Senior Customer Success Manager

Il y a 7 mois


Gent, Belgique TechWolf BV Temps plein

Our **Customer Success team** plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers representing their voice towards internal teams.

**What you'll do**

Customer Success Managers run targeted engagements to help customers derive maximum value from their skills data, leading to project success, retention, and renewal. You will thrive in this role if you are a natural relationship
- and business builder, with a keen sense of detail and passion for driving towards actual business impact.
- **Trusted advisor**: You’ll be the trusted advisor for some of our accounts. You’ll be their main point of contact and ensure you understand the problems they are trying to solve, the outcomes they want to achieve with TechWolf and will help them drive and communicate the value internally.
- **Skill Based Organisation Architect**: Help customers define and follow a path to becoming a skill-based organisation using our product, and help them create value with skill data. You’ll be a key contributor in their transformation to a skills-based way of working.
- **Cross-functional collaboration**: Collaborate with sales, product and the solutions team to support the customer in identifying their needs and guide them towards value.
- ** Customer Advocacy**: Foster long-term relationships and become the voice of the customer within TechWolf. This includes gathering customer feedback, advocating for customer needs internally, and proactively addressing any issues or concerns.
- ** CS Pioneer**: Be among the first members of the Customer Success team and help define how we approach customer success at TechWolf and track, monitor and improve customer health.

**Who you are**:

- You spent at least **2-3 years in a Customer Success Manager** role.
- You have a background in **B2B or B2C SaaS**, and experience working with **large enterprise customers**.
- You have experience driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsell.
- You have experience collaborating with enterprise customers to build and execute customer success plans.
- You have strong interpersonal skills, with the ability to positively influence internal and external stakeholders and to build and maintain strong customer relationships.
- You’re flexible and nimble with the ability to embrace and leverage change.
- You’re curious with a positive mindset and a passion to learn, innovate, and improve.
- You’re based in Ghent or London and eager to work from the local office. You’re eager to **travel to customers frequently** (1-2 days a week, on average).

**What’s in it for you?**

Equity

Health insurance & retirement savings

‍‍‍ Hybrid working and flexible hours

️ Work from abroad 3 weeks each year

Travel to Ghent or London occasionally and work from our local office

Learning and development opportunities
- ️ Walking culture - who doesn’t love brainstorming or connecting with colleagues while taking a walk around the office?

Fun teambuildings, social & sports activities

**Sounds like your cup of tea? There’s more**

TechWolf is on a mission to make work better and fairer for millions of people by powering the shift from _jobs_ to _skills_ as a framework to model talent. Our enterprise software uses AI to provide the skill data needed to power that transformation.

We provide a unique opportunity to work with an all-star team and cutting-edge product, in a purpose-driven company that aims to empower people to flourish at work. TechWolf is growing fast and you’ll join a high-performing international team with a unicorn dream. Are you ready to build a rocket ship with us?

**Follow us to keep up with our latest updates on**:
LinkedIn | Instagram


  • Team Lead Customer Success

    il y a 1 semaine


    Gent, Belgique Hello Customer Temps plein

    _We are looking for a _**_Team lead Customer Success _**_to join us on our journey. As a Team lead Customer Success you will focus on two goals at once: you build strong relationships with our customers by making a direct connection between our customer's strategic goals and how our CX solution is used. And secondly, you will coach and guide the Customer...

  • Customer Success Manager

    Il y a 5 mois


    Gent, Belgique Mollie Temps plein

    At Mollie we have a fantastic opportunity for you to be part of our Customer Success Management team and to accelerate the growth of our existing customer base. Are you the highly driven and ambitious Customer Success Manager we are looking for? **Your opportunity**: The mission of our Customer Success Management team is to facilitate our customer's success...

  • Customer Success Manager

    Il y a 7 mois


    Gent, Belgique Silverfin Temps plein

    Who we are? Silverfin is a cloud first solution that enables accountants to streamline significant parts of their workload and spend more time on value adding activities. Silverfin solves a very real problem: it automates a large chunk of the repetitive tasks that people working in financial services spend their time on and improve communication with their...

  • Customer Success Manager

    il y a 7 jours


    Gent, Belgique Realo Temps plein

    Realo is a start-up/scale-up active in the proptech industry as market leader in automated valuations and real estate data & insights. As a customer success manager, you are in charge of providing our customers with an optimal journey from day one. Already excited to make our customers happy? Then we're looking for you! Tasks - You will be the first point...


  • Gent, Belgique Showpad Temps plein

    **About Showpad** In the old days, traveling salespeople hit the road with only a suitcase and a smile. And as times—and technology—have changed, Showpad has emerged as the industry-leading solution for modern selling that improves those classic tools of the trade. In our case, the suitcase is more than a decade of expertise building the premier...

  • Customer Success Manager

    il y a 4 jours


    Gent, Belgique Silverfin Temps plein

    Silverfin reinvents the way financial advisors work. - Our cloud-based technology allows accountancy firms and financial advisors to streamline significant parts of their workload and spend more time on value adding activities._ - Growing rapidly since our founding year 2013, we have completed a series-A and series-B funding round. These funds are used to...

