Associate Analyst, Franchise Management
il y a 1 semaine
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate aculture of inclusion
for all employees that respects their individual strengths, views, and experiences.
We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and SummaryAssociate Analyst, Franchise Management
OVERVIEW
Franchise is a major competitive differentiator for Mastercard, enabling our customers to enjoy unprecedented scale and ensure ongoing relevancy through the execution of our company's multi-rail strategy.
The Franchise organization enables us to provide our existing, new, and prospective customers with the Franchise products and services that they need to create, build, and maintain their relationship with Mastercard and their role in the ecosystem.
This position will be responsible for driving process improvements/enhancements around franchise life cycle management (eg, registration, onboarding, ongoing support/maintenance, licensing, data analysis, reporting, etc) to support positive customer experience and business growth.
RESPONSIBILITIES
- Responsible for customer administration and ensure quality management of licensing records (such as license agreements, approval letters for licenses granted or different Franchise registrations)
- Data analysis for different Franchise dashboards, running and creating functions, pivot tables, and charts
- Create and centralize monthly reports
- Performs assignments that support onboarding customers, registrations, review of high risk programs, and responds to adhoc customer requests on routine issues (e.g., customer onboarding, digital onboarding etc.)
- Interacts with corporate and business units (e.g., Legal, AML, Customer Risk, etc.) and customer delivery team to provide support to customers
- May assist in customer training and education initiatives by preparing communications and materials, one pagers, FAQs, presentations, reports.
SKILLS:
- Good level of Microsoft Excel and Power point skills:
- Good level of English, other language is a plus
- Good analytical skills and proactive
- Demonstrated ability to multitask and prioritize in order to meet project constraints
- Demonstrated ability to communicate and interact cooperatively in a team environment
- Demonstrated initiative in understanding how to identify resources and tools for daytoday work
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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