Customer Innovation
il y a 2 semaines
DIGI BELGIUM, we're not just stepping into the telecom landscape; we're here to revolutionize it.
With bold ambitions and a relentless drive, our mission is to disrupt the status quo, championing a customer-centric approach and a commitment to innovation.
We're not just participants in the telecom industry; we're leading a transformative wave, reshaping connectivity with every initiative.
To support us in this mission and as we transition from startup to scale-up, we are seeking a highly motivated and experienced
Customer Innovation & Enhancement Expert to lead our customer service operations and who will play a key role in ensuring the overall quality of products and services, improving processes, and maximising customer satisfaction.
The
Customer Innovation & Enhancement Expert will be a key player in shaping the customer care department's innovation strategy, optimising processes, and ensuring the efficient management of tools and technologies.
Key Responsibilities:
- Taking care of our customers
Metrics & Reporting:
- Define and monitor key metrics related to innovation, process optimization, and tool management.
- Utilise data and analytics to derive insights for continuous improvement.
Innovation:
- Conduct market research to identify industry trends and customer preferences.
- Explore and implement innovative technologies, including cybersecurity, KYC, and AI.
- Drive infrastructure improvements to support innovation initiatives
Optimization:
- Optimise processes for efficiency and scalability.
- Lead problem and incident management, ensuring timely resolution.
- Cocreate the contact centre modus operandi and contribute to script writing.
- Manage the doityourself part of online channels, FAQs, and collaborate on knowledge base management.
Tool Management:
- Manage subscriptions and enable technology to enhance customer experiences.
- Oversee CRM and contact centre software to ensure optimal functionality.
- Drive omnichannel integration to create a seamless customer journey.
Requirements:
Education:
- Bachelor's degree in Business, Technology, or a related field. Master's degree is a plus.
Experience:
- Proven experience (35 years) in a managerial role, preferably in the telecom or technology industry.
- Demonstrated success in driving innovation initiatives and optimising processes.
Skills:
- Strong analytical and datadriven decisionmaking skills.
- Indepth knowledge of emerging technologies such as AI, cybersecurity, and KYC.
- Experience in process optimization and scalability.
- Proficiency in CRM and contact centre software management.
- Understanding of omnichannel strategies and integration.
- Proficient in English, Dutch & French
Personal Attributes:
- Visionary with a passion for innovation.
- Excellent communication and interpersonal skills.
- Proven problemsolving and incident management capabilities.
- Adaptable to a fastpaced and dynamic work environment.
- Strong collaboration skills for cocreation efforts.
At
Digi Belgium you will be part of an enthusiastic and ambitious team in which we greatly value your own input and believe in the growth of each of our employees.
We offer you a great opportunity to work for a fast-growing and innovative employer that operates as a challenger in the Belgian telecom market.
Next to this, we also offer a wide range of benefits, including:- **Dynamic Work Environment**: Dive into the bustling world of telecom at our startup Expect a workplace that thrives on challenges and growth opportunities.
-
Competitive Compensation: Enjoy a rewarding package including competitive salary, meal vouchers (€8/day), eco vouchers & health insurance
-
Permanent Contract: Secure your future with us - enjoy the stability of a permanent contract.
-
Company Car: Zip around town with ease in your company car, complete with a fuel card.
-
Invest in Yourself: We provide ample resources for your personal and professional development. Use our generous budget to level up your skills and become even more awesome.
-
Contemporary Workspace: Immerse yourself in a cutting-edge office environment where innovation and collaboration reign supreme. Our central locations in Oostkamp and Brussels ensure easy accessibility.
-
Flexibility and Work-Life Balance: Embrace a flexible work culture that promotes harmony between work and play. Hybrid work arrangements and flexible hours allow you to strike the perfect balance.
-
Extra Time Off: Work hard and reap the rewards Enjoy an extra 12 days off per year for full-time employees, making those 40-hour weeks fly by.
-
Foodie WhatsApp Group and Random Treats: Join our foodie WhatsApp group for weekly fry-day orders and discover random treats like cake or pretzels in the kitchen. It's
-
Msc-digital Innovation Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Daiichi-Sankyo Europe Temps pleinPassion for InnovationCompassion for Patients:Digital Health Innovation Manager (Belgium, Austria and Switzerland)Midsized CountriesContext / MissionThe Innovation Manager is the go to person for customer centric digital health innovation strategies and tactics for MSC markets. You support affiliates in shaping customer experience beyond the existing product...
-
Lead Cx Innovation
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique ING Temps pleinLead CX Innovation / Lead NPS DriversA day in the life of an NPS Drivers lead- Steering the portfolio of NPS Priorities and initiatives to boost our customer satisfaction and NPS performance, support our growth ambitions and work towards our ambition to become the most recommended bank in Belgium.- Creating leapfrog improvements by working together with...
-
Innovation Advisor
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Loyens & Loeff Temps pleinAs a leading firm, Loyens & Loeff is the logical choice as a legal and tax partner if you do business in or from the Netherlands, Belgium, Luxembourg or Switzerland, our home markets. Our clients can count on personal advice from any of our 900 advisers based in one of our offices in the Benelux and Switzerland or in key financial centers around the world....
-
Innovation, Strategy
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Idean Temps pleinInnovation, Strategy & Design Lead THE ORGANIZATION As the digital innovation, consulting, and transformation brand of the Capgemini Group, Capgemini Invent helps CxOs envision and build what's next for their organizations. Located in more than 30 offices worldwide and 37 creative studios around the world, its 10,000+ strong team member combines...
