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At Intuitive, we are dedicated to our mission: we believe that minimally invasive care is truly life-enhancing. Through innovation and smart technology, we empower physicians to heal without limits. We are proud to lead the way in robotic-assisted surgery, striving for a team that values diversity and inclusivity to make a real impact in healthcare. For over 25 years, we've collaborated with hospitals worldwide, tackling tough healthcare challenges and pushing boundaries.
We value the contributions of individuals from various backgrounds, as we believe innovation can come from anyone. Our culture is all about inclusivity, where diverse perspectives are embraced, and mutual respect is key. We champion diversity of thought and encourage our team members to bring their authentic selves to work.
Our team thrives on passion for making a positive difference. Grounded in integrity, with a hunger for learning and a can-do attitude, our members bring diverse experiences to the table, sparking fresh ideas and approaches. We invest in our team's growth for the long haul, empowering them to drive our mission forward and reach their full potential.
Join us in a journey dedicated to advancing minimally invasive care for healthcare professionals and patients worldwide.
Job Description
Primary Role:
* Guide customers towards long-term success by enhancing efficiencies and sharing best practices.
* Assist customers in becoming self-sufficient with Intuitive's digital tools.
* Act as a customer advocate internally and ensure transparency across teams to ensure customer success.
Responsibilities:
* Manage onboarding processes for Intuitive customers to maximize service and resource utilization.
* Develop expertise in Intuitive Ecosystem offerings to provide tailored solutions for hospital stakeholders.
* Foster cross-functional collaboration to support Tier 1 Accounts effectively.
* Monitor outcomes to ensure sustained customer success and address potential bottlenecks.
* Advocate for customer needs and work with internal teams to solve challenges.
* Support customers in achieving key milestones and business objectives by identifying risks and improvement opportunities.
* Utilize Customer Success systems for tracking interactions and milestone achievements.
* Conduct regular touchpoints with customers for alignment and feedback.
* Assist in new product launches and program implementations.
* Educate internal teams on best practices and available resources.
Qualifications
Requirements:
* Bachelor's degree or relevant work experience.
* 5-10 years in account management, sales, marketing, or similar Customer Success role, preferably in the medical or healthcare industry.
* Strong relationship-building skills and strategic thinking ability.
* Proficiency in project management and process improvement.
* Comfort with cross-functional collaboration and influencing management.
* Excellent communication skills, both written and oral.
* Proven ability to work effectively across different functions.
* Strong analytical and problem-solving skills.
* Independent worker in a fast-paced environment.
* Experience with MS Office; familiarity with SAP ERP, CRM systems, and Gainsight is a plus.
* Fluency in French, Dutch, and English; other European languages are advantageous.
* Occasional travel may be necessary.
Additional Information
Intuitive is an Equal Employment Opportunity Employer. We offer equal opportunities to all applicants and employees, without any discrimination based on various factors. We welcome diverse backgrounds and viewpoints in our workforce, in line with applicable laws. We consider applicants with arrest and conviction records as permitted by fair chance laws.
