Team Leader Customer Service
il y a 1 semaine
As a team leader, you will be part of the operations management team and report directly to the department manager.
Description
- You are responsible for the daily organization, planning, supervision and monitoring of your team both in the office and remotely;
- You collaborate regularly with the different operational services, in order to be aware of the evolutions of the business needs as well as of the latest innovations. You communicate these to your team so that your collaborators integrate them within the framework of their function;
- You ensure that work processes are documented and available to the whole team. You also make sure that adequate tools are used so that your team can perform the work in the most optimal way possible;
- You have a general knowledge of the material and products so that you can help and guide your team when needed;
- You ensure that first level controls are performed and documented. You make sure that the controls are reviewed according to the evolution of the tasks;
- You pay particular attention to the aspects of fraud and risk;
- You follow the daily KPI's & backlog of the team;
- You report dysfunctions to your manager in order to explain the impacts, to bring solution proposals and to give visibility to the impacted entities;
- You set priorities/objectives with your team;
- You have the vocation to work as a team, to involve, stimulate and support your collaborators so that they can reach the defined objectives;
- You coach your employees in order to help them increase their skills, to encourage them in their personal development, to motivate them to reach their objectives, and to make them autonomous. You give regular individual feedback on their work;
- You are available, discreet and attentive to your colleagues;
- You are a dynamic and creative team leader who creates and maintains team spirit.
Profile
- You have an excellent knowledge of French and Dutch, both spoken and written. Knowledge of English is an additional asset;
- You are a people manager, with excellent leadership and coaching skills;
- You are organized, dynamic, flexible and punctual;
- You like and know how to interpret figures, you are able to set SMART objectives;
- You are communicative, open to discussion and criticism;
- You dare to take decisions and initiatives;
- You are customer, result and solution oriented;
- You support and encourage your team on a daily basis;
- You like to learn and you surpass yourself;
- You are stress resistant;
- You master Microsoft Office tools (Word, Excel, Powerpoint, Outlook).
Offer
- A rewarding position in a flexible work environment;
- An open working atmosphere and enthusiastic colleagues who, together with you, strive to achieve a high level of customer satisfaction;
- Numerous training opportunities to further develop your knowledge and skills;
- A permanent contract in a fastgrowing company within a strong group;
- A competitive salary, complemented by a wide range of extralegal benefits (insurance, meal vouchers, extralegal days off, etc.);
- A Flex Income Plan in which you can convert your yearend bonus (with a fixed collective choice time) into additional benefits, including a rented bike, extra days off, a car, etc;
- The emphasis is on worklife balance.
-
Team Leader Customer Service
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Alphacredit Temps pleinAu sein d'AlphaCredit, le service Customer Service est responsable du service à la clientèle. Pour cette équipe, nous cherchons un team leader enthousiaste.En tant que team leader, vous ferez partie de l'équipe de gestion des opérations et rendrez compte directement au manager du département.**Votre mission**:Vous menez l'activité du Customer Service...
-
Team Leader Customer Service
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Axis Temps pleinLe service Customer Service est responsable du service à la clientèle. Pour cette équipe, notre client cherche un team leader enthousiaste. En tant que team leader, vous ferez partie de l'équipe de gestion des opérations et rendrez compte directement au manager du département.**Description**- Vous êtes responsable au quotidien de l'organisation, de la...
-
Field Service Team leader
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Verisure Temps pleinJoin Our Team as a Field Service Team Leader at Verisure Why Verisure? Attractive Compensation : Competitive salary and comprehensive fringe benefits, including a company car, fuel card, phone, computer, meal vouchers, eco vouchers, and insurances. Work-Life Balance : Embrace a new way of working that prioritizes your wellbeing, with flexible hours...
-
Team Leader Product Management Services
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Daikin Europe HQ Temps pleinDaikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.DENV is Daikin's sales, R&D, and production headquarters for Europe, the...
-
Team Lead
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Danone Temps pleinAbout the jobAs our Customer Service Team lead, you will be responsible for delivering perfect execution of the Order 2 Cash process, while, on one side, maximizing customer/patient satisfaction and, on the other side, minimizing total cost-to-serve and CO2 impact.Being a seasoned people manager, you will be in charge of leading a team of CS Agents (Front...
-
Team Leader
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique AXA Temps pleinThe Team Leader: Supervises, coordinates and coaches an Operations team in charge of providing support to customers for AXA Partners business lines. Ensures the team delivers customer excellence whilst contributing to employees' professional development and ensure team's technical and commercial excellence is in line with AXA Partners strategy & commitments....
-
Team Leader
il y a 1 mois
Bruxelles, Région de Bruxelles, Belgique AXA Partners Temps pleinThe Team Leader:Supervises, coordinates and coaches an Operations team in charge of providing support to customers for AXA Partners business lines. Ensures the team delivers customer excellence whilst contributing to employees' professional development and ensure team's technical and commercial excellence is in line with AXA Partners strategy &...
