Customer Success Associate

il y a 1 semaine

Ixelles, Région de Bruxelles, Belgique Metiselect Temps plein

Who are we looking for?:

We are looking for a bilingual Customer Success Specialist to join our young talented Team

You will be in contact with our customers from the start of their process until the end. So, you will have to make sure that the customer will have a great customer experience. You'll also be in charge of improving our Customer Journey by giving feedback.

The advantage of being in a start-up is that you'll have the opportunity to do a variety of tasks and in some way create your own job.


Your mission

  • Understanding the leasing market, our products and services and the stakeholders we interact with on a daily basis.
  • Identifying our customers' mobility needs, and guiding them towards the right decisions for their specific situations.
  • Developing relationships with our recurring customers and stakeholders and making them feel at home.
  • Interact with the CS Team: we are a close team that keeps in touch on a daily basis about different customer cases.
  • Follow up with our various logístical partners, suppliers and other stakeholders.
  • Give feedback and improve the customer experience/journey. Sharing input with the rest of the our team on how our product should look like to make the lives of our customers as easy as possible.
  • Constantly pushing the service we collectively give to our customers to the next level.

About you:

  • Customerfocused: You are willing to help people and give them a great customer experience. You do this by listening, interpreting and anticipating the needs of the customer.
  • Strong written and verbal communication skills: You will have to communicate in Dutch and French to our customers. A good knowledge of English is definitely a plus
  • Solution oriented you are creative and feel empowered to take ownership of challenges and push them to completion.
  • Never-

Ending Learner:
You are extremely curious, hardworking, proactive and eager to learn.

  • Independent with great Team spirit: We move quickly and wear many hats in a dynamic environment. You will have to be capable of working on your own and taking initiatives.

About us:


We are reshaping the European car leasing business, one of the largest yet-to-be disrupted markets The traditional car leasing industry is slow, complicated and expensive.

As a result, most SMEs and independents cannot afford to lease cars for their employees.


We put all our efforts to ensure that ordering a car through our services is as easy as ordering a toaster on Amazon.

Since 2019, our business has been growing rapidly as we're incredibly ambitious. Our goal is to become the European leader in digital car leasing.

We are a well funded startup with off-the-charts revenue growth and an amazing team of A-players.

_ Our values_

  • Fun (Have it): Enjoy the ride life is short.
  • Feedback (Give it): Feedback is the breakfast of champions. Always assume positive intent.
  • Personal Growth (Master it): Never stop learning and improving.
  • Wow (Deliver it): Actually make our customers say "WOW".
  • Drive (Show it): Show commitment and bring everything you have. Do what you say and say what you do.

_ The Team_

  • We believe that a happy cohesive team can go a long way. We do everything that's possible to build a work environment that enables everyone to work at their best. Working with us means being part of an empowered team and collaborating with talented colleagues with experience at wellknown companies such as McKinsey, Uber and Google

We deeply care about our workers

Therefore, we offer:
-
Flexible Work: Amazing modern headquarters at Flagey, Brussels, possibility to work partially remote (even after Covid-19), organize your own work schedule, and enjoy the sun while working on our rooftop
-
Quality Equipment: Top range tools including laptop, computer screen, mobile phone, keyboard, and Bose noise-cancelling headphones.
-
Learning Opportunities & Empowerment: Hands-on experiences, take initiatives, incredibly talented colleagues to learn from, free books at disposal.
-
Friendly, fun & transparent environment: Join an international team of friendly mates in a transparent and fun work environment.
-
Extra: Fresh fruit, quality tea & coffee, weekly team lunch, and monthly team drinks.

  • Customer Success Associate

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique LIZY Temps plein

    We are reshaping the € 70bn European car leasing business, one of the largest yet-to-be disrupted markets The traditional car leasing industry is slow, complicated and expensive.We put all our efforts to ensure that ordering a car through LIZY is as easy as ordering a toaster on Amazon and give our customers a Four Season type of experience. Since 2019,...

