves in order to serve our customers better, every single day. With over restaurants in more than 100 countries, McDonald's is the largest restaurant chain in the world.
The recipe for success is a combination of a strong brand with a lot of freedom for local markets. Rooted in our Belgian society for more than 45 years, we feel particularly committed to our environment and partners. There are currently 111 McDonald's restaurants in Belgium, run by 23 independent entrepreneurs. Because our business is growing fast-paced, we are looking for talented people to reinforce our head offices that provide support to all restaurants.
The Opportunity
In the role of Customer Journey Lead you will be responsible for delivering a seamless and enjoyable McDonald's experience through restaurant and digital touchpoints. McDonald's Belgium is growing and evolving, and the Customer Experience Lead will act as the expert advocate for the customer. Working with both the marketing and agency teams, the Customer Experience Lead will bring the McDonald's experience to life in Belgium.
INGREDIENTS OF THIS JOB
In this role you will deepen connections with key audiences to deliver a culturally and personally relevant experience both online and offline. You will be part of an award winning network of global marketers, translating iconic brand assets to locally relevant messages, activations, and conversations with our customers.
As Customer Experience Lead, you will:
- Collaborate with Customer Engagement Team and Brand + Menu Strategy Leads to bring strategic priorities to life at the restaurant and via CRM channels.
- Map the customer journey linked to strategic priorities and campaigns to deliver on team objectives.
- Develop and deploy retail plans based on growth strategy throughout the year, considering opportunities by category, daypart, and order channel.
- Strengthen customer relationships through CRM monitoring and tool optimization.
- Partner with Campaign Lead and Media + Digital Lead to develop 360 campaigns.
- Steward agency partners toward delivering timely, high-quality work leveraging 1 McDonald's Way of Marketing Principles.
- Monitor competitive activity and market trends to find opportunities and generate creative ideas.
You are part of the marketing team reporting to the Head of Customer Engagement.
YOUR MENU
- Strong passion for customer experience and strengthening brand relationships
- 5 years of proven experience in marketing roles – preferably with digital marketing experience including CRM strategy development and execution-, with a track record of successful campaigns and projects
- Experience supporting teams and collaborating across internal and external stakeholders
- Ability to track and juggle multiple tasks and deadlines across various touchpoints
- Highly organized with a process-driven mindset
- Proficiency in English, Dutch and French is essential
PERSONALITY
- Highly collaborative and expert communicator
- Takes initiative and finds creative solutions
- Great adaptability and resourcefulness
- Relentless curiosity about the McDonald's customer and business
- Courageous with great sense of conviction
- Learning mindset to keep pace with the ever-evolving marketing landscape
What we have to offer you
- The freedom to organize your work around your private life, including up to 2 days/week of homeworking;
- A salary package including extralegal advantages like an (electric) company car and best in class group insurance;
- 30% discount on all McDonald's products just for you;
- Working for an innovative and people-oriented Belgian SME, backed by a strong and leading multinational brand
Are you up for it?
Please enlighten us by applying through our website or by sending your resume & motivation letter to
We cannot wait to hear from you
-
Lead Cloud Architect
il y a 1 semaine
Machelen, Flandre, Belgique Devoteam Temps pleinOur mission is to build cultures of innovation at companies by transforming the way they work, by modernising their IT infrastructure & apps, and by elevating their customer experiences. As a Premier Google Cloud partner, we do this by implementing innovative Google Cloud solutions and by leveraging cutting-edge AI & Machine Learning technologies.We help our...
-
Lead Cloud Architect
il y a 1 semaine
Machelen, Flandre, Belgique Devoteam Temps pleinOur mission is to build cultures of innovation at companies by transforming the way they work, by modernising their IT infrastructure & apps, and by elevating their customer experiences. As a Premier Google Cloud partner, we do this by implementing innovative Google Cloud solutions and by leveraging cutting-edge AI & Machine Learning technologies.We help our...
-
Account Manager L Leader in Telematics L Brussels
il y a 1 semaine
Machelen, Flandre, Belgique Sellsior Temps pleinDo you want to guide customers (B2B) into the world of telematics and IoT while working for one of the biggest players in Europe? Do you have experience in the fields of account management and customer success management and a great love for the information technology sector?Then be sure to read the job description below.THE COMPANYThis international company...
-
Lead Cloud Architect
il y a 1 semaine
Machelen, Flandre, Belgique Devoteam Temps pleinCompany Description Our mission is to build cultures of innovation at companies by transforming the way they work, by modernising their IT infrastructure & apps, and by elevating their customer experiences. As a Premier Google Cloud partner, we do this by implementing innovative Google Cloud solutions and by leveraging cutting-edge AI & Machine Learning...
