Senior Customer Service Manager
il y a 1 semaine
Orange Cyberdefense enjoys 25 years' experience in the field of global information security, providing products and services for leading organisations in over 160 Countries.
Customer Service Relationship Manager
The long-term goals for the CSM are to make sure that the services Orange Cyberdefense offers to the customer match the customer expectations, add value and help position Orange Cyberdefense as the preferred partner for future investments.
To successfully care for the customer needs, the SDM needs to work closely with the Account Manager and the Support teams.
Depending on the customers size and the level of the service engagement, part of the responsibilities of the SDM can be handled by the Account Manager.
Orange Cyberdefense is looking for an experienced Customer Service Manager to join our team. This is a relationship management and liaison role rather than a people management role.
As a Customer Service Relationship Manager, you will be responsible for managing a set of customers and working closely with operations, sales, and projects to ensure excellent customer service and satisfaction.
Key Tasks and Responsibilities
Manage a set of customers and act as their main point of contact for any issues, questions, or concerns
Work closely with operations, sales, and projects to ensure a coordinated approach to customer service
Develop and implement customer service policies and procedures to ensure a high level of customer satisfaction
Monitor customer feedback and develop strategies to improve customer satisfaction
Resolve complex customer issues and complaints in a timely manner
Ensure that customer service metrics are met, such as response times and resolution rates
Analyze and report on customer service metrics, such as customer satisfaction, retention rates, and NPS scores
Identify and implement process improvements to enhance the customer experience
Build and maintain strong relationships with customers to ensure customer loyalty and repeat business.
Key Competences & Personal Traits
- 3 years customer service management experience
- Customer Oriented
- Team player
- Solution Oriented
- Creative & innovative
- Planning & organizing
- Communicative
- Convincing
- Stress resistant
- Initiative
- Accurate
- Presentation Skills (Slideware)
- Office Tool Skills (Word, Excel, PowerPoint, Visio)
- Language Skills: Dutch and a good knowledge of English & French
- Basic understanding of Core Solutions & Technologies (Preferably)
What you can expect from us
-
_Be taken care of - _We offer you 32 vacation days, meal vouchers, eco-cheques, hospitalization and group insurance, company laptop, mobile phone with unlimited use, fixed-line phone and internet subscription, a fuel card plus company car, as well as other benefits. So you do not have to worry about a thing
-
_Never stop learning - _We want to be the best in what we do and therefore we provide training, certifications and learning opportunities for every employee so you continuously enrich your skills.
-
_Transparency - _Communication is key So we organize company and team meetings on a regular base so everyone is informed properly.
-
_Do what you love - _Enjoy flexibility with offices in Brussels, Antwerp, Ghent, Rotselaar, & Nívelles, a variety of events, sport at work and lots of activities. We spend more time at work then we do at home, that is why it is important that everyone feels at home. And we make sure you do
-
_Snack to your heart's desire - _At Orange Cyberdefense we keep it healthy. So, you can enjoy an assortment of fresh fruit and healthy snacks. For those with an occasionally sugar dip, there are sweet snacks available.
-
_Reputable brand - _You will join an internationally, growing company with over 25 years experience in the industry. This makes us experts in what we do. We have an international presence and yet local teams to assist our customers.
-
_ The good life..._
**Are you interested? Then jump in
-
Customer Service Manager
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Orange Cyberdefense Temps pleinOrange Cyberdefense, an Orange Group company, is one of the world's leading cyber security services and solutions providers.Orange Cyberdefense enjoys 25 years' experience in the field of global information security, providing products and services for leading organisations in over 160 Countries.We are building a safer digital society, protecting individual...
-
Customer Service Manager
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Orange Cyberdefense International Temps pleinOrange Cyberdefense, an Orange Group company, is one of the world's leading cyber security services and solutions providers.Orange Cyberdefense enjoys 25 years' experience in the field of global information security, providing products and services for leading organisations in over 160 Countries.We are building a safer digital society, protecting individual...
-
German-speaking Customer Service agent Banking
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Unique Brussel Customer Care Temps pleinNotre client est un service client qui s'engage à offrir un service de qualité excellente à leurs clients. C'est une entreprise idéale pour se faire une première expérience dans le service client pour ensuite évoluer en interne ou au sein d'une autre société : vous aprendrez énormément de choses qui vous seront très utiles dans votre carrière...
-
Customer Service
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Daoust Temps pleinDescription de l'annonce:For one of our client in technology.We are looking for a customer service officer in the commercial department.Your role: Management and Coordination of your own Accounts Sole point of contact for your customer for any queries or issues that are order related Processing and acknowledging of orders on a daily basis through Navision...
-
IT Service Assurance Manager
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Orange Business Services Temps pleinOrange is the next generation operator in the Belgian Telecom market. We are continuously investing in our IT department and maybe your talent is the one we are currently looking for Sounds good? Then you might be glad to know that we are looking for a passionate IT Service Assurance Manager , to join our IT Department. Your mission Ensure the IT...
-
Fr Customer Service Representative
il y a 1 semaine
Evere, Région de Bruxelles, Belgique INOVYN Temps pleinMain role purpose:The post holder places customer orders and manages enquiries in an accurate and timely manner to deliver excellent service and ensure customer needs are met on time in full.Key responsibilities & accountabilities: Ensure enhanced customer service across a defined customer portfolio. Process customer orders from 'order to invoice' in SAP....
