Operations Excellence Manager
il y a 2 semaines
Large company with great ambitions and close relations
efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth.
Founded in 2005 and headquartered in Brussels, efficy's around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Spain, Hong Kong, or remotely.
Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.
A unique work experience & company culture
We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more.
Your Impact
We are seeking a dynamic and experienced Operations Excellence Manager to join our team and play a critical role in driving process improvement, efficiency, and effectiveness within the organization.
You will be reporting to our Head of Customer Experience since operational excellence acts as the backbone of Customer Experience, enabling businesses to efficiently and effectively deliver on their promise to customers.
Key Responsibilities
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Process Improvement:
- Lead and facilitate process improvement initiatives using Lean, Six Sigma, and other continuous improvement methodologies.
- Collaborate with crossfunctional teams to identify operational opportunities and implement best practices, especially with customerfacing teams including Sales, Marketing, Customer Success, Professional Services and Customer Service.
- Drive efficiency gains across various business functions
- Define KPIs related to operation excellence and track performance of the business functions and regions.
Change Management:
- Foster a culture of continuous improvement by promoting change management techniques.
- Lead operations communities & forums for customerfacing teams
- Assist the Head of Customer Experience to embed customer centricity into processes
Project Management:
- Plan, execute, and monitor process improvement projects.
- Create and adhere to project plans, budgets, and schedules.
- Train and enable teams on new processes
- Provide regular status updates to management and stakeholders.
About YOU
- Bachelor's degree in Business Administration, Marketing, or a related field (Master's preferred).
- Proven experience (at least 5 years) in a similar role.
- Preferred certifications include Lean, Six Sigma, and project management (e.g., PMP, ITIL, PMI)
- Excellent communication, negotiation, and collaboration skills.
- Fluency in English and French
We offer YOU
- A competitive salary package with a bonus system and a referral program
- A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen
- High flexibility and hybrid work is part of our DNA
- Stateoftheart offices with our unique colivingcoworking concept where teamwork is the norm
- International growing opportunities and internal mobility
- Events: team lunches, after work, sports, trips
- Learning opportunities: languages, tech, product, sales techniques, leadership
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