  • Customer Success Manager

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique Enaos Temps plein

    Enaos, a pioneering company in the funeral sector specializing in the development of digital services and products, is actively seeking a dynamic and passionate Customer Success Manager to join our team. You will play a crucial role in our expansion by establishing strong relationships with our sales managers and B2B clients in Belgium and France.Established...

  • Customer Success Manager

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique Synergie Temps plein

    Wat zal je job inhouden?:Your mission The organisation and followup of the installation and commissioning with technical support The training of the nursing team, ergo, physiotherapist; training for the quality manager The followup of the use of the solution with teams and management The integration of the solution with existing IT systems The Presentation...

  • Customer Success Officer

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique EDI - Electric by D'Ieteren Temps plein

    **Electric by D'Ieteren I EDI**EDI is een toonaangevende aanbieder van oplaadoplossingen voor hybride en elektrische voertuigen en bieden innovatieve oplossingen om particulieren en organisaties te ondersteunen bij de overgang naar duurzame mobiliteit. We staan garant voor een uitzonderlijke klantervaringen en het opbouwen van langdurige relaties met onze...

  • Customer Success Officer

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique Page Personnel Belgium Temps plein

    Join our Customer Service team! Your main role will be to retain customers after product sales, answer inquiries (billing, customer service, complaints management).About the CompanyOur client is a professional in the legal sector, requiring specialized digital solutions for daily work. Their dedication to innovation and customer satisfaction makes them a key...

  • Sales + Customer Success Fr/nl

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique Id Capture Temps plein

    YOUR PROFILE Minimum of 3 years of experience in a Customer Success role or sales ideally within the B2B SaaS industry. You have bilingual proficiency in Dutch, French and English A good knowledge of the construction or the real industry industry is a plus You are comfortable understanding and explaining software features to make good product demos. Ability...

  • Service & Store Associate (Student Job)

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique Swapfiets Temps plein

    Swapfiets is immediately looking for Store & Service Associates (student job 9hrs per week)Are you a student who is equally comfortable with navigating busy streets and striking up conversations with anyone and everyone? Are you a natural multitasker who enjoys getting your hands dirty and solving problems? Then we are looking for youJoin our fast-growing,...

  • Senior Customer Success Officer

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique Electric by D'Ieteren (EDI) Temps plein

    In de boeiende functie van Customer Success Officer ben je de sleutel tot tevredenheid en succes van onze klanten binnen de Fleet-sector. Je bent verantwoordelijk voor de volledige klantreis, waarbij je zorgt voor uitstekende coördinatie en service. Als het eerste aanspreekpunt voor onze Fleet-klanten, sta je klaar om hun vragen te beantwoorden, problemen...

  • Customer Success Officer I Account Advisor

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique EDI - Electric by D'Ieteren Temps plein

    **Over Electric by D'Ieteren I EDI**EDI is een toonaangevende aanbieder van oplaadoplossingen voor hybride en elektrische voertuigen en bieden innovatieve oplossingen om particulieren en organisaties te ondersteunen bij de overgang naar duurzame mobiliteit.We staan garant voor een uitzonderlijke klantervaringen en het opbouwen van langdurige relaties met...

  • Investment Associate

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique D'Ieteren Group Temps plein

    Position descriptionD'Ieteren Group is looking for an investment associate to strengthen its investment team. The investment associate will be responsible for sourcing and analysing prospective investment opportunities, deal execution as well as contributing to the development of portfolio companies.About D'Ieteren GroupD'Ieteren Group is a family-controlled...

  • Customer Success Officer I Account Advisor

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique EDI - Electric by D'Ieteren Temps plein

    **À propos d'Electric by D'Ieteren (EDI)**EDI est un fournisseur de premier plan de solutions de recharge pour les véhicules hybrides et électriques, offrant des solutions innovantes pour soutenir les individus et les organisations dans la transition vers une mobilité durable.Nous nous engageons à offrir une expérience exceptionnelle à nos clients et...

