Strategic Customer Success Manager

il y a 1 semaine


Gent, Flandre, Belgique LegalFly Temps plein

Are you a seasoned & ambitious Strategic Customer Success Manager? Eager to join the AI revolution? We would love to hear from you.

Join LegalFly
LegalFly is a category-defining Legal AI solution for legal teams, providing an end-to-end solution designed to revolutionise legal practice:


  • World-Class Team: Work alongside a team of tech veterans from
    Tinder, bringing a wealth of knowledge and expertise to drive innovation.
-
Exceptional Product-Market Fit: Our solution is rapidly gaining traction, with numerous partnerships established with top-tier law firms and corporations. We are also recognised on international stages,
_winning_ prestigious awards like the British Legal Technology Awards.'
-
Global Impact: Backed by leading international investors, we are expanding our platform across key jurisdictions, including the United States, United Kingdom, France, Netherlands, and Belgium.

Join LegalFly as our Customer Success Manager

  • Being responsible for the entire strategic customer success cycle.
  • Lead transition from sales to implementation and provide training, support and guidance to Enterprise customers as they deploy Legalfly across their business.
  • Provide support to our current and future customers (Lead QBR meetings, provide online support, manage the NPS) to support the success of their deployment to ensure renewal and/or expanded use of Legalfly.
  • Serve as the main point of contact and liaison between clients and the rest of Legalfly's team, including support, sales and product teams.
  • Collaborate effectively with the sales and development teams to provide timely product feedback and to serve as the customer advocate to resolve any issues.
  • Drive product adoption and ongoing usage of Legalfly, while delivering customer happiness.
  • Implement Customer Success process improvements and create scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives Develop and document best practices for support process and product improvements.

Skills we are looking for:

  • You should have 5+ years of demonstrated B2B enterprise SaaS or AI products customer success or consulting experience.
  • English is your mother tongue or bilingual, French and Dutch is a plus
  • Proven technology skills, outstanding interpersonal abilities and strong written and verbal communication skills
  • You have a passion for awesome customer experience and a strong ability to balance customer needs and business priorities.
  • You have previously worked with sales, partners and/or customers in one or more roles in sales engineering, project management and customer success.
  • You have strong experience working with toptier Enterprise companies.
  • You are organised, an entrepreneur, a great listener, an effective communicator and possess the technical and domain skills to be consultative and credible in your approach.
  • You are a technically proficient yet effective communicator over the phone, in person and when delivering demos/presentations.

Nice to haves:

  • Product certification, engineering credential, or equivalent technical credential
  • Legal background is a big plus

Our offer

  • A
    position with impact in a fastgrowing AI tech scaleup that has an innovative culture and offers a wide range of growth opportunities
  • A fully optimised &
    competitive salary package:

  • Tesla + European charging card (exclusive for employees based at the HQ in Ghent, Belgium)
  • Potential
    equity compensation depending on experience
-
Top-class equipment to thrive, such as Macbook Pro, iPhone 15 pro, Herman Miller chair, Widescreen 34' monitor

  • Investment in your
    wellbeing: the best group insurance, hospital insurance & dental insurance
  • Hybrid office/
    home working:
  • Yearly
    team retreat abroad
-
Free lunch on office days
  • Customer Success Manager

    il y a 1 semaine


    Gent, Flandre, Belgique Esko Temps plein

    Your responsibilities as a Customer Success Manager at Esko, include:Cement yourself as a trusted advisor with customers and serve as the liaison between the customer and the Esko ecosystem to drive continued value of our products and services. Advocate customer needs & issues crossdepartmentally and manage customer concerns and escalations that may impact...

  • Customer Success Lead

    il y a 1 semaine


    Gent, Flandre, Belgique Officient Temps plein

    Hello there Are you the new Customer Success Lead Officient is looking for?Officient has demonstrated product-market fit, growing in 5 years to over 23k customers. Our aim is to help HR create a better experience for all employees, providing tools to analyze and improve their human capital, while simultaneously reducing HR administration.Customer Success is...

  • Sr Customer Success Manager

    il y a 1 semaine


    Gent, Flandre, Belgique iController Temps plein

    The Sr Customer Success Manager's primary responsibility is to engage strategic customers and build the relationship into a mutually beneficial and profitable partnership, with a focus on driving customer satisfaction. You will define, quantify and analyze relationships with strategic customers so that their success is not left up to chance. The Sr CSM shall...


  • Gent, Flandre, Belgique Intuitive Temps plein

    Company DescriptionAt Intuitive, we are dedicated to our mission: we believe that minimally invasive care is truly life-enhancing. Through innovation and smart technology, we empower physicians to heal without limits. We are proud to lead the way in robotic-assisted surgery, striving for a team that values diversity and inclusivity to make a real impact in...


  • Gent, Flandre, Belgique Showpad Temps plein

    Customer Success Manager, EnterpriseLocation: 2 days hybrid working from either Munich, London, or Ghent officesPosition Overview:The Customer Success team is on a mission to help customers grow by driving value, delivering top-notch support, challenging the status quo and working out creative solutions to our customers' problems, every single day. To...

  • Customer Success Manager

    il y a 1 semaine


    Gent, Flandre, Belgique Officient Temps plein

    Hi there Are you the new Customer Success hero Officient is looking for?**At Officient, being a Customer Success manager means you're the face of the product. You like turning a question into a smile by providing support to new customers and monitoring existing customers. Helping our customers to get the most value out of Officient is what really drives...

