Operations Manager
il y a 1 semaine
- Passionately committed. We daily strive to create special moments for our guests.
- Professional hospitality. We aim to see, hear, and relate to all our guests.
- The power to please. We are keen to make a personal effort to ensure every stay is the best stay
- Innovative. We constantly improve and invest in our hotels.
- Financially solid. An international company you can rely on.
- Green. We matter to contribute to a more sustainable society for future generations being locally and internationally certified with green labels.
We are currently looking for an
Operations Manager to join our dynamic team here at
Thon Hotel Brussels City Centre.
- Great location. A footstep away from the metro and 5 minutes walking distance from the North Station.
- Biggest hotel. Many career growth opportunities.
- Super Thursday.
your input is very welcome.
Why join us?
- Family mindset. At Thon Hotels you are not a number, but an individual with your own skills, talents, and passion.
- Diversity. Our guests and your future colleagues come from all over the world.
- Flat hierarchy. No useless bureaucracy & corporate mentality.
- Autonomy. You are the actor of your career by doing the extra step without fear.
- Accessible. Our hotels are easily accessible in Brussels.
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Collaborate:You closely collaborate and communicate with the General Manager in order to establish strategy and priorities.
- Supervise and assist: You control the execution of hotel activities, survey the progress of work; you guarantie the productivity, service, hygiene and security using the hotel guidelines; you survey the service given to the hotel clients, inform and manage; handle complaints and collaborate with and assist colleagues.
- Organize: You assure the execution and control of work schedules and distribution of tasks, orders, deliveries, stock and inventory, the operation of working materials
Manage: You conduct weekly meetings with the Heads of Departments of the Operational Departments. You coach and correct where needed and are involved in the recruitment and selection process. You are responsible for managing and training and give instructions, motivate and lead by example.
- Administrate: You are responsible for the daily follow up on shortterm forecasts, schedules, productivities where you control the information relating to the level of staff, sales, stocks, loss etc. in line with the hotel guidelines. You ensure the handling and control of information, establish reports and file documents. You are highly involved in the monthly P&L, forecasts, budget & CAPEX
Support : You are the right hand of the General Manager and replace him during his absence. You will also perform shifts as Manager on Duty on a regular base (guest handling, operational support to all departments, safety & security checks, etc.) also during weekends and bank holidays.
Our perfect match:
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Dedication. You area results-oriented and collaborative and have a no-nonsense approach. You are a strong communicator, open, honest and dedicated to building trust within the team.
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People Manager. You can effectively manage and motivate teams.
- Experience in the hotel sector. You have a proven track record in managing average or large size hotels or have an extensive experience as a rooms division manager or department head of multiple larger operational departments. Experience with unions is also an asset.
- Customer oriented. Making people happy is your priority. You adapt to the changing needs of our guests.
- Communication. You love being in contact with both guests and colleagues in English and French, Dutch and every other language is a plus.
- Flexible. No 95 mentality. You adapt easily to people and situations and are willing to work during weekends and bank holidays.
- Structured. You work in a structured and organized way; this is essential in a property with 454 rooms and 13 conference rooms.
- Team player. You lead and motivate by example. You ensure that the different departments operate efficiently and respect the different targets set.
- Innovative. You think out the box, have a close eye on trends and adapt to the changing needs of the guests.
Hands-on and proactive mentality. You take action today to make tomorrow better.
- IT systems. Knowledge of Opera, Samfex, Symphony, Basware, Mpleo, Proteam,... is a plus.
- Motivational remuneration package including:Contribution to public transportation costs. And yes, we contribute for 100%
Non-recurrent benefits linked to results (CCT90)Hospitalization insurance. And yes, also for the people you love who live at the same address.
Food. We provide a free meal.
Clothing budget & cleaningMobile phone and limited connection feesLaptopBonus plan
- Personal development. You can choose tra
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