-
Team Leader
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique AXA Group Temps pleinThe Team Leader:Supervises, coordinates and coaches an Operations team in charge of providing support to customers for AXA Partners business linesEnsures the team delivers customer excellence whilst contributing to employees' professional development and ensure team's technical and commercial excellence is in line with AXA Partners strategy &...
-
Team Leader Project
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique HNM Solutions Temps pleinRole: Team Leader Project & Programme Management OfficeLocation: Brussels, BelgiumLanguage: English + French + DutchHybridDescription:We are currently looking for a Scientific Officer - Team Lead to strengthen the Project Management Office (PMO) team of the service within Sciensano.RESPONSIBILITIES:In the execution of your tasks in this function, your...
-
Team Lead
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique NRB Temps pleinLooking for a change? Looking for new challenges?Would you like to boost your career in a Solution Architect role? Join our Local Managed Staffing team at NRBThe NRB Group, now a leader in Belgium's ICT sector, offers a wide range of IT services to meet all your IT needs, from Infrastructure & Cloud to Software Development, Consultancy & Managed...
-
Team Lead Service Desk
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Fednot Temps pleinOverzicht:Team Leader Service DeskWho are we?With a network of more than 9.794 employees, 1.646 notaries spread over 1,126 offices in Belgium, Fednot provide tailor-made advice on particularly complex legal issues and support notary offices in theirWhat Sets Us Apart:Our uniqueness lies in the distinctive nature of the notarial profession and its legal...
-
Team Leader Maas
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique STIB MIVB Temps plein**Description du poste**:Votre rôle ?Si vous êtes investi.e dans le monde digital, orienté.e client et , rdv ci-dessous pour découvrir concrètement ce qui vous attend dans le cadre de ce lancement à ne pas manquer De quoi sera fait votre quotidien ?:- Vous accompagnez chaque membre de votre équipe dans son développement- Vous travaillez proactivement...
-
Team Leader
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Homeras Temps plein**Homeras **staat voor **HOME **+ **R**epair + **A**ssistance + **S**olutions.Homeras verzorgt dringende bijstand en herstellingen in natura voor klanten die een brandverzekering onderschreven hebben bij één van onze partners.Homeras coördineert dringende bijstand of een herstelling in natura naar aanleiding van een gedekt schadegeval. In geval van schade...
-
Team Leader Medical Assistance
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique AXA Partners Temps pleinThe mission of our company is to be a trustworthy healthcare partner for our clients. We bring all our expertise to assist our customers in the best way possible, helping them navigate hospitalization or care without stress. This involves hospitalization insurance, outpatient cost coverage, serious illness insurance, and additional health services. Customer...
-
Team Leader
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique AXA Group Temps pleinTu aimes motiver et faire évoluer tes collaborateur·rices ? Tu aimes t'impliquer dans l'organisation du travail afin de délivrer un service de qualité optimale aux client·e·s ? Participer à diverses initiatives et projets visant à renforcer la qualité du service avec tes collègues ? Travailler de manière efficace, optimiser les processus et...
-
Customer Service Manager
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique DPG Media Temps pleinPour notre département Online Services (Guide-épargne, Monenergie, Wikipower, Comparateur-energie, comparateur-telco, Independer et Livios) qui est en pleine croissance, on est à la recherche d'un(e) Manager Centre Clientèle. Basé à Liège dans les bureaux Wikipower vous seriez le coach et leader d'une équipe de +/- 25 Customer Advisors dans une...
-
Team Leader Claims
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique AXA Partners Temps pleinAXA Partners is AXA's global entity dedicated to co-building and distributing with partners simple, customer-centric and innovative solutions that combine insurance, assistance and other value-added services.As an integral part of the Group Innovation unit, AXA Partners also plays a key role in the deployment of disruptive solutions emerging from this...
-
Team Leader Claims
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique AXA Temps pleinAXA Partners is AXA's global entity dedicated to co-building and distributing with partners simple, customer-centric and innovative solutions that combine insurance, assistance and other value-added services.As an integral part of the Group Innovation unit, AXA Partners also plays a key role in the deployment of disruptive solutions emerging from this...
-
Team Leader HR Services
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique MS Amlin Temps pleinTeam Leader HR ServicesJoin us as the leader of our International HR Services team, consisting of 4 talented individuals spread across our Amsterdam, Rotterdam, Brussels and Paris offices. As the driving force behind this team, you'll be at the forefront of delivering an exceptional employee experience throughout the region.You'll play an integral part in...
-
Team Leader Service Desk NL/FR
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Istorm Temps pleinFunctieomschrijving Coordinate the IT Support Engineer team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members Evaluate and assess service delivery performance metrics and carry out survey on clients to weigh the level of service delivery in the company Keep record...
