Operational IT Support Officer

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique JACOBS DOUWE EGBERTS Temps plein
Company Description


At JACOBS DOUWE EGBERTS, we see the value in the incredible things that can happen over a cup of coffee.

We are driven by the belief that everyone deserves to enjoy the coffee they love.

Job Description:

We are looking for a new, enthusiastic member to join our Supply Chain team

Your responsibilities:
System & operational support (50%)
2) Identify business needs with people in the organization and translate this from business requirements into functional system specifications
3) Supports the end users on a daily basis, to ensure proactive problem detection and solving to cater for business continuity
4) Support & maintain local Excel & Access based tools to improve insights and processes within the entire organization.
5) EDI tracking & monitoring of performance, both from a system point of view and from a content point of view
6) The OITS officer is an "authorized caller" that has a prioritized role towards our IT partners to log issues and track & push the solution of incidents

Process & reporting support (30%)
1) Participate in local & international business & IT projects to guarantee system & business process continuity.
2) Ensure proper training development and delivery towards business partners on new/improved processes and
system functionalities
3) Actively make suggestions on possible improvements to realize higher efficiencies and improve working methods in all processes and systems within Supply Chain and Sales & Operations Planning
4) Delivery of reports, queries and data to support business intelligence, with a focus on supply chain analytics

Project management (20%)
1) Leading & driving the delivery of various supply chain projects, mainly for the Belgian supply chain team and business units. Occasionally the OITS officer could be involved in international supply chain projects.
2) Managing the overall execution and on time delivery of a project, including milestone and resource planning
3) The OITS officer is able to write Business Process Descriptions in order to provide input to the IT development teams and serve as a basis for training material

Qualifications:

  • Bachelor or Master degree
  • 5 years of experience
  • Educational and/or experience based background in supply chain management
  • Written and spoken excellence in Dutch, English and French
  • Experience with common ERP packages (preferably

SAP:
R/3, APO, CRM)

  • Experience in both business and system process management and process improvement: "thinks process"
  • Proven project management skills
  • Drive to dig into the root cause of problems
  • Strong analytical skills to run and build visually attractive and comprehensive reports
  • Strong affinity with Excel and Access is a must
  • FMCG background is an asset
  • Ambition to grow within our organisation
Additional Information


We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do.

Our goal is simple and ambitious JACOBS DOUWE EGBERTS:
A coffee for every cup. Working with us means you'll be making an impact in a fast paced, collaborative environment. We work as a team, celebrating success and supporting one another.

Our associates work with a diverse group of like minded people, in an innovative environment committed to doing the right thing all across the world.

What you do here will get noticed.

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