IT On-site Specialist
il y a 1 semaine
What's the role:
The IT On-site Specialist provides IT services and is responsible for the IT service management process in 2nd level IT infrastructure and user support ("On-site IT Support").
Who is Hilti?:
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future.
Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes.
Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.What does the role involve?:
- Follow established processes in managing incidents and service requests throughout their lifecycle.
- Responsible to install, configure, test, maintain, monitor, troubleshoot and manage asset inventories of all enduser devices.
- Responsible to help in the development of the service desk team in technical skills.
- Responsible to document guidelines and procedures, including technical documentation and training documents.
- Delivering IT services and implementing IT systems in the areas of 2nd level IT infrastructure and user support.
- Coordination with the global IT engineering teams to ensure the appropriate use of technologies and standards in the development, implementation and support of IT systems and their consistency within the Hilti global IT environment.
- Installation, configuration and troubleshooting for network printers, and telephone IPs.
- Coordination and collaboration with external IT service providers.
What do we offer?:
We empower you with
autonomy and
accountability , while ensuring you have a strong support system consisting of
colleagues across diverse departments and your
manager .
We offer extensive support in terms of personal development, material resources, and financial assistance within the scope of this role:
- One-on-one
coaching and personal
development discussions . - Opportunities for horizontal and vertical
growth , enabling you to advance in your career. - A competitive salary based on a
38hour workweek, along with an
annual bonus . - A comprehensive extralegal package including group and hospitalisation insurance, net compensation, an extensive Flexible Income plan, a laptop and a mobile phone with associated subscription.
- Generous leave entitlement of
20 vacation days , in addition to
5 dedicated Hilti days to promote worklife balance and wellbeing.
What you need is:
- Completed technical degree or specialised training (e.g., IT specialist/system integrator)
- A broad range of general IT knowhow
- Good knowledge of Windows 10, Office365, and Workplace environments
- Experience in the IT service desk (including remote support tools) is a plus, as well as knowledge of workflow management or ticket systems
- Fluent English language skills (written and spoken), as well as fluent French or Dutch
- Customer oriented and collaborative mindset
- Innovative and entrepreneurial thinking
- Analytical and structured approach
- Very good communication skills
Who should apply?:
At Hilti, your dedication, perseverance, customer focus, and "Yes, we can" mentality take precedence, regardless of your background, educational level, or origin.
New colleagues frequently emphasise the warm and close-knit culture at Hilti, characterised by approachable and driven professionals who are always ready to provide support.
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