German-speaking Customer Service agent Banking

il y a 1 semaine

Ixelles, Région de Bruxelles, Belgique Unique Temps plein
:

As a Bilingual French-German or English/German Call Center Agent in a banking-focused call center in Brussels, you will play a crucial role as an ambassador of our financial institution. Your primary goal will be to provide an exceptional and personalized customer experience through various communication channels such as phone, chat, and email.

Key Responsibilities:

  • Deliver Superior Customer Service in German:
  • Provide high-quality customer service in German, both verbally and in writing;
  • Tailor your responses to address the specific financial needs of each customer.
  • Customize Responses: Personalize responses to meet the unique financial needs of individual customers.
  • Assist with Financial Transactions: Assist customers with inquiries, account openings, transactions, and other financial services.
  • Guide customers through transaction steps and provide relevant advice on banking products and services.
  • Ensure regulatory compliance at all times during the execution of operations.
  • Internal Collaboration: Work closely with internal departments to efficiently resolve customer issues.

Fluency in German and proficiency in either English or French is essential for this role. As an ambassador of our institution, your commitment to excellent customer service and expertise in banking will contribute to building trust with our clients and maintaining the positive reputation of our company.

Profil
  • You have a diploma from upper secondary education (A2).
  • Excellent proficiency in German and English or French, both spoken and written.
  • Strong aptitude for customer relations, communication, and understanding individual financial needs.
  • Dynamic, versatile, and possessing a positive attitude, even in stressful situations.
  • Previous experience in the banking or financial sector is a significant asset; otherwise, a demonstrated keen interest in the financial domain.
  • Ability to accurately follow banking procedures and regulations.
  • Skills in problem-solving, active listening, and time management.
  • Capability to work in a team and collaborate with different departments.
Offre
  • A permanent contract after a successful interim mission.
  • A salary according to the scale of Joint Committee 200.
  • Monthly variable part linked to the quality of responses provided to clients.
  • Reimbursement of 75% of public transportation expenses.
  • Eco-vouchers.
  • Year-end bonus.
  • Possibility of partial telecommuting after the training period.
Entreprise

Notre client est un service client qui s'engage à offrir un service de qualité excellente à leurs clients.

C'est une entreprise idéale pour se faire une première expérience dans le service client pour ensuite évoluer en interne ou au sein d'une autre société : vous aprendrez énormément de choses qui vous seront très utiles dans votre carrière future.

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