Customer Success Manager

il y a 3 semaines


Gent, Belgique Apryse Temps plein

**The Role**:
The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years.

**Responsibilities**:

- Establish, nurture, and maintain customer relationships with a focus on product adoption, satisfaction, retention, and expansion
- Provide high-level technical and product support as to free the customer up for value realization, including but not limited to escalation management and advocacy
- Through organized cadence and rigor, navigate the contract renewal process and provide stakeholder updates as needed.
- Promote the value of the product while using curiosity to understand the customer’s business objectives and tying them back to Apryse solutions when applicable.

**Requirements**:

- Minimum 1-2 years of experience, bonus for Customer Success/Account Management experience
- Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
- Proven work experience as a Customer Success Manager or similar role preferred
- Exceptional ability to communicate and foster positive business relationships
- Tactical urgency - being able to prioritize tasks while balancing many points of feedback
- Flexibility (being comfortable in the grey, adjusting expectations, positioning your customers for success in the face of change)

**Assets**:

- Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment)
- Management, renewals or upsells experience would be a plus
- Excel/Google Sheets experience
- Software Experience

**Benefits**
- Competitive salary commensurate with experience & qualifications.
- A comprehensive extended benefits package.
- A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
- Highly autonomous and entrepreneurial environment.
- On going support for learning development so you can continue to master your craft.
- Work with the hardware you're most comfortable with (Windows or Mac)
- Diverse and inclusive workplace where we all learn from each other.
- Excellent work-life balance with a flexible remote work environment.

**Company Description**

Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs - and counting - and the highest ratings among PDF productivity apps on the largest online app marketplaces.

**Ready to join our team?**

We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.


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