  • Customer Success Officer I Account Advisor

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique EDI - Electric by D'Ieteren Temps plein

    **À propos d'Electric by D'Ieteren (EDI)**EDI est un fournisseur de premier plan de solutions de recharge pour les véhicules hybrides et électriques, offrant des solutions innovantes pour soutenir les individus et les organisations dans la transition vers une mobilité durable.Nous nous engageons à offrir une expérience exceptionnelle à nos clients et...

  • Customer Success Officer I Account Advisor

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique EDI - Electric by D'Ieteren Temps plein

    Responsabilités**À propos d'Electric by D'Ieteren (EDI)**EDI est un fournisseur de premier plan de solutions de recharge pour les véhicules hybrides et électriques, offrant des solutions innovantes pour soutenir les individus et les organisations dans la transition vers une mobilité durable.Nous nous engageons à offrir une expérience exceptionnelle à...

  • German Customer Service

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique Accent Temps plein

    The company, is located in Ixelles :They are experts in customer relations, dedicated to helping brands and banks nurture their most valuable asset: their customers.With a multicultural team of 1,500 professionals across 10 global offices, including New York, London, Paris, and more, we take pride in delivering exceptional customer service.Job...

  • Customer Success

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique TWINNTAX Temps plein

    En 2019, **TwinnTax **est née. Son objectif automatiser les tâches manuelles des comptables belges afin de leur faire gagner du temps et créer de nouveaux revenus. Et cela fonctionne Plus de 600 fiduciaires utilisent déjà quotidiennement l'appli TwinnTaxRejoignez notre équipe de 4 personnes dans les **bureaux de Bruxelles **et travaillez en parfaite...

  • Customer Success

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique TWINNTAX Temps plein

    En 2019, **TwinnTax **est née. Son objectif automatiser les tâches manuelles des comptables belges afin de leur faire gagner du temps et créer de nouveaux revenus. Et cela fonctionne Plus de 800 fiduciaires utilisent déjà quotidiennement l'appli TwinnTaxRejoignez notre équipe de 5 personnes dans les **bureaux de Bruxelles **et travaillez en parfaite...

  • Customer Service Expert

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique Nodalview Temps plein

    Do you feel like conquering the real estate world together with us, one customer at a time? Do you get a kick out of helping others and making every customer contact a fun and pleasant experience for both the customer and yourself ?Then we want you to join our team About Nodalview_Nodalview is a powerful sales and marketing platform built for the real estate...

  • Customer Service Assistant m/f/x

    il y a 4 semaines

    Ixelles, Région de Bruxelles, Belgique Bright Plus Temps plein

    Description Are you ready to lead a team and make a significant impact? We are seeking a motivated and passionate team leader to join a customer service team in Elsene. What You'll Do: You manage a team of around 10 dedicated customer service professionals You make sure that the KPI-goals are obtained You coach both new and existing team members to reach...

  • Customer Service Assistant m/f/x

    il y a 1 semaine

    Ixelles, Région de Bruxelles, Belgique Bright Plus Temps plein

    Description Are you ready to lead a team and make a significant impact? We are seeking a motivated and passionate team leader to join a customer service team in Elsene. What You'll Do: You manage a team of around 10 dedicated customer service professionals You make sure that the KPI-goals are obtained You coach both new and existing team members to reach...

  • Customer Service Assistant m/f/x

    il y a 3 jours

    Ixelles, Région de Bruxelles, Belgique Bright Plus Temps plein

    Description Are you ready to lead a team and make a significant impact? We are seeking a motivated and passionate team leader to join a customer service team in Elsene. What You'll Do: You manage a team of around 10 dedicated customer service professionals You make sure that the KPI-goals are obtained You coach both new and existing team members to reach...