Customer Operations Specialist

il y a 1 semaine


Ixelles, Région de Bruxelles, Belgique Page Personnel Belgium Temps plein

This role collaborates closely with the Commercial Sales team and various internal and external stakeholders in the supply chain, reporting to the Supply Chain Manager.

About the Company

Our client is a global chemical manufacturer.

Responsibilities include:

  • Being the main customer contact - addressing inquiries, resolving issues, and ensuring top-notch customer satisfaction.
  • Managing sales order operations for the EMEA region - overseeing the entire process from transport organization to liaising between departments and service providers.
  • Ensuring proper documentation and declarations for all movements from Production and Storage sites, especially for hazardous materials.
  • Collaborating with Sales, Product Marketing, and Supply Chain teams to coordinate on various aspects such as terms, product availability, pricing, and payment terms.
  • Handling post-sales documentation requests like questionnaires, certifications, SDS, and technical product information.

Requirements:

  • Customer Service experience with a strong logistics background.
  • Bachelor's degree in Business Administration, Logistics, Sales, or Marketing.
  • A service-oriented professional with excellent communication skills, problem-solving abilities, and adaptability in a diverse work environment.
  • Efficient communicator with a hands-on and result-driven approach, focusing on customer needs and adept at prioritization and attention to detail.
  • Meticulous record-keeper to ensure compliance with internal and external procedures.
  • Higher education degree and proficiency in IT tools like Office and SAP.
  • Positive attitude towards taking on new challenges and expanding skills.

Offer:

This position provides cross-functional learning opportunities in a fast-paced environment, offering an attractive salary and benefits package.


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