  • Customer Success Lead

    il y a 1 semaine


    Gent, Flandre, Belgique Codit Temps plein

    About the Job:The Customer Success Lead is a pivotal role that combines the expertise of a Team Lead with the client-focused responsibilities of a Customer Success Manager (CSM). This individual will be responsible for fostering positive relationships with clients, ensuring customer satisfaction, and managing the development of employees within their...

  • Customer Success Manager

    il y a 1 semaine


    Gent, Flandre, Belgique SymphonyAI Temps plein

    Introduction:JOIN US SymphonyAI Industrial is looking for an experienced Customer Success Manager for its Proceedix Connected Worker development team based in Belgium.Job Description:What will you do?As a Customer Success Manager, you will play a crucial role in assisting with presales product discussions, conducting product demonstrations, and managing the...


  • Gent, Flandre, Belgique Showpad Temps plein

    Customer Success ManagerGrowthPosition Overview:The customer success team is on a mission to help customers grow by driving value, delivering top-notch support, challenging the status quo and working out creative solutions to our customers' problems, every single day. To achieve this goal, we're looking for a passionate customer success manager to make the...


  • Gent, Flandre, Belgique Showpad Temps plein

    Customer Success Manager, Growth**Location: This role is available to be hired in Ghent, London or Munich office locations. We offer Hybrid working with 2 days in the office, ideally on Tuesdays and Thursdays.Position Overview:The customer success team is on a mission to help customers grow by driving value, delivering top-notch support, challenging the...

  • Customer Success Manager

    il y a 1 semaine


    Gent, Flandre, Belgique o2o Bicycle Leasing Temps plein

    **Description de l'emploi**o2o Bicycle Leasing poursuit sa croissance et est à la recherche d'un Customer Success Manager pour renforcer son équipe. Ça vous démange de guider avec enthousiasme et compétence des entreprises dans la mise en place d'un système de leasing vélo pour leurs employés ? Vous vous débrouillez en néerlandais ? Alors lisez...

  • Customer Success Manager

    il y a 1 semaine


    Gent, Flandre, Belgique Realo Temps plein

    Do you enjoy solving people's problems? Are you happy when others are happy? How about putting a smile on someone's face?Well, lucky you (and us) We are looking for a Customer Success Manager on a full-time basis to provide our customers with an optimal journey from day one. At Realo, we help consumers and real estate professionals sell, let, buy, or rent...

  • Customer Success Manager

    il y a 1 semaine


    Gent, Flandre, Belgique strivecloud Temps plein

    Customer Success Manager:What is StriveCloud?:StriveCloud is a tech company based in Ghent, Belgium, dedicated to transforming businesses with gamification software. Founded on a passion for gaming, we've developed innovative solutions to enhance user engagement and loyalty across diverse sectors including (e)sports, mobility solutions, and education.Trusted...

  • Customer Success Manager

    il y a 1 semaine


    Gent, Flandre, Belgique Realo Temps plein

    Do you enjoy solving people's problems? Are you happy when others are happy? How about putting a smile on someone's face?Well, lucky you (and us) We are looking for a Customer Success Manager on a full-time basis to provide our customers with an optimal journey from day one. At Realo, we help consumers and real estate professionals sell, let, buy, or rent...


  • Gent, Flandre, Belgique TechWolf BV Temps plein

    Our Customer Success team plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers...


  • Gent, Flandre, Belgique TechWolf BV Temps plein

    Our Customer Success team plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers...

  • Customer Success Manager

    il y a 1 semaine


    Gent, Flandre, Belgique Headlight Temps plein

    The Bigger PictureCybersecurity no longer is just a technical challenge: it's also a human one.Our client is an impressive Belgian scale-up that focuses on that human aspect of cybersecurity, which has been booking massive commercial successes in the past year.Now, they're expanding their sales team and looking for a new Customer Success Manager for the...

  • Customer Success Manager

    il y a 1 semaine


    Gent, Flandre, Belgique Lightspeed Commerce Temps plein

    Hi there Thanks for stopping by. Are you actively looking for a new opportunity? Or just checking the market?Wellyou might just be in the right placeLightspeed is seeking a full-time Customer Success Manager (Dutch speaking) to join its Hospitality Engagement team. Their main objective willbe to maintain customer and revenue retention and facilitate...


  • Gent, Flandre, Belgique Peripass Temps plein

    Are you ready to drive the growth of a great scale-up that is revolutionizing the logistics world? Do you want to work with an exceptional team of people you'll remember for the rest of your life? Then we might have just the right opportunity for youFounded in 2016, Peripass is a logistics SaaS scale-up. Our Yard Management Software enables industrial and...

  • Customer Success Manager

    il y a 1 semaine


    Gent, Flandre, Belgique Bizzcontrol Temps plein

    Bizzcontrol is een Gentse fintech scale-up waar ondernemerschap en klantgerichtheid centraal staan. Onze missie is om accountants te ondersteunen in hun transformatie naar proactieve adviseurs, zodat ondernemers betere business beslissingen kunnen nemen. Dankzij ons gebruiksvriendelijk softwareplatform krijgen op vandaag reeds meer dan KMO's begrijpbaar en...