Customer Success Manager
Il y a 6 mois
**Customer Success manager**
**What is IntelliProve?**
Reading your **heart rate and stress** levels from a single **20-second video **of your face. Sounds crazy, right? Well, that's exactly what we do at **IntelliProve**, a **MedTech** **startup** based in Ghent. We take things seriously and aim for no less than medical-grade accuracy and are ready to revolutionise the healthcare industry. With our in-house algorithms, we are one of the pioneers, worldwide, to have developed an algorithm that extracts not only heart rate and respiratory rate from a video, but also all kinds of stress-related parameters Intrigued? Read along, because we’re hiring
**Who are we looking for?**
As a **Customer Success Manager,** your main job is to build strong **relationships** with our clients. You'll help them get the most out of our products, ensuring they're happy and satisfied. Get customers started smoothly and ensure long-term partnerships You are not afraid to make decisions and want to grow within the team
As a key part of the **IntelliProve** team, you will**:
- Prevent any churn
- Guide the customers through the integration steps
- Learn from the customers and share feedback with the development team Continuous improvement is key
- Upselling and renewal of contracts is one of your targets
- Create documentation, slides, videos, etc. with the team to support the customer.
- Shape our customer success department right from the start. Bring up improvements and ideas
**Skills we are looking for**:
- Dutch and fully proficient in English
- Experience is a bonus (+1y)
- Extremely competitive, have excellent communication skills, and enjoy winning as a team
- Comfortable using CRM Tools (HubSpot)
- Attention to detail, excellent organization and communication skills
- Have strong analytical skills
- Have empathy and you're passionate about understanding and solving customers' problems
- You’re excited to work in a high-growth environment.
- You are not afraid to take responsibilities
- Knowledge of SaaS
**Our values and our team**
We are looking for a colleague who shares our values. As individuals we are smart and talented, as a team we are unbeatable. We value openness, enthusiasm and a solution-oriented attitude. We help and inspire our colleagues to bring out the best in each other.You will find yourself in a young and dynamic environment, where you can fully leverage your own passion and expertise to shape the future of an ambitious startup with high social impact. We are part of the Imec accelerator track, surrounded by a diverse, multicultural team of experts in the technical, medical and business fields, which gives you the ideal conditions to grow and develop your skills.
**Salary**: €3.000,00 - €4.000,00 per month
**Benefits**:
- Bicycle plan
- Cell phone reimbursement
- Company computer
- Company events
- Company phone
- Eco vouchers
- Food allowance
- Hospitalization insurance
- Mileage reimbursement
- Travel reimbursement
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Commission pay
- Vacation money
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- English (required)
- Dutch (required)
Work Location: Hybrid remote in 9000 Gent
-
Customer Success Manager
Il y a 4 mois
Gent, Belgique Mollie Temps pleinAt Mollie we have a fantastic opportunity for you to be part of our Customer Success Management team and to accelerate the growth of our existing customer base. Are you the highly driven and ambitious Customer Success Manager we are looking for? **Your opportunity**: The mission of our Customer Success Management team is to facilitate our customer's success...
-
Customer Success Manager
Il y a 7 mois
Gent, Belgique Silverfin Temps pleinWho we are? Silverfin is a cloud first solution that enables accountants to streamline significant parts of their workload and spend more time on value adding activities. Silverfin solves a very real problem: it automates a large chunk of the repetitive tasks that people working in financial services spend their time on and improve communication with their...
-
Customer Success Manager
Il y a 6 mois
Gent, Belgique Accurat Temps pleinAccurat wants to change the way decision making is done by providing real-world behaviour insights. We heavily rely on big data & machine learning. As we raised 1.1 mio euros to cover our growth in the Benelux and towards Europe, we are expanding our team. We are a fast growing company, working for brands including Delhaize, Lidl, Brico, Hubo, Telenet,...
-
Customer Success Manager
Il y a 8 mois
Gent, Belgique SymphonyAI Temps pleinIntroduction: **JOIN US! SymphonyAI Industrial is looking for an experienced Customer Success Manager for its Proceedix Connected Worker development team based in Belgium.** **Job Description**: **What will you do?** As a Customer Success Manager, you will play a crucial role in assisting with presales product discussions, conducting product...
-
Customer Success Manager
Il y a 4 mois
Gent, Belgique Apryse Temps plein**The Role**: The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three...
-
Customer Success Manager
Il y a 7 mois
Gent, Belgique Apryse Temps pleinThe Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years. **Responsibilities** - Establish,...
-
Customer Success Manager
Il y a 7 mois
Gent, Belgique Deliverect Temps plein**Who are we** Deliverect is in hyper-growth! As a global SaaS Unicorn, our mission is to be the backbone of on-demand food, with over 300 million orders completed globally. We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter, and more connected so that they can serve even more...
