![Ypto NV](https://media.trabajo.org/img/noimg.jpg)
Quality Manager IT Operations
il y a 1 semaine
The priority will initially be on the further implementation of the Knowledge Management process.
As a Quality Manager you will structurally increase and perpetuate the quality of the services and processes within Operations, for example by providing substantive support to the Team Leads and Process Owners involved.
In this way you actively contribute to an efficient and process-driven Operations department where the service provision meets the expectations of the SNCB management, and where the customer holds a central position.
As a Quality Manager, these are your most important tasks:- With regard to areas for improvement, in close cooperation with the Service Manager Internal Services and with the Operations Managers / Team leads:
- Proactively identify issues and points for improvement within the Operations department
- Draw up and follow up an improvement plan in which actions are defined to implement the points for improvement
- Validate the proposed improvement plan with all stakeholders
These can be:
the Team leads, Process owners, YPTO management or employees from the program responsible for the implementation of the ITSM processes (including external partners)
- With regard to Service and Support intake, taking endtoend responsibility ("accountability"), in close collaboration with Service Management and with Support Teams, for:
- conducting intake meetings
- Provide support in process implementation or process improvement. If desired, independently include some of these points for improvement
- As the Center of Excellence holds the process ownership (see below) of Service Level Management, Service Catalogue Management and Knowledge Management, actively contribute to the implementation and improvement of these processes.
This includes providing support with:
- further developing the Service Catalogue and the process to keep it up-to-date, both towards SNCB business and towards suppliers
- the further elaboration of the OLAs, agreed with the SNCB Directors and the associated reporting based on objective KPIs
- supporting projects / tendering processes to ensure that the correct service management standards are included in specifications. You provide support in defining the requirements, evaluating quotations and the project to operationalize the service.
- further developing the overarching knowledge management system and the process to keep it up-to-date.
- clarifying governance. This may include determining roles and responsibilities and determining consultation and decision-making bodies.
As Quality Manager you also take on the role of Process owner for Service Level Management, Service Catalogue Management and/or Knowledge Management.
- Proactively identify issues and process improvements in terms of process effectiveness and process efficiency. Discuss these issues and areas for improvement with the relevant stakeholders. Launch and follow up on the agreed actions to resolve the issues and implement the points for improvement.
- Ensure that process documentation is available and always up to date.
- Ensure that the services are described and that KPIs are available to measure and monitor the effectiveness and efficiency of the process.
- Ensure that policies, standards and templates for the process are available and known.
- Ensure that the process is applied consistently, for example through a periodic audit / review, in accordance with the process documentation and the policies, standards and templates that have been developed for this purpose.
- Communicate about the process to all stakeholders about the content of the process, the objective and the role that the employees play in it. This should increase awareness of the added value of the process.
- Proactively and constructively collaborate with other Process owners and Teamleads to jointly contribute to achieving the objectives of Operations, and in a broader sense, the objectives of YPTO.
- Bachelor's degree or equivalent through experience
- At least 8 years of relevant experience in a similar position
- Thorough knowledge of ITIL / IT4IT
- Thorough knowledge of Continuous Improvements and Service improvements
- Thorough knowledge of Service & Support Intake
- Knowledge of ServiceNow
- Customeroriented, problemsolving thinking and acting, empat
-
Project Manager IT Operations
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique Ypto NV Temps pleinYour primary role is to work closely with customers to drive the successful delivery of IT projects, particularly technical projects within the Operations division of YPTO:1st, 2nd Line Support and Technical Field services End user Services: Engineering and Device Platform Management Problem- & Change Management and Business Service Management Request,...
-
Ioim Head of IT Operations
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique Fujitsu Temps pleinRole PurposeThe role holder is accountable for technical service deliverables and operational facilities for many or large, complex high value accounts. The role holder will provide leadership to senior managers and professionals to define strategy, identify and adopt best technical practices to provide the agreed levels of service, seeking continually and...
-
IT Project Manager
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique Atcon Global Temps pleinContext of the mission/Objective(s) of the job We are seeking a highly skilled and experienced IT Project Manager / PMO to join our team. The ideal candidate will have a strong background in IT project management within the pharmaceutical industry, with specific experience in manufacturing, automation, and maintenance domains. This role requires a blend of...
-
It Project Manager
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique Atcon Global Temps pleinContext of the mission/Objective(s) of the job We are seeking a highly skilled and experienced IT Project Manager / PMO to join our team.The ideal candidate will have a strong background in IT project management within the pharmaceutical industry, with specific experience in manufacturing, automation, and maintenance domains.This role requires a blend of...
-
Service Manager
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique Cypher Consulting Europe Temps pleinThe Service Manager role belongs Relationship Management team and reports directly to the Head of Relationship Management.The Service Manager is responsible for the quality, availability, performance and evolution of the technical service. In this role, he or she acts as the prime customer contact for all services-related enquiries. The Service Manager has...
-
Service Delivery Manager IT
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique Ypto NV Temps pleinWithin the Business Service Management (BSM) team of our Operations department, you are responsible for maintaining the transition, operations and continuous improvement of the service levels and KPIs from the Security services in the SNCB/NMBS organisation (including its subsidiaries) so as to adequately protect the company resources.Responsibilities:...
-
Internship Quality Coordination Support
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique Bosch Temps pleinCompany Description:Bosch has been present in the Netherlands since 1903, and in Belgium since 1907. The Bosch Group employs approximately 4,000 associates in the Benelux. Major facilities are located in Brussels, Mechelen, Tienen, Tilburg, Boxtel, Deventer, Eindhoven.The Bosch Group is a leading global supplier of technology and services. It employs roughly...
