Deskside Services

il y a 2 semaines

Mechelen, Flandre, Belgique Smartedge Solutions Temps plein

Job Details:

Job title :
Deskside Services

Location :
Mechelen, Belgium

Job type :
Contract

Job Description:

Responsibilities :
-

Adhering to SLAs
ITIL Processes awareness and adhering to ITIL process workflow.
Reporting to the client Track Lead / Team Lead.
Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues
Ensuring that the IT processes are adhered to
Tracking work tickets on ITIL based ticketing system like Service Now.
Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
Improves and maintains customer and employee satisfaction
Performing asset inventory activities as needed
Create documentation for processes and procedures of day to day work. Creating KB articles.
Breakfix, troubleshoot and resolve software issues; Reimaging computers/hard drives
Providing frontline customer Support, including hardware and software troubleshooting and diagnosis.

Required Skills / Qualifications:

Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
Strong Microsoft Operating System installation(Win 7Win 8.1/Win10 / MAC OS X) and troubleshooting skills
Strong experience in troubleshooting MS office, O365 (Outlook, Word, Excel, Powerpoint etc)
Strong desktop support knowledge including hardware, software, and networking concepts

- * Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

Good knowledge of MAC OS, IPAD and Android devices
Knowledge of windows Image build process and SCCM deployments
Basic understanding of Audio/Video equipment and conference room setup
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld
Blackberry, Android & IOS support knowledge
Strong Customer service skills
Strong written and verbal communication skills
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE / O365 (Including MS Project, Visio, Onedrive and One Note) and Sharepoint
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc

Additional Responsibility

Might need to travel to other sites based on demand and requirements.
Oncall requirement for P1/Urgent issues outside regular support hours (local business hours).
Handle operations and customer requirements as per process and agreed SOW.
Possible rotational shifts.

Job Type:
Temporary

Schedule:

Ability to commute/relocate:

Mechelen: Reliably commute or planning to relocate before starting work (required)

IT Deskside Support