-
Customer Success Manager
il y a 4 jours
Gent, Belgique Realo Temps pleinDo you enjoy solving people’s problems? Are you happy when others are happy? How about putting a smile on someone’s face? Well, lucky you (and us)! We are looking for a **Customer Success Manager** on a full-time basis to provide our customers with an optimal journey from day one. At Realo, we help consumers and real estate professionals sell, let, buy,...
-
Customer Success Manager
Il y a 7 mois
Gent, Belgique o2o Bicycle Leasing Temps plein**Description de l'emploi** o2o Bicycle Leasing poursuit sa croissance et est à la recherche d'un Customer Success Manager pour renforcer son équipe. Ça vous démange de guider avec enthousiasme et compétence des entreprises dans la mise en place d'un système de leasing vélo pour leurs employés ? Vous vous débrouillez en néerlandais ? Alors lisez...
-
Strategic Customer Success Manager
Il y a 7 mois
Gent, Belgique LegalFly Temps plein**Are you a seasoned & ambitious Strategic Customer Success Manager? Eager to join the AI revolution? We would love to hear from you.** **Join LegalFly!** LegalFly is a category-defining Legal AI solution for legal teams, providing an end-to-end solution designed to revolutionise legal practice: - **World-Class Team**: Work alongside a team of tech...
-
Customer Success Manager
il y a 3 jours
Gent, Belgique Cloud Innovation Temps pleinOp zoek naar een nieuwe uitdaging als **Customer Success Manager** in het Gentse? Ben jij de persoon die klantvriendelijkheid voorop plaatst? Zie jij in problemen opportuniteiten die opgelost kunnen worden? Dan zijn wij bij Cloud Innovation op zoek naar jou! Geef jouw carrière een boost en kom werken bij ons, de **#1 Salesforce provider** in België....
-
Customer Success Manager
Il y a 2 mois
Gent, Belgique OTIV Temps plein**Who we are** OTIV is a Ghent-based company leading the autonomous revolution in rail. We are on a mission to increase safety and efficiency in railway operations by teaching rail vehicles to drive autonomously. By making trains more efficient and safer, we actively contribute to a modal shift and a greener future. We bring this vision to life through a...
-
Customer Success Manager
Il y a 7 mois
Gent, Belgique strivecloud Temps plein**Customer Success Manager**: **What is StriveCloud?**: StriveCloud is a tech company based in Ghent, Belgium, dedicated to transforming businesses with gamification software. Founded on a passion for gaming, we’ve developed innovative solutions to enhance user engagement and loyalty across diverse sectors including (e)sports, mobility solutions, and...
-
Customer Success Manager
Il y a 6 mois
Gent, Belgique HRlinkIT Temps pleinKantoor - Gent of Leuven - Contract - Full time Bij HRlinkIT zijn we op zoek naar een gedreven Customer Success Manager die verantwoordelijk is voor onze Minggo klanten. Minggo is een product van HRlinkIT waarmee je in no-time apps, automations en portalen voor kandidaten en opdrachtgevers kan creëren. Als Customer Succes Manager volg je de bestaande...
-
Customer Success Manager
il y a 3 jours
Gent, Belgique ORIS Temps pleinIs klantentevredendheid jouw prioriteit? Zie jij een probleem als opportuniteit die wacht om verkend te worden? Wil je meebouwen aan de toekomst van het grootste digitaal ecosysteem in de vastgoedsector in België? Dan hebben we een mooie opportuniteit voor jou als Customer Success Manager. - Als Customer Success Manager maak je deel uit van onze support...
-
Enterprise Customer Success Manager
il y a 1 mois
Gent, Belgique TechWolf BV Temps pleinOur **Customer Success team** plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers...
-
Customer Success Manager, Enterprise
il y a 1 jour
Gent, Belgique Showpad Temps plein**Customer Success Manager, Enterprise** **Location**: 2 days hybrid working from either Munich, London, or Ghent offices **Position Overview**: The Customer Success team is on a mission to help customers grow by driving value, delivering top-notch support, challenging the status quo and working out creative solutions to our customers' problems, every...
-
Senior Customer Success Manager
Il y a 7 mois
Gent, Belgique TechWolf BV Temps pleinOur **Customer Success team** plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers...
-
Principal Customer Success Manager
Il y a 7 mois
Gent, Belgique TechWolf BV Temps pleinOur **Customer Success team** plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers...
-
Customer Success Manager
il y a 7 jours
Gent, Belgique Bricsys Temps pleinBricsys ®, part of Hexagon, is the global technology company that creates the Bricsys® 24/7 project collaboration [cloud] platform and the BricsCAD® family of computer aided design (CAD) [desktop] products. Bricsys ® 24/7 ensures that the right information is in the right hands at the right time to reduce risk and improve project productivity throughout...