-
Customs Assistant
il y a 1 semaine
Machelen, Flandre, Belgique DSV Temps pleinJob Req Number: 63266Time Type:Customs AssistantMove forward as Customs Assistant at DSV in Puurs.About the roleAs a Customs Assistant, you will join our support desk and provide support to our customs department. You will assist our customs staff with administrative tasks and preparing reports.Tasks: Verification of documents (authorizations, entries in...
-
Customer Advisory Senior Enterprise Architect
il y a 1 semaine
Machelen, Flandre, Belgique SAP Temps pleinBring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services...
-
Customer Success Partner Senior Advisor
il y a 7 jours
Machelen, Flandre, Belgique SAP Temps pleinWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Customer Service
il y a 1 semaine
Machelen, Flandre, Belgique Direct Way Worldwide Temps plein**CUSTOMER SERVICE (OPERATIONS CONTROLLER)****EN-FR**Société leader en services chauffeurs VIP nationale/internationale recherche un nouveau collaborateur afin de développer le département opérationnel.Créée en 1991 à Bruxelles, nous fournissons des services haut de gamme. La société est en cours d'expansion doit compléter son équipe...
-
Customer Service Representative Export
il y a 1 semaine
Machelen, Flandre, Belgique Abbott Laboratories Temps pleinAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.For our...
-
Customer Care Technical Support Specialist
il y a 1 semaine
Machelen, Flandre, Belgique Abbott Laboratories Temps pleinDO WORK THAT MATTERS.About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a...
-
Customer Service Representative Export
il y a 1 semaine
Machelen, Flandre, Belgique Abbott Laboratories Temps pleinAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.PURPOSE OF...
-
Customer Advisory Senior Enterprise Architect
il y a 1 semaine
Machelen, Flandre, Belgique SAP Temps pleinBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...
-
Customer Advisory Senior Enterprise Architect
il y a 2 semaines
Machelen, Flandre, Belgique SAP Temps pleinBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...
-
Customer Service Agent
il y a 1 semaine
Machelen, Flandre, Belgique Direct Way Worldwide Temps pleinVenez rejoindre une équipe jeune, dynamique et conviviale Direct Way est la société leader en Belgique pour les services de transport avec chauffeur VIP.Nous avons une couverture nationale et mondiale, avec des bureaux à Bruxelles, Paris, Dubai ainsi que dans d'autres villes.Notre société, établie en 1991 à Bruxelles, fournit des services de...
-
Customer Service Luchtvracht
il y a 1 semaine
Machelen, Flandre, Belgique Select Temps pleinHoe zullen jouw dagen als **Customer service luchtvracht** eruit zien?- De orders van deze klanten accepteer je en geef je door aan het operations department.- Door je pro- actieve ingesteldheid ben je continue op de hoogte van de lopende zendingen en communiceer je dit ook naar je klanten.- Klanten informeer je over prijsaanvragen en andere operationele...
-
Customer Care Representative
il y a 1 semaine
Machelen, Flandre, Belgique FedEx Express EU Temps pleinPosition Summary:As a Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through professional multi-channel communication and first call resolution to customers, while optimising new business opportunities by providing suitable solutions to customers' requirements.**Key...
-
Customer Success Partner Expert
il y a 1 semaine
Machelen, Flandre, Belgique SAP Temps pleinWe help the world run betterLocation: BelgiumCustomer Success Partner CXKey Responsibilities & TasksThe Specialist Customer Success Partner (S-CSP) - Expert proactively engages with an assigned portfolio of larger, more complex customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. The S-CSP expert helps larger, more complex...
-
Customer Service Agent
il y a 1 semaine
Machelen, Flandre, Belgique Robert Half Belgium Temps plein**Robert Half** recherche un(e)** Customer Service Agent **(h/f/x) pour rejoindre une entreprise basée à **Machelen**.**Robert Half** recherche un(e)** Customer Service Agent **(h/f/x) pour rejoindre une entreprise basée à **Machelen**.Notre client est une entreprise active dans le **secteur automobile.**Les **responsabilités** principales de **Customer...
-
Customer Service Officer
il y a 1 semaine
Machelen, Flandre, Belgique Axis Group Temps pleinDo you want to be the first point of contact for customers and contribute to the growth of a customer service department in the heart of Brussels? As a Customer Service Representative you will handle inbound calls and e-mails, offer after-sales services and contribute to improvements. Communicate fluently in Dutch and French, be stress resistant, customer...
-
Customer Care Representative
il y a 1 semaine
Machelen, Flandre, Belgique FedEx Express EU Temps pleinPositionszusammenfassung:As a Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through professional multi-channel communication and first call resolution to customers, while optimising new business opportunities by providing suitable solutions to customers'...
