Dispatcher Officer

il y a 1 semaine

Diegem, Flandre, Belgique Robert Half Belgium Temps plein
Robert Half is currently looking for a Central Planning Officer (M/F/x) for a company located in Diegem.

Robert Half is currently looking for a Central Planning Officer (M/F/x) for a company located in Diegem.

Our client is active in the Pharmaceutical sector.

The responsibilities for this function as a Central Planning Officer are:

  • You manage the generic LocalSupport mailbox and working closely with Field Service Engineers (FSE) while coordinating their technical interventions;
  • You use the Knowledge Matrix to assign qualified FSE taking into account their availability, the emergency of the call, the response time based on the SLA and the requested intervention;
  • You support the assigned FSE by creating the case in the CRM system, in coordination with the RCSC ;
  • You ensure that the troubleshooting is properly transferred to the FSE;
  • You ensure and maximize customer satisfaction by maintaining a good communication with the Customer, the RCSC, the local resources and the Sales department ;
  • You plan and dispatch various service activities on small systems, in collaboration with FSEs and

FAS:
small installations, technical interventions and preventive maintenance.
- updating the contacts database in our CRM;

  • You are the main contact for all Belgium operations ;
  • You coordinate the internal service of engineers;
  • You dispatch part/planning of the service engineers is the main part ;
  • You are the customers contact customer service team and they will contact the Central planning officer to schedule a meeting with the service engineers ;
  • You create quotiatons.
The required qualifications for the position as a Central Planning Officer are:

  • You have a bachelor or master's degree;
  • You express yourself well in Dutch, French and English;
  • You have a good knowledge of MS Office.

Our client offers:

  • A full time position with fringe benefits (lunch vouchers) ;
  • A nice work environment with driven colleagues ;
  • We value our employees and invest in a happy work environment through various initiatives

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