  • Customer Success Manager

    il y a 4 jours


    Gent, Belgique Officient Temps plein

    **Hi there! **Are you the new Customer Success hero Officient is looking for?** At Officient, being a Customer Success manager means you're the face of the product. You like turning a question into a smile by providing support to new customers and monitoring existing customers. Helping our customers to get the most value out of Officient is what really...

  • Customer Success Manager

    il y a 4 jours


    Gent, Belgique Esko Temps plein

    **Your responsibilities as a Customer Success Manager at Esko, include**: - Cement yourself as a trusted advisor with customers and serve as the liaison between the customer and the Esko ecosystem to drive continued value of our products and services. - Advocate customer needs & issues cross-departmentally and manage customer concerns and escalations that...

  • Customer Success Manager

    Il y a 7 mois


    Gent, Belgique Accurat Temps plein

    Accurat wants to change the way decision making is done by providing real-world behaviour insights. We heavily rely on big data & machine learning. As we raised 1.1 mio euros to cover our growth in the Benelux and towards Europe, we are expanding our team. We are a fast growing company, working for brands including Delhaize, Lidl, Brico, Hubo, Telenet,...

  • Customer Success Manager

    Il y a 9 mois


    Gent, Belgique SymphonyAI Temps plein

    Introduction: **JOIN US! SymphonyAI Industrial is looking for an experienced Customer Success Manager for its Proceedix Connected Worker development team based in Belgium.** **Job Description**: **What will you do?** As a Customer Success Manager, you will play a crucial role in assisting with presales product discussions, conducting product...

  • Customer Success Manager

    Il y a 5 mois


    Gent, Belgique Apryse Temps plein

    **The Role**: The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three...

  • Customer Success Manager

    Il y a 7 mois


    Gent, Belgique Apryse Temps plein

    The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years. **Responsibilities** - Establish,...


  • Gent, Belgique Apryse Temps plein

    **The Role**: **Responsibilities**: - Recruit, onboard, and train a high-performing customer success team. - Provide coaching, mentorship, and career development opportunities. - Monitor team performance against KPIs and implement improvement plans when needed. - Work alongside the leadership team to enhance customer success strategies to maximize customer...

  • Customer Success Manager

    Il y a 7 mois


    Gent, Belgique Deliverect Temps plein

    **Who are we** Deliverect is in hyper-growth! As a global SaaS Unicorn, our mission is to be the backbone of on-demand food, with over 300 million orders completed globally. We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter, and more connected so that they can serve even more...

  • Customer Success Manager

    il y a 2 semaines


    Gent, Belgique Realo Temps plein

    Do you enjoy solving people’s problems? Are you happy when others are happy? How about putting a smile on someone’s face? Well, lucky you (and us)! We are looking for a **Customer Success Manager** on a full-time basis to provide our customers with an optimal journey from day one. At Realo, we help consumers and real estate professionals sell, let, buy,...


  • Gent, Belgique Showpad Temps plein

    **Customer Success Manager** **Growth** Position Overview: The customer success team is on a mission to help customers grow by driving value, delivering top-notch support, challenging the status quo and working out creative solutions to our customers' problems, every single day. To achieve this goal, we're looking for a passionate customer success manager...


  • Gent, Belgique LegalFly Temps plein

    **Are you a seasoned & ambitious Strategic Customer Success Manager? Eager to join the AI revolution? We would love to hear from you.** **Join LegalFly!** LegalFly is a category-defining Legal AI solution for legal teams, providing an end-to-end solution designed to revolutionise legal practice: - **World-Class Team**: Work alongside a team of tech...

  • Customer Success Manager

    il y a 7 jours


    Gent, Belgique Realo Temps plein

    Do you enjoy solving people’s problems? Are you happy when others are happy? How about putting a smile on someone’s face? Well, lucky you (and us)! We are looking for a Customer Success Manager on a full-time basis to provide our customers with an optimal journey from day one. At Realo, we help consumers and real estate professionals sell, let, buy, or...

  • Customer Success Manager

    il y a 4 jours


    Gent, Belgique Realo Temps plein

    Do you enjoy solving people’s problems? Are you happy when others are happy? How about putting a smile on someone’s face? Well, lucky you (and us)! We are looking for a Customer Success Manager on a full-time basis to provide our customers with an optimal journey from day one. At Realo, we help consumers and real estate professionals sell, let, buy, or...

  • Customer Success Manager

    il y a 2 jours


    Gent, Belgique Realo Temps plein

    Do you enjoy solving people’s problems? Are you happy when others are happy? How about putting a smile on someone’s face? Well, lucky you (and us)! We are looking for a Customer Success Manager on a full-time basis to provide our customers with an optimal journey from day one. At Realo, we help consumers and real estate professionals sell, let, buy, or...