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Senior Investigator Services Assistant

Il y a 3 mois

Zaventem, Flandre, Belgique Thermo Fisher Scientific Temps plein
Triages calls where necessary to appropriate individual/departments and follow through to resolution. Continually reviews exceptions to resolve so that the data is cleaned within the agreed timelines.

  • Resolves queries so that efficient and timely sample analysis is undertaken by the laboratory, so report turnaround time is met.
  • Provides training to new staff members or when new processes are implemented.
  • Monitors and escalates site issues through the appropriate departments/people i.e. project management to resolve and report as soon as possible. Ensures that all site issues are communicated and followed up to resolution, primarily to site and monitor. Reviews site performance metrics to educate where needed or to report back to monitor or sponsor.
  • Follows the specifications and scope of work to evaluate requests for any additional test(s)/removal of test (test performed in protocol) to be added/removed to a sample. Evaluates the request for out of protocol testing following Scope of work for study. Facilitates requests to the appropriate person. Informs the investigator site of the results or reasoning not to proceed.
  • Coordinates and resolves issues with samples and requisition forms at time of accessioning to have the samples and visit details in the database and reported as soon as possible.
  • Amends patient information supplied by sponsors, project managers or investigator site into site database.
  • Attends study meetings to discuss risk assessment for our department and or overall business concerns and reports back to the team about requirements.
  • Works with CRG PM team on the creation of the requisition forms to ensure visit and study collection requirements are captured.
  • Works with CRG PM team to complete unblinding test request forms
  • May provide backup support to supervisor and/or team lead.