-
Customer Success Manager
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Select iStorm Temps pleinAs a Customer Success Manager, you are dedicated to ensure that customers not only use the product and services offered by WHISE effectively but also achieve their desired outcomes, fostering long-term satisfaction and loyalty. You smoothly onboard new customers on the platform, you closely follow-up and monitor the customer's installation and provide...
-
Customer Service Medewerker Provisioning
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Unique Temps pleinJob DescriptionOrange is a leading player in the telecom market and is on a growth trajectory. To continue this success, we are looking for motivated bilingual customer service representatives (m/f/x) to join the Provisioning department Cable team. This team is responsible for all actions required for the activation of mobile services. Customer satisfaction...
-
Senior HR Manager
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Endress+Hauser S.A.-N.V. Temps plein**Senior HR ManagerWhat is this position about?The HR Manager provides leadership and direction for the management regarding all human resources related aspects of the company, such as HR strategy, plans, policies and programs. He/she is responsible for developing a local HR strategy in line with Corporate HR strategy and local business strategy, for the...
-
Customer Service medewerker
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Unique Temps pleinDescription:Our client, a family-friendly player in the pharmaceutical sector, specialized in homeopathy, is looking for a dedicated Customer Service Representative/Administrative Assistant. You will be the continuous telephone link between the pharmacist-customer and our establishment, under the supervision of the manager or their...
-
Customer Service Medewerker
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Spring Professional Temps plein**Spring Professional** gaat op zoek naar een **'Customer Service Medewerker'** voor onze klant, een netwerk- en marketingbedrijf, regio Brussel.=>Heb jij een uitstekende kennis van het **NL **en **FR**, zijn je communicatieve skills on point& omschrijf je jezelf als een **commercieel talent**?YES? Let's have a talkJouw rol als '**Customer Service...
-
Customer Service Ambassador
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Spring Professional Temps plein**Introductie**:Stel je voor: een leuke job in de Customer Service voor één van de grootste telecomspelers van België. Je ben hét aanspreekpunt van verschillende toonaangevend bedrijven én zorgt ervoor dat hun problemen in een mum van tijd opgelost worden. Jouw glimlach maakt hét verschil om de klanten net dat tikje extra te kunnen bieden. Klinkt dit...
-
Customer Lifecycle Manager
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Adecco Belgium Temps pleinJob descriptionHey there Ready to take on an exciting challenge? I've got a fantastic opportunity that you won't want to miss. We're on the lookout for a dynamic Customer Lifecycle Manager to join our team on a 6-month journey. If you're passionate about customer strategy, love to dive into campaign development, and thrive in a collaborative environment,...
-
Customer Service Medewerker
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Headit Temps plein**Headit is op zoek naar een Customer Service medewerker voor een snelgroeiend bedrijf in regio Brussel.****Over onze klant**:Onze klant is een snelgroeiende speler in de verkoop van diepvriesproducten. Ze hebben een exclusief gamma aan producten, waardoor ze een sterke positie hebben in de Benelux afzetmarkt (+ wereldwijde export). Ze zoeken een medewerker...
-
Senior Consultant
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Orange Cyberdefense International Temps pleinOrange Cyberdefense, an Orange Group company, is one of the world's leading cyber security services and solutions providers.Orange Cyberdefense enjoys 25 years' experience in the field of global information security, providing products and services for leading organisations in over 160 Countries.We are building a safer digital society, protecting individual...
-
Germany Customer Service Representative
il y a 1 semaine
Evere, Région de Bruxelles, Belgique INOVYN Temps pleinPart of INEOS, INOVYN is Europe's leading producer of vinyls and in the top three worldwide. With an annual turnover of €3.1 billion, INOVYN has circa 4,200 employees and chemical manufacturing, sales and marketing operations in 8 countries across Europe.INOVYN's portfolio consists of an extensive range of class-leading products arranged across General...
-
Customer Service Representative
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Unique Temps pleinCustomer Service Representative - appels entrantsTravaillez comme Customer Service Representative pour le projet spécifique HBOMAX. Vous serez responsable de l'activation des comptes, de l'assistance aux clients et de la réponse à leurs questions sur la programmation et les options disponibles.Profil recherché :Diplôme A2 requis- Excellentes aptitudes...
-
Customer Engagement Consultant
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Orange Business Temps pleinThe team, position & mission:As a consultant in the Customer Engagement practice at Orange Business Digital Services, you'll play a pivotal role in guiding organizations through their digital transformation journey. Our focus is on transitioning businesses from product-centric to customer-centric digital experiences, leveraging cutting-edge methodologies and...
-
Customer Engagement Consultant
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Orange Temps pleinThe team, position & mission:As a consultant in the Customer Engagement practice at Orange Business Digital Services, you'll play a pivotal role in guiding organizations through their digital transformation journey. Our focus is on transitioning businesses from product-centric to customer-centric digital experiences, leveraging cutting-edge methodologies and...
-
Customer Service Medewerker
il y a 1 semaine
Evere, Région de Bruxelles, Belgique Recrewtment Temps pleinVoor de customer service afdeling zijn we op zoek naar de twaalfde missende kracht. Als customer service medewerker ben je verantwoordelijk voor de binnenkomende tickets betreffende activatieproblemen bij de klanten. Je zal voornamelijk zelf contact opnemen met de klanten ter opvolging van de tickets en hun problemen zo goed mogelijk problemen op te...