-
IT Omnichannel Content Operations Lead
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique UCB Temps pleinMake your mark for patients To strengthen our Information Technology team, based at the HQ, in Brussels, Belgium, we are looking for a talented individual to fill the position of: IT Omnichannel Content Operations Lead. About the role: This job involves working closely with ongoing efforts in modular content to improve our speed-to-market and...
-
IT Project Manager
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique Ypto Temps pleinYpto is searching for a highly experienced Project Manager to oversee a key project focused on optimizing organizational structures and fostering stronger collaboration across the company. This role presents a unique opportunity to leverage your expertise in IT service management (ITSM) and project leadership to contribute to a strategic transformation...
-
Junior IT Analyst
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique Speos Temps pleinResponsibilities:As IT Junior Analyst, your responsibilities will be to:Data Mapping and Transformation: Define data mapping rules and transformation logic for efficient integration of data from diverse sources. Clean, enrich, and harmonize data to ensure optimal quality and usability.ETL (Extract, Transform, Load): Build and maintain ETL processes to...
-
Marketing & CRM Operations Manager
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique ZeTrace Temps plein**A propos**:Qui sommes-nous ?ZeTrace est un cabinet de conseil qui aide ses clients dans l'accélération de leur transformation digitale sur des missions business, stratégiques et IT. Nous accompagnons des clients à la fois B2C et B2B, pour des projets stratégiques et innovants dans le domaine du commerce (e- commerce, marketplace, plateforme...
-
Quality & Specialized Process Manager
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique Multipharma Temps plein**QUI SOMMES-NOUS ?**Multipharma est la plus grande coopérative dans le domaine de la pharmacie en Belgique. En tant qu'acteur clé dans le secteur des soins pharmaceutiques, Multipharma souhaite renforcer le rôle du pharmacien dans les soins de première ligne afin de rendre les soins de santé accessibles à tous. Pour ce faire, Multipharma s'appuie sur...
-
Country Unit Quality Compliance Officer
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique Rexroth Temps pleinCompany DescriptionIn Belgium, we are located in Brussels (Anderlecht), offering a comprehensive range of technologies and products, ranging from industrial and mobile hydraulics to assembly technology.Job Description:Objective:As the Country Unit Quality Compliance Officer at Rexroth Belgium, you'll be at the forefront of ensuring product quality, customer...
-
Sales Operations Manager
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique UCB Temps pleinMake your mark for patientsWe are looking for a Sales Operations Manager, who is agile and innovative to join the Go to Market Team based in Brussels, Belgium or Slough, UKAbout this roleUCB is facing a period with multiple new products launches as well as patent expirations which have a significant impact on the company ́s future revenues and...
-
Internship Quality Coordination Support
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique Bosch Group Temps pleinCompany DescriptionBosch has been present in the Netherlands since 1903, and in Belgium since 1907. The Bosch Group employs approximately 4,000 associates in the Benelux. Major facilities are located in Brussels, Mechelen, Tienen, Tilburg, Boxtel, Deventer, Eindhoven.The Bosch Group is a leading global supplier of technology and services. It employs roughly...
-
Incident Manager Senior
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique Mutual It Temps pleinDe Onafhankelijke Ziekenfondsen, een proactieve en innoverende speler in de verzekering voor geneeskundige verzorging, zijn ontstaan uit een groepering van drie apolitieke en dynamische ziekenfondsen (Partenamut, Helan en Freie Krankenkasse). Het is onze missie om onze ziekenfondsen kwaliteitsvolle diensten aan te bieden en hun wettelijke gesprekspartner...
-
IT G2m Omni Channel Lead
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique UCB Temps pleinMake your mark for patientsWe are looking for an IT G2M Omni channel Lead whom has a good understanding of pharma commercial activities & marketing dynamics to join us in our IT Commercial EU & International Markets team, based in our HQ office in Brussels, Belgium.We aspire to be the Patient Centric global biopharmaceutical leader transforming the lives of...
-
Internship Quality Coordination Support
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique Bosch Temps pleinCompany Description Bosch has been present in the Netherlands since 1903, and in Belgium since 1907. The Bosch Group employs approximately 4,000 associates in the Benelux. Major facilities are located in Brussels, Mechelen, Tienen, Tilburg, Boxtel, Deventer, Eindhoven. The Bosch Group is a leading global supplier of technology and services. It employs...
-
Operations Manager B2C
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique AMP Temps pleinAMP?AMP (bpost group) est la plus grande société de distribution de presse en Belgique. A partir de 5 sites de distribution et de bureaux en Flandre, à Bruxelles et en Wallonie, nous desservons 5.000 points de vente de presse et distribuons magazines et journaux par jour. Aujourd'hui, nous renforçons encore notre position en développant la distribution...
-
Quality Manager
il y a 1 semaine
Anderlecht, Région de Bruxelles, Belgique Science Talents Temps pleinVoor onze klant, gespecialiseerd in aromatische oplossingen en smaken, zijn we op zoek naar een QA manager die een sterke kennis heeft van voedselveiligheid en ervaring heeft in people management. Ben jij degene die we zoeken?Functieomschrijving:Verantwoordelijk voor QA, QC en veiligheid met de steun van een toegewijd team.Definieert, stuurt en controleert...