-
Innovation Program Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Luminus Temps pleinMissionLuminus is one of the key players in the Belgian energy sector working towards decarbonation and a CO2 free Belgian society. Within this scope, we are looking for a team-player to lead, coordinate and deliver Luminus Innovation program. You report to the Director of Innovation and Business development.You enjoy a challenging environment and constantly...
-
Project Manager Innovation
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Onetowin Temps pleinGiven the far-reaching transformation of energy markets in Europe, the digital & artificial intelligence revolution in full swing and the intense competition in Belgium, innovation and business development are at the core of the company's missions.The Innovation Product Developer will be part of the Strategy, Innovation and Business Development Department,...
-
Manager Innovation
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique bpost Temps pleinMANAGER INNOVATION - SOLUTIONS FOR PUBLIC INSTITUTIONSGoalbpost is always on the move. We create an environment for our people with challenging projects, inspiring collaborations and the latest technologies, with interesting job opportunities and training programs for every employee.Within this context and in order to reinforce our Innovative Partnership...
-
Innovation Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique WeSmart Temps pleinCompany Introduction - WeSmartJob Description : Innovation Manager - European Projects - Mix Homeworking/on-siteWeSmart is looking for an experimented _Innovation Manager_ to set up European projects (H2020, INTERREG, Green Deal...).This is a unique opportunity to join a new, multidisciplinary team of creative and passionate individuals destined to change...
-
Cheif Digtal Innovation
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique NATO - OTAN Temps pleinNATO offers you more than a job.It gives you a mission:building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO's Digital Transformation.Based in Brussels, Belgium the new post of Chief, Digital Innovation & Technology will lead, develop and coordinate technology driven...
-
Product Innovation Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Executive Talents Temps pleinIntroduction:GIMBER is the new "kick on the block", as well as a fast-growing company, that is making its spicy way through the zero-proof market.Tired of the same old wine-drenched parties, Dimitri gave birth to GIMBER in November 2017 in his home kitchen, after months of digging for the perfect combination that would spice up his taste buds without making...
-
Customer Service Technician
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Interxion Temps pleinRole Overview As a Customer Service Technician, your main responsibility is to handle Service Requests for customers, such as Hands & Eyes services, cross-/disconnects, and aspects of customer implementations. You will also monitor and document services provided by external providers and assist customers requiring access to our centralized patching...
-
Smr Innovation Project Lead
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique TRACTEBEL ENGINEERING S.A. Temps pleinRequisition ID: Location: BRUXELLES, BE, 1000SMR Innovation Project Lead-Nuclear-About the jobTractebel is a global community of 6000 imaginative experts engineering a carbon-neutral future. Through our game-changing solutions for complex energy, urban, nuclear and water projects, we help our clients create a positive impact towards a sustainable world,...
-
Digital Innovation Project Lead
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique TRACTEBEL ENGINEERING S.A. Temps pleinRequisition ID:Location: BRUXELLES, BE, 1000Digital Innovation Project Lead:Nuclear- About the jobJoin Tractebel, a global community of 6000 imaginative experts engineering a carbon-neutral future. Our impactful solutions for complex energy, urban, nuclear, and water projects drive positive change towards a sustainable world. We believe in a sustainable...
-
Hse Manager Innovation Projects
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Luminus Temps pleinHSE Manager Innovation Projects: Publicatiedatum: 15 mei 2024 Brussels Contract openendTogether we make a difference. At Luminus, together we are building a CO2-neutral energy future, reconciling preservation of the planet, human well-being and economic development, through electricity and innovative solutions and services.Health Safety Environment, HSE, is...
-
Ukro European Advisor
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique UK Research and Innovation (UKRI) Temps pleinSalary: £31,931Hours: Full timeContract type: Fixed Term 1 Year.ContextThe UK Research Office (UKRO) is a UK Research and Innovation (UKRI) team supporting UK engagement in EU funded research and innovation programmes. As part of UKRI International, we work with partners across government and our stakeholders to maximise UK engagement in Horizon Europe....
-
Customer Lifecycle
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Citymesh NV Temps pleinAt DIGI BELGIUM, we're not just stepping into the telecom landscape; we're here to revolutionize it. With bold ambitions and a relentless drive, our mission is to disrupt the status quo, championing a customer-centric approach and a commitment to innovation. We're not just participants in the telecom industry; we're leading a transformative wave, reshaping...
-
Regional Customer Director
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique DHL Temps pleinTODAY, YOU'RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.TOMORROW, YOU'RE SHAPING THE WAY THE WORLD WORKS.At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our...
-
Customs Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Safran Aircraft Engine Services Brussels Temps pleinSafran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 81,000 employees and holds,...
-
Digital Customer Experience Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique ARIAD Temps pleinOur client, one of the biggest retailers in Belgium, is looking for a Digital CX Manager who can define and implement strategic projects to increase customer engagement and improve the overall customer experience.In this role you have to co-define the digital roadmap and coordinate the implementation of strategic projects together with your team of 2 digital...
-
Customer Care Representative Espagnol
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Alphéa Conseil Temps pleinOur client is a fashion sustainable company. Quality, innovation and excellence run through their veins and are in every aspect of the actions they take. They are looking for a Customer Care Representative who speaks Spanish and EnglishYour missions will be:The Customer Care will provide exceptional customer service and support to customers, and to resolve...