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Clienteling Ambassador
il y a 2 semaines
POSTE
Reporting to:
Client Service Manager with dottet line to Digital Client Development Manager EMEA
Clienteling KPIs
- Drive new client development in your markets.
- Drive retention of VICs, 10K and POT10K clients
- Drive ROI on product launches through targeted clienteling activities
- Prioritizing weekly actions based on market performance.
- Collaborate with TMs, Client Development teams at CSC and HO
Reporting and tools
- Closely monitor productivity of all client advisors on daily, weekly, and monthly basis
- Share qualitative feedback and proposed actions with CSC and Client Development team.
- Perform quality checks regularly for written clienteling and wardrobing outreaches.
- Partner with each country Digital & Clienteling Manager on monthly basis to follow up on ICON reassignment, 10k & pot 10k clients' evolution
- Ongoing monitoring of 'ICON' tool usage and creation of monthly 'ICON' calendar and newsletter along with training of new user groups
Client Experience:
- Develop personalised and exceptional local instore and external client experiences, encompassing onetoone client appointments, bespoke entertainment and hospitality options in partnership with the store teams
- Manage the organisation of all virtual bridges
- Build individual client development plan (client mapping) for High End and International Events.
- Own Gifting calendar and organize appropriate gestures for clients.
Teams
- Together with Managers, coach and develop clienteling mindset withing teams through 1:1 session with concrete action and development plan for each team members.
- Provide leadership amongst teams, ensuring positive team spirit, keeping the team motivated to exceed business objectives.
- Collaborate with Performance and Planning teams to ensure that appropriate clienteling time is allocated.
PROFIL
- Minimum LOS of 3 years of Clienteling Experience within luxury sector.
- Proven track of outstanding performance
- Must be fluent in written and spoken English, additional languages is a plus according to the market
- Strong organisation skills, multitasking, prioritisation, timemanagement, and team player and commercial mindset
- Capability to work with variety of stakeholders across all levels.
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