User Migration and Transition to Operation Expert
il y a 1 semaine
Overview:
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues.
As we enter our 50th year in business, we are known for continuous innovation for government customers, both long-established and newly acquired, as our capabilities expand around the globe.
Our work is state-of-the-art and made possible only through the best personnel, tools, and jobs in the national security business.
We are highly collaborative in spirit and practice, and we freely share expertise across SPA in our quest for enduring solutions to critical concerns.
Come work with the best
SPA has an immediate need for a User Migration and Transition to Operation Expert to provide contracting services to NATO.
Responsibilities:
In coordination with the NCI Agency Point of Contact or delegated staff, the Contractor team will:
- Define, develop, coordinate and finalise the overarching
Migration Strategy, Site Transition Migration Plan (STMP) and User Migration Strategy to ensure a common understanding for all stakeholders. - Test the planned user migration approach (Alpha and Beta tests) and mitigate experienced issues and iterate the User Migration Strategy accordingly. The intent is to carry out a test run of the migration approach and schedule with an agreed site and small set of representative users. This will enable any issues to be rectified before the first set of users migrate. The test run will be facilitated by the Contractor team in conjunction with other key NCI Agency stakeholders including a selected CSU and group of volunteer users.
- Provide briefings to the users that will explain the upcoming IT upgrade, new devices and user migration details.
- Define, develop, coordinate and finalise a PreandPost Transition Checklist, which will help users prepare for migration and be ready to use the new IT systems.
- Coordinate technical support/Early Life Support (ELS) during user migration.
- Collect list of users, understand blackout periods and coordinate, schedule, conduct and report on site surveys. The Contractors will provide data collection templates to the Bi-SCs to facilitate the gathering of information on users' profiles and blackout periods. This data will then be consolidated by the Contractors and WP team/NCI Agency/CSUs for use in the scheduling and execution phases of the work.
- Prepare and conduct site surveys to support migration and transition to operation.
- Produce supporting documentation: User Migration Guide, Pre-Transition Check List, User Migration Schedules and Post-Transition Check List. In conjunction with NCI Agency SMEs, the Contractors will prepare supporting documentation and use to facilitate communication with Bi-SCs and users.
- Coordinate and manage user migration: support the conduct of pretransition checks, develop User Migration Schedule, coordinate migration and support conduct of posttransition checks. User Migration will require a number of other WP outputs to be ready and available for operational use. It will be managed and coordinated by the Contractors in conjunction with NCI Agency SMEs, other WP teams and Commands.
- Conduct User Acceptance activities and document acceptance to meet stated Operational Acceptance Criteria in collaboration with WP13-Test and Acceptance. The WP team will coordinate the user acceptance activities in collaboration with NCI Agency IV&V.
- Provide input into the operational Site Acceptance activities. The WP team will report on activities relating to transition to operations in order that Site Acceptance can be considered complete.
- Overview the technical support to ensure that all incidents arising from user migration are rapidly resolved. The Contractor team will be in a supporting role to manage any escalated issues arising from user migration, acceptance or transition to operations.
Qualifications:
Required Qualifications:
- Project Management Concepts and Methodologies (PRINCE2 etc.)
- Formal ITIL Certification in the Service Transition and Continued Service Improvement
- Sound knowledge and experience in various areas of:
- Virtualization Technologies, Operating Systems, Windows Server.
- Latest Server, Storage, Client, Active Directory and Infrastructure Networking hardware technologies
- Enterprise Systems Management services, methods and tools (i.e. SCOM, SCCM, SCVMM)
- Coordinating, developing and writing IT technical documentation, user guides, user acceptance criteria, migration communication plans and IT testing/acceptance plans
- Familiarity with Business relations, Change management, Risk management and mitigation strategies, system migration and transition
- Prior experience of working in an International Organisation environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization
- Experience from working in a IT/CIS service provisioning o
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